1687 results found

1. Make Early/Late Check-outs visible in the calendar

   Our front desk can look at the Hostfully calendar and easily see what units are vacant due to early check outs. It will be quite inconvenient to manually check each reservation to figure out which ones are really occupied.

   22 votes

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   received  ·  1 comment  ·  Calendar  ·  Delete…  ·  Admin →
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2. Change Book Now option to Continue.

   Change the text on the button from "Book now" to "Continue". The latter is a more friendly and approachable option.

   2 votes

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   0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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3. Allow overriding of min stay or checkin/checkout restrictions when dynamic pricing tool on
   1 vote

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   started  ·  0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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4. Amenity "private pool" for HVMI channel

   Currently, only amenity "pool" is supported by Hostfully for HVMI channel. When I used the Filter & Sort and clicked Pool from there, the property shows up. However, when I used the Popular Filters and clicked the Private Pool, the property does not show up. I want amenity "private pool" to be supported.

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   received  ·  0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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5. Allow user to make multiple selections per Inbox filter

   We have different departments that handle guest messages at different points in time throughout a guests' "stay". For example:
   - Reservation Specialist handles messages and booking modifications prior to a guests' stay.
   - House Manager handles messages from guests in-stay
   - Vacation Designer handles messages from booked guests and in-stay guests

   The inbox should allow the user to make multiple selections in the status and channel filters so that they can focus on the messages that apply to their work. These filters should save until the user changes them (use "apply filter" and "clear filter" logic, similar to the calendar)

   2 votes

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   received  ·  0 comments  ·  Inbox  ·  Delete…  ·  Admin →
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6. Improve flow for receiving NEW_INBOX_MESSAGE webhook and finding the corresponding message thread and which guest it came from.

   Please improve the flow for receiving NEWINBOXMESSAGE webhook and finding the corresponding message thread and which guest it came from.

   Currently, the only way for me to do this is (every single time I receive a webhook): receive the webhook, get the threaduid and agencyuid, pull ALL of the leads for that agency, then for EACH lead call the GET messages endpoint to get the message and check to see if the thread_uid matches to find the thread with the uid matching what was in the webhook. This is highly inefficient, both for my program and Hostfully as I need to pull a lot of data (all of the agency's leads) and make many API calls (one for each lead) every time a message is received, when just one call should suffice.

   For a more efficient flow, I would need one of the following:
   * leadUid included in the messages webhook. That way when I receive a message, I can just read the leadUid and plug it into GET messages to get the conversation. I would also know what guest sent the message (from the leadUid). OR
   * GET messages could accept threadUid as a parameter, instead of leadUid. Then I could read threadUid from the webhook and plug it straight in to GET messages to get the conversation. In this case, you should also be sure to add information to either the webhook or the GET messages response (leadUid would be sufficient) that tells me which guest the message thread is with - otherwise I'm not sure how I would know.

   Please improve the flow for receiving NEWINBOXMESSAGE webhook and finding the corresponding message thread and which guest it came from.

   Currently, the only way for me to do this is (every single time I receive a webhook): receive the webhook, get the threaduid and agencyuid, pull ALL of the leads for that agency, then for EACH lead call the GET messages endpoint to get the message and check to see if the thread_uid matches to find the thread with the uid matching what was in the webhook. This is highly inefficient, both for my program and… more

   2 votes

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   0 comments  ·  API  ·  Delete…  ·  Admin →
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7. audit trail

   I'd like to ask if we have a way to view the audit trail in Hostfully. We'd like to see by whom the changes were made. Because we made a few changes in our properties and it went back to the old one.

   2 votes

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   0 comments  ·  API  ·  Delete…  ·  Admin →
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8. Add a promo code when sending a quote

   Ability to add a promo code on the pop up where I’m sending a quote to a guest. Otherwise I just have to manually modify my rate and doesn’t allow us to track promo utilization. And if I add it as a line item then it's a post-tax deduction which means the guest isn’t getting charged properly (and doesn’t reflect the correct nightly rate in analytics either).

   2 votes

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   received  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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9. Property Bulk edit on Pricing page. Nightly price, minimum stay and Check-in/out Restrictions work separately

   We would like to have Property Bulk edit on the Pricing page where Nightly price, minimum stay and Check-in/out Restrictions work separately. It means that you could choose to bulk edit some of them or all of them instead of default bulk edit for 3 of them.

   2 votes

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   received  ·  0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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10. Custom property URLs for Direct Booking Site
    6 votes

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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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11. Add flexibility to NOT accept unpaid reservations from Booking.com

    We don't want to have any unpaid reservations from either BDC or Vrbo to block my calendar.

    We have trouble on Booking.com to cancel a booking on Extranet.
    We were forced to call Booking.com to attempt to cancel this cooking. Nothing was done. We have been working on this for awhile now. CAN SOMEONE PLEASE REMOVE the setting that allows a guest to book without proper payment. This makes a high amount of stress on our end and we already wor over 90 hours a week. WE only sleep 4 to 6 hours a night. We do not have tome to deal with all these scammers. This seesm very BAD that aguest can get on our calneder and book it without proper payment. A gas station will not let you get gas withoiut a working credit card, a grogery store will not allow you to get food without a proper credit card. But for some reason Hostfully and VRBO and Booking.com does allow a guest to book our property and tie up our calendar without proper payment.

    We have already logged into our Booking.com extranet, BUT we are unable to cancel it, the booking.com rep said it would be cancelled BUT it hasnt been cancelled, so we called back and still nothing has been done. We do not hav ethe time/resources to continue to let people get on our calendar without proper payment.

    Support rep has to change reservation to Cancelled from backend system.

    We don't want to have any unpaid reservations from either BDC or Vrbo to block my calendar.

    We have trouble on Booking.com to cancel a booking on Extranet.
    We were forced to call Booking.com to attempt to cancel this cooking. Nothing was done. We have been working on this for awhile now. CAN SOMEONE PLEASE REMOVE the setting that allows a guest to book without proper payment. This makes a high amount of stress on our end and we already wor over 90 hours a week. WE only sleep 4 to 6 hours a night. We do not have tome… more

    9 votes

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    received  ·  1 comment  ·  Channels  ·  Delete…  ·  Admin →
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12. Ability to forward all emails from inbox to multiple team members.

    Ability to forward all emails from inbox to multiple team members.

    4 votes

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    0 comments  ·  Agency Settings  ·  Delete…  ·  Admin →
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13. Show status on dropdown when searching a guest name

    Since I have guests who book multiple properties, and also inquire on ones they don't book, when I search by name, it pulls up the list of everything and I can't tell what's a booking or inquiry. We would line to have a way to sort the pipeline so I can see all status when i search by his name, it doesn't show me the status.

    1 vote

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    0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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14. Mark all Inbox messages as read

    As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.

    22 votes

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    planned  ·  0 comments  ·  Inbox  ·  Delete…  ·  Admin →
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15. Have ability to turn off System template for specific reservations

    Yes as for our concern, some of our guest did not experience a great stay due to unwanted issues that occur and sometimes issues are out of our control. It would be helful to have an option to turn off specific review request to a guest that booked directly and have experienced an issue.

    I want to turn off system template on some bookings that we don't want to send out the message.

    2 votes

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    0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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16. Drop-down box in the properties tab

    When editing multiple properties, it would be nice to have a property drop-down box in the properties tab, similar to the calendar tab, or at least have a back button rather than having to go back to the top menu, properties, click the property, and then go to the menu page you need. When needing to edit multiple properties, it is inefficient to have to keep going through multiple steps to get to the same place on another property.

    1 vote

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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17. Ability to customize the calendar view

    Be able to be customize how many days we see on the calendar > instead of seeing more than one month, be able to see only two weeks, for example.

    4 votes

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    received  ·  0 comments  ·  Calendar  ·  Delete…  ·  Admin →
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18. Ability to hide/adjust the Map showing on Direct booking site

    Hi team,

    The map showing on DBS is too specific, it pins the exact location of the house. We would love to see the general map only.

    While labeling the site won't help and there's no way to customize it. It'd be great if we're given options to hide or adjust the Map showing on DBS

    5 votes

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    received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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19. Add "Roll-away bed" as a sleeping option

    Add "Roll-Away" bed as a sleeping option. We keep them in closets to get more "heads in beds"......

    2 votes

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    received  ·  1 comment  ·  Guest Portal  ·  Delete…  ·  Admin →
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20. Support attachments / photos via WhatsApp

    For example: IF the guest is not reachable by phone or if they missed the channel messages, we can ask the guest to submit their passport copies via whatsapp

    And we have a follow up message to ask if everything is fine after they check in so maybe guest can share some photos or videos if they have any problems

    3 votes

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    received  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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