1514 results found
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Show alerts when there's an error in email settings
I would like to be informed when there's an error in my Email settings because it leads to many failed triggers and messages
6 votes -
Schedule the time by guests for upselling items on direct booking website
Guests can be able to schedule the dates and time for upselling items/services by themselves on the direct booking website
6 votes -
Custom Cancellation for VRBO
Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
37 votes -
Add a complex condition based on check-in date to the triggers
Have a Custom Template email (discounted ski lift ticket) go to incoming guests but ONLY for winter bookings, for example
I thought a complex condition would work IF the email could go out 31 days prior to arrival for guests booked for All Properties between Dec 1 and April 15, every year (the ski season in our ski resort town).
7 votes -
Do not allow guest to choose check out dates less than the minimum stay requirement
The system currently permits users to select check-out dates that do not meet the minimum night requirement. However, when entering guest details, an error message in the booking widget states "Minimum stay is not met." This could potentially confuse guests and lead to a loss of interest.
3 votes -
Import Airbnb messages only when a property is turned "on" in Airbnb Channel
Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.
Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.
We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that…
48 votes -
Character Count in Property Description Request
Now that Airbnb and VRBO both have restrictions on the number of characters for Public Name and Long Description, it would be extremely helpful and more streamline to make those adjustments. Instead I'll have to copy and past into a word doc and the paste back into. It's kinda clumsy and time consuming as I have 20+ properties to adjust. Unless I am missing it somewhere. :)
62 votes -
Make all properties show on the map as soon as a customer clicks
Make all properties show on the map as soon as a customer clicks
4 votes -
delete the possibility of select one night under the DBS
Hi - I have a 2 night minimum in place, however, it is allowing 1 night bookings to show. Attached screen grabs as reference. It will not let the 1 night booking be processed, but we'd like to eliminate the option for it to happen
3 votes -
Remove LEID from Hostfully account
Current Situation:
Currently, to remove a LEID from our account in Hostfully, property managers must contact Support. This process can be time-consuming and requires manual intervention, which can delay operations and lead to inefficiencies.
Requested Feature:
I propose that Hostfully implements a feature that allows users to directly remove LEIDs from their accounts within the platform. This functionality would empower users to manage their LEIDs independently, without the need to go through Support.
Benefits:
Streamlined Operations: Users can manage LEIDs quickly and efficiently, without waiting for Support.
Increased Autonomy: Provides users more control over their account settings, enhancing user satisfaction…
2 votes -
Ability to adjust the pincode access time
From this article
https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
=> Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
On remote lock, the check-in and out time is used as the default check-in/ checkout.PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.
19 votes -
VRBO Alternative Payment Link should fire for all failed Vrbo payments
At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)
7 votes -
integrate with Autobooks
Develop Integration with Autobooks
2 votes -
Show Ical URL with property name
This is the best i have been able to do regarding iCal sync to google calendar, but I would really love if I could tell which property this guest is arriving to on google calendar because the name alone does not help me in preparation for the guests arrival (would be so much better if it provided the property that the guest was checking into.
If it would allow me to change the url to the name of the property and show that instead of platform.hostfully that would certainly be ideal.
1 vote -
Booking.com commission saved on lead level
Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.
6 votes -
Airbnb Support Messages
Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.
Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…
13 votesWe're checking the feasibility of this requirement.
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Add a field "How did you find out about us"
Just wondering if I can add a button to the booking info area that asked them where they found out about us? Google, press, social media etc. I need to know what marketing is working and what isn't - Yes of course. So on the box on the right where you book your stay and it asks for your info. Could I add a line that asks where they found us?
The drop down has Google? word of mouth? press article? Instagram?
17 votes -
2 votes
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Ability to create gift cards
We would like to have the ability to be able to actually create gift cards so that someone could book online with the gift card versus discount code and be taxed properly without me having to manually enter it? For example, the gift card would be taxed on rent amount since the discount is taxed on rent-discount ((a line item will be added with a negative amount after the guest books the dates/in a manual booking and the Tax on Rent would be applied on the Rent only))
If a gift card is written as a coupon code for a…13 votes -
Ability to suggest automatic replies to common guest questions
If we had a bot in guidebooks or messaging we could have instant answers to:
Can I check in early?
Can I check out late?
Do you provide coffee?
etc.31 votes
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