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Property Management Platform - Web

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1202 results found

  1. Be able to have the Government ID as a required field on the Pre-Arrival From, and not requiring the Government ID country and the Government ID number fields.

    4 votes

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  2. Both the Alternative Rental Dates and the Alternative Options templates have the same variable [$LEADAVAILABLEPROPERTY_LIST$] which means that the information shared will be the same. It would be helpful to have a variable that includes the alternative dates for the property that the guest has inquired about, instead of these two template that are almost identical.

    It would also be helpful if the Alternative Rental Dates template could be selected from the pipeline, like the Alternative Options template.

    5 votes

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  3. I would like to be informed when there's an error in my Email settings because it leads to many failed triggers and messages

    2 votes

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  4. Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…

    6 votes

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    0 comments  ·  Inbox  ·  Admin →
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  5. Along with booking window options for 6, 9, 12 month etc - we would like to see a booking window option for 'unavailable by default' to reflect similar settings as Airbnb. Use case would be a property set to unavailable for most months out of the year and only allowed to book during certain time periods.

    6 votes

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  6. Require the Guest on the direct booking inquiry form to select the number of adults and the number of children for their stay to help property owners validate inquiries against local occupancy laws.

    3 votes

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  7. 3 votes

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    0 comments  ·  Calendar  ·  Admin →
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  8. In the portal, when you click on a reservation in the calendar, it does not show the full price paid to the property manager after commission charged by booking.com or the other OTA's.

    Then in the owner portal calendar it shows the price of the reservation excluding the cleaning fee and commission from OTA's which makes the amount incorrect and not useful. In the owner portal is just shows the amount in the property managers calendar minus the property's managers commission however this is not accurate due to the commission charged by the platforms.

    The calendar in the property managers…

    3 votes

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  9. When it comes to split payments, in transaction report, I would like to see the fees and taxes split. Currently, it's showing the fees and taxes for the entire stay, not just for each transaction.

    3 votes

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  10. As a paying customer I need to have the information about my subscription charges, I need to understand when is the subscription expiring, what is my balance and how much extra I am paying for adding the properties. By not having a transparent information and not having access to it, I don't have trust to the platform, it is difficult to plan and budget my expenses. It benefits both users and platform to have transparency and
    honesty. This is critical information that should be easily accessible to the users

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  11. Make Phone field mandatory on our Direct Booking site.

    4 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  12. Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.

    We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
    I also…

    4 votes

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  13. We manage over 120 properties. So keeping track and scheduling reoccurring tasks like AC service or replacing batteries in door locks would be a great help. We would also use this feature to schedule weekly inspections of properties that are currently not occupied.

    5 votes

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  14. I have a different pincode for each property, and I would like to enter them on each property´s main settings so the pin code populates to a specific custom template.

    5 votes

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  15. When creating an enhanced report, Owner Blocks and Agency Blocks should be recognized as reservations or its own separate category that can be included in the report. This is very critical when looking at financials and occupancy.

    6 votes

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  16. The receipt should show the actual amount paid by the guest and not the order total. If a guest has a balance left or has not paid for the security deposit, it is inaccurate for their receipt to include this.

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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  17. will Hostfully send us an alert if the pricing update or calendar synch fails in the future? We need to get an alert if there is an issue

    4 votes

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  18. Right now Airbnb messages are coming in sometimes when a property manager imports a property from Airbnb, even if they have not turned that property to “on” in the Airbnb channel.

    Another case is that, when a PM connects to an Airbnb account but only imports and manages one, not all, listings in that account. Nevertheless, Airbnb messages from other listings not managed by them show up in Inbox without property and reservation details.

    We would like for Airbnb messages to only start appearing in the Inbox when the property managers goes to Channels / Airbnb and turns “on” that…

    20 votes

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    received  ·  1 comment  ·  Inbox  ·  Admin →
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  19. On new DBS, it spells Neighbourhood. While I understand that in the United States, there is a preference for "neighborhood" over "neighbourhood", "neighbourhood" is not a spelling mistake, but it might give a confusion and misunderstanding that it's spelled wrongly.

    It'd be nice if we can adjust Neighborhood

    3 votes

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  20. At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.

    I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.

    3 votes

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    0 comments  ·  Inbox  ·  Admin →
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