1356 results found
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Make Excel exports usable by exporting number fields for all numbers - not TEXT with $
When I go to the "Financial Reports" and "Export Extended Data" it produces an Excel spreadsheet. The problem with that sheet is that the dollar values for all the rent, fees, etc come out in the spreadsheet as a TEXT field ($100) instead of a number (100), so the data cannot be used to add up a total because it's TEXT and not a NUMBER. Surely this can be easily fixed by your development team so these spreadsheets come out ready to use.
8 votes -
Trigger on average Nightly Rent > < <= >=
When guests are paying above a certain amount we want to be able to handle them differently and send special service notes with information to service providers and ourselves.
1 vote -
Put a modification of reservation duration
When adding nights to an existing stay, allow a time duration to allow them to pay or else the addition is cancelled.
Same as the HOLD duration.2 votes -
Send again easilly the confirmation mail of the reservation if the dates changes
When somebody modify their reservation we can not send manually a confirmation, i would like to resend it like in the message log, fire trigger again. Sometimes we change the dates with no money ajustment an we can not send something .
1 vote -
Booking lead time / % at reservation customizable per channel
Integrated partners with VRBO and booking.com are forced to be the merchant of record but also forced to be instabook. This leaves no time to vet your guest. This is a receipt for fraud! The booking lead times should should be able to be set per platform. Moreover, the % due at reservation should also include a category to pay the remaining % "x" days AFTER the RESERVATION is made.
7 votesWe are scoping out the effort to set booking lead time separately for Booking.com.
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Run a job report for cleaner
I would like to run a cleaning report to see how many jobs were done in a period of time. Currently I have manually count the number of jobs on the calendar to see how many jobs have been done. This leaves a large margin for error.
18 votes -
Adjust booking lead time company-wide
Add an agency-wide setting for booking 'lead time' so that it is easier to change this depending on business level, time of year, etc. Sometimes I want to encourage last-minute bookings, other times I don't.
2 votes -
Add New Owner Block to New Booking Trigger in Zapier Integration
I noticed that the zapier Updated Booking and Canceled Booking triggers work for owner block changes, but the New Booking doesn't trigger when a new owner block is created.
Can you update the zapier integration to include owner blocks in the New Booking trigger?
3 votes -
Integrate with JotForm
integrate with JotForm. I send out a questionnaire/contract to each guest, and integration with them would be awesome.
2 votes -
Tidy
Integration with Tidy App - even at their beginning stages they have been more involved and helpful than any other cleaning service I have tried. They flew in a trainer to train my team and have customized my entire experience. The only thing missing is an integration with Hostfully.
1 vote -
Keep last choice as default in "show active properties only" section of properties tab
Currently the platform doesn't keep the last choice as default in the property section of the website. When choosing to “show active properties only” the property manager has to make that choice every single time they log back on to the site, rather than just keeping that default.
4 votes -
Include total $ amount collected in occupancy agreement
Allow users to include the $ amount collected to the rental agreement, as it is sometimes necessary during legal disputes, to show that amount.
Renaming the rental agreement to "occupancy agreement" would also be a more acurate name, since renter laws such as rent control don't apply to Short Term Rentals.5 votes -
Hellosign - allow variables and editing
More control over how the contract gets set up.
Would like ability to determine the structure of the form:
-where the contract gets signed
-where the initials go
-insert variables to make the contract more detailedWhen contesting a chargeback with a guest, you should be able to show them a contract with terms, and demonstrate that you’re actually due those funds (better success if initials are next to crucial terms).
Initials next to "I read the cancellation policy section on chargebacks"
4 votes -
Display each listings' average Revyoos rating within main picture.
Each individual listing has its own reviews.
Displaying the average rating for an individual listing within the listing's thumbnail would be helpful to guests when deciding which listing to book (eddie@mountainmamahomes.com)3 votes -
Account Status Reflecting what you paid and when your bill is next due
Would be great if the Account Status reflects what we paid for and the date we paid it as well as when our next bill is due. The way it's set up now I can see it moving up and down and that we paid for it annually but it doesn't tell me any of that information.
1 vote -
Service Providers- PM's need notification when a job is 'declined' or pending
When a job is scheduled, Service Provider/Cleaner gets email with option to View, Accept or Decline.
Currently, only when the Accept option is chosen, will an email generate to give the PM get a notification.Can you please add a function so PM's receive an email when a Service Provider "Declines" a job ?
Why? So PM's can assure the job is assigned or reassigned appropriately. When many properites & jobs scheduled, how do we check declined and unassigned jobs?Part 2: Can support add a function /section that displays "Declined and Unassigned jobs?
14 votes -
Should have messages scroll separately from the list of messages.
Another very helpful thing would be to have the messages scroll separately from the list of messages. Just like they do in the Airbnb message system.
2 votes -
Sort custom templates
The sort function for custom templates would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.
47 votes -
Pre-Arrival and eSign agreement combined option
Putting the 2 forms together provides a smooth low friction method to acquire all guest information and a signed agreement all on one page. The page should also allow guests to change the number of guests and update them back to channels as a change. We occasionally see guests book as one guest as a mistake or avoiding fees; however, once they understand the requirement, they correct the number.
A Pre-Arrival/Agreement Page (Guest Agreement) would require pertinent information(Names, Ages, ID, Acceptance, signature). The form could also have a "Required after X hours" trigger to alert the guest and agent that…
18 votes -
Add more metrics to extended report
-Cancellations
-# of Instant bookings
-Guest information: city/state of orig8 votes
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