1730 results found
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VRBO Alternative Payment Link should fire for all failed Vrbo payments
At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)
10 votes -
Shorter URL link for new DBS
The new DBS is generating a very long property URL link.
We need it to be shorter, as a shorter more precise link will not only make it easier to share with others, it is less likely to be considered a fraudulent or spam link, and will also assist with SEO.
10 votesThere are a lot of tools for shortening URLs out there such as https://bitly.com/ - you can create 10 urls per month for free so you can pretty much get all the ones you need.
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Use Vrbo as a Merchant of Record
Using a channel manager has made things for difficult for me. I now have to handle security deposits, rejected payments, credit card fraud issues, collect- file - pay occupancy tax etc. All this was done by VRBO before I had a channel manager. Can you please get an arrangement with VRBO like you do with Airbnb that they will still provide those services even though we are using you.
10 votesWe are currently looking into this exact implementation where Vrbo will remain the merchant of record for connected PMs. Not that this work has a dependency on Vrbo and the APIs they are planning to provide in 2024 to support this.
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Variable "ORDER PAID TO DATE" in custom templates
I would like to display the amount a guest has paid in custom templates. Currently, I can insert Balance Amount [$ORDERBALANCE$], Total Amount [$ORDERTOTAL$], etc. but variable "ORDER PAID TO DATE" is not available in the list.
10 votes -
Change how booking widget displays unavailable dates from availability settings. (not booked dates)
We do not allow Saturday check ins and we are trying to use the booking widget - However, it looks like our Saturdays are blocked off of our calendar, which will be a deterrent to guests from even trying to book.
It’s not about the ability to block certain days, but on how it’s displayed on the booking widget to avoid the misconception that the days are “booked” already.
For example. on Airbnb booking widget UI,
- Strikestrough days=booked,
- Greyed out= unavailable from host,
- Bold black= available
In Hostfully widget, all unavailable dates are greyed out, regardless of the reasons (booked,…
10 votesThis change is already planned, but thanks for your input.
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Show nightly rate breakdown on payment link
It would be important to have a way on the invoice where guests can see the room rate breakdown for each night as opposed to just the total.
10 votes -
Modify cancelation policy for specific dates
To be able to add specific dates to be set as a "firm" cancelation policy. These dates are during the festivals and I would like to set the pricing and rates to be "Firm".
10 votes -
Merge specific fees into the nightly rate
When a potential guest looks at my nightly rate and breakdown on VRBO or DBS it only shows them a nightly rate because all of the fees are distributed into that nightly rate. Taxes can be shown separately, I have no issue with that
10 votes -
Adding dates to reports under Owner Portal > Statements
As an owner, I cannot easily tell which report is which from Owner Portal. It'd be better if we can add the date to when the report was sent, or the date range to Owner Portal > Statements.
10 votes -
Show different color jobs to represent the status of the job and change hover over to show the name of service/service provider
Show the name of the service instead of "1 job" on the calender in the property management platform.
Also have different color dots that correspond to the status of the job
10 votes -
Add Search field for Scheduled Messages
As a PM, I want the Scheduled Messages page to have the same Search fields that the Message Log has.
10 votes -
Add reservation/guest identifier to failed payment system template
As a PM, I receive this email when a payment fails (attached herein). There is no guest or reservation identifier and I need to do further research to figure out what reservation this relates to. It would be great if Hostfully can add the guest name and reservation UID to this system message.
I tried to manually add those two items to the system template but those variables are not available for this template.
10 votes -
Add tax options for services
We are legally required to tax services and Add-ons, however, the service provided portal does not allow us to add taxes. Currently we're having to manually build taxes into our pricing for services & Add ons, then our accountant's have to break that information out when the reconcile accounts.
In a perfect world, each property would have a "services tax rate" option, that would apply to any services booked for that property.
10 votes -
Add which agent sent a message to the guest
Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"
It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"
It will make it easier to track agent responses in the booking thread
10 votes -
Apply Discount Codes to current bookings
Right now, applying a discount to an owner or agent originated booking/hold does not change the taxes due from the original total. I could discount any amount from the nightly rate and the taxes still reflect the original charge.
10 votes -
Add New Payment as a trigger for Zapier
It would be great to have a Zapier trigger that fires when a new payment is created, which includes all the payment data in individual fields.
10 votes -
Booking lead time / % at reservation customizable per channel
Integrated partners with VRBO and booking.com are forced to be the merchant of record but also forced to be instabook. This leaves no time to vet your guest. This is a receipt for fraud! The booking lead times should should be able to be set per platform. Moreover, the % due at reservation should also include a category to pay the remaining % "x" days AFTER the RESERVATION is made.
10 votesMany of the original concerns leading to this request have been alleviated over the years.
Booking.com now offers payments by Booking.com and we'll be rolling out request to book with them this quarter.
Vrbo offers request to book as well.
If we get more votes on it, we may consider it in the future
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Pet options for DBS
Allow the optional pet fee for direct booking site, working the same as it does with Airbnb channel, instead of creating a service for pet
9 votes -
Ability to upload documents to Owner portal
I am looking for a way to upload documents to the owners portal. Documents that don't exist in Hostfully already. Each year we do a survey of the properties and give recommendations of things the owners improve, so that is an example of something we would like the ability to be able to drop in the owner portal.
9 votes -
Schedule the time by guests for upselling items on direct booking website
Guests can be able to schedule the dates and time for upselling items/services by themselves on the direct booking website
9 votes
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