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  1. At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)

    10 votes

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  2. The new DBS is generating a very long property URL link.

    We need it to be shorter, as a shorter more precise link will not only make it easier to share with others, it is less likely to be considered a fraudulent or spam link, and will also assist with SEO.

    10 votes

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  3. Using a channel manager has made things for difficult for me. I now have to handle security deposits, rejected payments, credit card fraud issues, collect- file - pay occupancy tax etc. All this was done by VRBO before I had a channel manager. Can you please get an arrangement with VRBO like you do with Airbnb that they will still provide those services even though we are using you.

    10 votes

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    0 comments  ·  Channels  ·  Admin →
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    We are currently looking into this exact implementation where Vrbo will remain the merchant of record for connected PMs. Not that this work has a dependency on Vrbo and the APIs they are planning to provide in 2024 to support this.

  4. I would like to display the amount a guest has paid in custom templates. Currently, I can insert Balance Amount [$ORDERBALANCE$], Total Amount [$ORDERTOTAL$], etc. but variable "ORDER PAID TO DATE" is not available in the list.

    10 votes

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  5. We do not allow Saturday check ins and we are trying to use the booking widget - However, it looks like our Saturdays are blocked off of our calendar, which will be a deterrent to guests from even trying to book.

    It’s not about the ability to block certain days, but on how it’s displayed on the booking widget to avoid the misconception that the days are “booked” already.

    For example. on Airbnb booking widget UI,

    • Strikestrough days=booked,
    • Greyed out= unavailable from host,
    • Bold black= available

    In Hostfully widget, all unavailable dates are greyed out, regardless of the reasons (booked,…

    10 votes

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  6. It would be important to have a way on the invoice where guests can see the room rate breakdown for each night as opposed to just the total.

    10 votes

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    received  ·  2 comments  ·  Payments  ·  Admin →
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  7. To be able to add specific dates to be set as a "firm" cancelation policy. These dates are during the festivals and I would like to set the pricing and rates to be "Firm".

    10 votes

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  8. When a potential guest looks at my nightly rate and breakdown on VRBO or DBS it only shows them a nightly rate because all of the fees are distributed into that nightly rate. Taxes can be shown separately, I have no issue with that

    10 votes

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    under review  ·  6 comments  ·  Channels  ·  Admin →
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  9. As an owner, I cannot easily tell which report is which from Owner Portal. It'd be better if we can add the date to when the report was sent, or the date range to Owner Portal > Statements.

    10 votes

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    received  ·  1 comment  ·  Owner Portal  ·  Admin →
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  10. Show the name of the service instead of "1 job" on the calender in the property management platform.

    Also have different color dots that correspond to the status of the job

    10 votes

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    planned  ·  3 comments  ·  Calendar  ·  Admin →
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  11. As a PM, I want the Scheduled Messages page to have the same Search fields that the Message Log has.

    10 votes

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  12. As a PM, I receive this email when a payment fails (attached herein). There is no guest or reservation identifier and I need to do further research to figure out what reservation this relates to. It would be great if Hostfully can add the guest name and reservation UID to this system message.

    I tried to manually add those two items to the system template but those variables are not available for this template.

    10 votes

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  13. We are legally required to tax services and Add-ons, however, the service provided portal does not allow us to add taxes. Currently we're having to manually build taxes into our pricing for services & Add ons, then our accountant's have to break that information out when the reconcile accounts.

    In a perfect world, each property would have a "services tax rate" option, that would apply to any services booked for that property.

    10 votes

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    under review  ·  1 comment  ·  Service Hub  ·  Admin →
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  14. Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"

    It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"

    It will make it easier to track agent responses in the booking thread

    10 votes

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    under review  ·  2 comments  ·  Inbox  ·  Admin →
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  15. Right now, applying a discount to an owner or agent originated booking/hold does not change the taxes due from the original total. I could discount any amount from the nightly rate and the taxes still reflect the original charge.

    10 votes

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  16. It would be great to have a Zapier trigger that fires when a new payment is created, which includes all the payment data in individual fields.

    10 votes

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    2 comments  ·  Payments  ·  Admin →
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  17. Integrated partners with VRBO and booking.com are forced to be the merchant of record but also forced to be instabook. This leaves no time to vet your guest. This is a receipt for fraud! The booking lead times should should be able to be set per platform. Moreover, the % due at reservation should also include a category to pay the remaining % "x" days AFTER the RESERVATION is made.

    10 votes

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    1 comment  ·  Channels  ·  Admin →
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    Many of the original concerns leading to this request have been alleviated over the years.


    Booking.com now offers payments by Booking.com and we'll be rolling out request to book with them this quarter.


    Vrbo offers request to book as well.


    If we get more votes on it, we may consider it in the future

  18. Allow the optional pet fee for direct booking site, working the same as it does with Airbnb channel, instead of creating a service for pet

    9 votes

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  19. I am looking for a way to upload documents to the owners portal. Documents that don't exist in Hostfully already. Each year we do a survey of the properties and give recommendations of things the owners improve, so that is an example of something we would like the ability to be able to drop in the owner portal.

    9 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  20. Guests can be able to schedule the dates and time for upselling items/services by themselves on the direct booking website

    9 votes

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