1831 results found
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Improve appearance/functionality of inbox
Please summarize each guest's message in a list similar to Airbnb's message inbox so it's easy to see multiple guests' message summaries. (rather than display just the last guest's message).
5 votes -
5 votes
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Don't require guest sign rental agreement again if they have done that for split payment.
A guest is prompted to sign the rental agreement each time they make a payment. This is an awkward customer experience. And inaccurate, since the rental conditions could have changed since they first signed and we need to honor the original agreement. It doesn't look polished for us to keep presenting the rental agreement to them each time, acting like we don't know who they are.
So if guest already signs rental agreement at initial payment, they don't have to sign it a again for balance.
5 votes -
Variables Request for Deposit amount and Percentage at reservation.
"Percentage at reservation" from Property Settings => Main settings tab, for example 30% at reservation and collect balance at 15 days prior to checkin date => this variable "Percentage at reservation" will pull 30%
"Deposit amount" means the amount guest has to paid at reservation. For example percentage amount at Property Settings => Main settings tab is 30% and guest's booking total without Security deposit is $1000 so this variable "Deposit amount" pulls 30% * 1000$ = 300$
5 votes -
Populate [$TRANSACTION_AMOUNT$] &[$TRANSACTION_ID$] when templates are sent from Inbox
At the moment, [$TRANSACTIONAMOUNT$] and [$TRANSACTIONID$] only work in the system template "Transaction paid in full" automatically sent by the system. If I resend this template from Inbox or use these variables in custom templates, they won't populate.
5 votes -
Support attachments / photos via WhatsApp
For example: IF the guest is not reachable by phone or if they missed the channel messages, we can ask the guest to submit their passport copies via whatsapp
And we have a follow up message to ask if everything is fine after they check in so maybe guest can share some photos or videos if they have any problems
5 votes -
Pipeline sort/filter enhancements
Make the Status dropdown into a multi-select, so that I could show just all On Hold and Booked items, for example.
Add "Booking Date", "Status", and "Property" to the list in the Sort by drop down.
5 votes -
5 votes
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Break out the price rule discount at the order level
I want to see the discount that is applied to a booking in the lead modal so that I can know that they're working.
5 votes -
Ability to forward all emails from inbox to multiple team members.
Ability to forward all emails from inbox to multiple team members.
5 votes -
Ability to customize the calendar view
Be able to be customize how many days we see on the calendar > instead of seeing more than one month, be able to see only two weeks, for example.
5 votes -
Prevent fraudulent bot inquiries
I want to prevent users from booking with temporary/disposable email addresses
5 votes -
Display a more detailed error message instead of just showing Internal server error
When sending texts along with a pic to an Airbnb guest, it shows an error "Internal server error". We'd have to contact support to find out it's not possible to send pics along with texts. It'd be easier for us to troubleshoot when there's a more detailed error messaging showing, as "Internal server error" might be confusing and cause some misunderstanding.
5 votes -
5 votes
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Add date options to the system template: Alternative Rental Dates
Both the Alternative Rental Dates and the Alternative Options templates have the same variable [$LEADAVAILABLEPROPERTY_LIST$] which means that the information shared will be the same. It would be helpful to have a variable that includes the alternative dates for the property that the guest has inquired about, instead of these two template that are almost identical.
It would also be helpful if the Alternative Rental Dates template could be selected from the pipeline, like the Alternative Options template.5 votes -
Ability to display the property license number on the direct booking site
Greece Greek legislation requires displaying the license number for each property on all real estate rental portals. I need you to add the ability to display license numbers for each property on the direct booking page.
5 votes -
Allow booking requests during booking lead time on Hostfully Channel
I want to allow booking requests during booking lead time on Hostfully Channel. I have a booking lead time of one week for instant bookings but would like to take booking requests inside that window (like it allows me to do on Airbnb).
5 votes -
Adding tax field for Guest Service on Direct booking site
Currently, there's no field to add Tax rate and to apply the tax per night/stay/hour/person/pet etc..
It would be great if we can add those fields so PM can have the correct tax on the custom fees applied for Direct Booking site5 votes -
Describe reasons for errors when messages fail in the Inbox
It looks like we had an Airbnb message that may have errored because the word "google" was in the message and it was not yet a confirmed reservation. The error message would be more helpful if it describes what the problem is.
5 votes -
Specified Date Trigger
Having a trigger to send a message to guests at a specific date would be helpful for seasonal newsletters as well as recurring things that are date specific such as yearly events, date that kayaks are removed, date that indoor fireplaces are opened up.
5 votes
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