1669 results found
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Create condition "Job type" for trigger event "Job created"
I'd like to have a trigger fired a Job notification to an assigned service provider based on the Job type when there's a Job created.
In other words, I'd like to have 1 more condition for Job created trigger which "Job type".
And I want all service providers' jobs to be populated under that category.
5 votes -
Require Billing Zip Code, Address and Card Name in Payment Work Flow (Helps Prevent Fraud)
Right now, the only credit card information asked on the current payment processor work flow is card number, CVC and expiration date. Anyone with a stolen credit card can use this to pay and we have seen an increase in fraud chargebacks.
We are requesting to add additional required fields in the payment page such as billing zip code, billing address, and card name to help filter out some fraud purchases.
5 votes -
Add Airbnb Post Booking Details to PMP
As a PM, I would need to update Post Booking Details for guest to have the updated information after making a reservation, but it is not available in PMP now. And I do not want the information displayed in the public section where people can view it freely.
5 votes -
Add a way to comp a guest some or all of a booking, with a trackable record
There are many scenarios in which a host might extend a complimentary night to a guest, to address an issue, as a gift, or for employees/friend's.
It would great if there was a way within the Hostfully to comp a night, or a block of nights, while having the booing otherwise behave as a regular booking.
I'm aware that a discount code, or a negative line item could be sud for this purpose, but this is a messy, manual process, and does not create any kind of trackable record that could be used for accounting purposes.
5 votes -
Access and edit guest reservations from "Guest Profile"
Hostfully currently has a Guest list, but it is hidden deep in the UI.
Within the guest's "Guest Information" page you are able to see a history of their reservations (Guest Booking History)
However, you are not able to access a reservation from the Guest record or make any changes to their bookings.
If the reservation records show in this page preformed like the pipeline records, this currently useless feature would become an extremely valuable tool, of particular help with guests with multiple bookings.
5 votes -
Add an at a glance view of services booked to the UI
It would be super useful to have an at-a-glance view of all booked services. At present, it is very easy to miss a service, since service provide notifications do not work correctly.
This could either be a calendar style view, or an addition to the logistics report.
5 votes -
Ability to rank the services presented to guests during payment flow
Set the display order for services - It would be nice to be able to sort the order in which add on services are presented to the customer at checkout. Presently the order seems to mirror that of the order they are displayed in the "Edit Provider" backend, however, you cannot adjust the order (the are simply listed in the order created). You can see in the screenshot, in order to get the two "Pet crate Rentals" to show up together, I had to create a second instance of "Pet Crate 2 - Broader services view in the property settings…
5 votesThis is great feedback and we're currently designing for it.
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Automessage detection
Add the ability to detect an autoresponse to a question. Ie detect a question about early check-in and schedule a response to that.
5 votes -
Trigger for credit card hold expired
Allow a trigger for template message to be sent when pre-approval has expired (currently doing this through hospitable)
5 votes -
Cancelation report
I would like to be able to run a cancelation report for the day a reservation is canceled by guest services. If I canceled a rservation yesterday for a July booking I would like to be able to run that report for yesterday and see the cancelation. It is especially helpful for PM using VRP as not refund shows up on the transaction report.
Thank you.
5 votes -
display under the dates of the calendars the price of the night so that customers can make a good selection.
several rental sites display the price for each of the days in the calendar, much less of a surprise for the customer.
5 votes -
The ability to have Vacation Rent Payment on the property level in Hostfully
We would like to be able to choose Vacation Rent Payment as our payment processor so we can use different VRP accounts on the property level in Hostfully.
Our accounting systems and processes and PMS we are transitioning from allowed us to use our multiple Vacation Rent Payment accts.
As a PM, we would like to continue to offer this service to our owners for direct deposit into their accts.5 votes -
Enhanced Reporting: Improve UI
Although the custom report system is capable of grouping variables in one column, the user interface for customization isn’t yet advanced enough to handle it.
5 votes -
Ability to pay more than minimum at reservation
A guest should be able to pay more than the minimum payment required at registration
5 votes -
Include total $ amount collected in occupancy agreement
Allow users to include the $ amount collected to the rental agreement, as it is sometimes necessary during legal disputes, to show that amount.
Renaming the rental agreement to "occupancy agreement" would also be a more acurate name, since renter laws such as rent control don't apply to Short Term Rentals.5 votes -
Occupancy Percentage of All Properties Combined
Allow a quick option to see average occupancy percentage of all properties combined for a certain period of time.
5 votesavailable in our new Analytics page
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Better Designed Daily Report for Airbnb
We need a better designed Daily Report and it needs to include Ongoing stays. Airbnb has this feature and it's such a nice "at a glance" for my entire team to view and get their bearings for the day. This should be on our dashboard -not hidden under Reports.
5 votes -
View all guest information in a single page
I think it would be so awesome to have all the information regarding a guest available on a single printable page. The view order page is most helpful, but it could use a few additional pieces of information. It would better if it included the guests contact information as well as the day of the week for arrival and departure. Currently it shows the dates, but it would be so much easier for me if it showed the dates and days of the week. For example where it currently reads" From December, 19, 2020 to December 26, 2020 (7 nights),…
5 votes -
Seasonal Triggers
n Florida’s Gulf Coast, sea turtle nesting season runs from May through October. During these months, I’d like to automatically share turtle safety guidelines with guests by enabling a seasonal message trigger for reservations that fall within this timeframe.
I think there are other templates that would benefit from seasonal triggers
4 votes -
Analytics for Message Response Time
We’d love to see a feature that provides insight into message response times within Hostfully. Specifically, we’re aiming to respond to 100% of guest messages within 5 minutes, and it would be incredibly helpful to track and measure this performance over time.
Ideal functionality would include:
• Average response time per message
• Percentage of messages responded to within a user-defined time frame (e.g., 5 minutes)
• Filterable data (by property, team member, time range, etc.)
• Visual reporting or exportable data for tracking trendsThis would not only help our team hit internal communication goals but also assist in…
4 votes
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