2347 results found
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11 votes
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VRBO Alternative Payment Link should fire for all failed Vrbo payments
At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)
11 votes -
Owner permissions - option to show booking order details and total amount same as Agency calendar.
The idea is for our owners to see the entire amount the guest pays, including the cost of cleaning.
We, as an agency, pay local taxes on the entire amount paid by the guest, i.e. the amount of stay and cleaning combined. If the owner sees a different amount, our settlements with him cannot be consistent and correct in any way. We would like him to see the total amount paid by the guest - for the stay and cleaning together
11 votes -
Promo codes without expiration, and with a specified minimum stay.
Two separate asks I suppose:
(1) Ability to create a code without an expiration date
(2) Configure codes for a minimum night stay so that we can tier offers (ex 10% off when you stay 3 nights, 20% off for 10 nights)11 votes -
Rental Conditions: ability to use variables and HTML formatting
In Agency Settings -> Rental Conditions and Property -> Rental Conditions, add the ability to use template variables and HTML formatting.
Some examples of how we could use this:
- Use variables in the Agency Rental Conditions to include property-specific information, allowing us to have a single common text.
- Include specific booking data such as damage waiver, number of nights, the actual guest name, etc.
- The ability to format the conditions makes it far easier for a guest to read and understand.11 votes -
11 votes
There is no way to do this today but the idea will be considered.
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Multiple Direct Booking Sites
Possibility to have different direct booking sites from the same agency and use it as different branding. manage properties but I'd like to have different tier of properties under different branding instead of lumping them into the same direct booking site
11 votes -
Make the "notes" section of owner blocks mandatory
I want to make the "notes" section of owner blocks mandatory.
11 votes -
Enhanced reports schedule range
When I want to schedule an enhanced report to be sent for instance to our concierge so she can handle the check-in, the range options are fixed like : last week, last month, last quarter, last year and this week, this month, this quarter, this year... however, if it's end of July and I set for this month, she won't see arrivals of the next week. It would be more relevant to have ranges in the future like: next week, next 30 days, next 90 days.
11 votes -
Early Check-in times auto update integration partners.
Have the early check-in updates filter through to the integration partners to avoid having to manually make adjustments.
11 votes -
Merge specific fees into the nightly rate
When a potential guest looks at my nightly rate and breakdown on VRBO or DBS it only shows them a nightly rate because all of the fees are distributed into that nightly rate. Taxes can be shown separately, I have no issue with that
11 votes -
Add more option to property order arrangement
I want to have more options to property order arrangement
Example
Apartment A1 followed by A2 and not A1 B2 A2 B111 votes -
Re-ordering of listings on Direct Book Site.
Right now, one of our client's properties that we manage is listed at the bottom of the direct book site on the left side when scrolling properties. While our properties that we own are listed above. I'd like to be able to move this property up the left side that shows all properties.
11 votesIn the new DBS (in beta), the featured properties will be listed at the top of your search results, when matching the search filters.
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Custom order for Listing Description Sections
Make all sections of a listing page as moveable widgets so that an operator/manager can decide how to order the information on public listing page. This will greatly improve marketability and ensure that the information that guests find most important is closest to the top. For instance, after "Description" should come "The Space," "The Neighborhood," and then "Other Things to Note" far below the fold -- closer to the House Rules Section.
11 votes -
Complete fields in a Pre-Arrival form should be down loadable by the host at anytime
Pre-Arrival form captures guests and sub guest information. I would like to have access to my guest as well as the people that came with them and their emails if that was filled in.
I had to contact Hostfully to provide that information to me. The sub info was left out and needed to be requested each time I wanted the report.11 votes -
Show cancellation date on the report
I would like to be able to run a cancelation report for the day a reservation is canceled by guest/guest services. If I canceled a rservation yesterday for a July booking I would like to be able to run that report for yesterday and see the cancelation. It is especially helpful for PM using VRP as not refund shows up on the transaction report.
Thank you.
11 votes -
Add which agent sent a message to the guest
Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"
It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"
It will make it easier to track agent responses in the booking thread
11 votes -
See Which Triggers Associated With a Property
Currently you cannot see if triggers/custom template apply to a certain property without opening the custom template.
A view within the property itself to see which triggers are associated with it would make it very quick.
11 votes -
Email Analytics - Tracking of messages and quotes sent.
Tracking of messages and quotes sent. It would be very helpful if we can know if messages and quotes have been successfully delivered and opened, like what Mailchimp does. I am new but have not successfully gotten a booking from a quote being sent, so knowing if the messages are going to spam or inbox and evened opened would be helpful, so message content or title can be changed to increase views.
11 votes -
Apply Discount Codes to current bookings
Right now, applying a discount to an owner or agent originated booking/hold does not change the taxes due from the original total. I could discount any amount from the nightly rate and the taxes still reflect the original charge.
11 votes
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