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1622 results found

  1. Make message threads with owner searchable in Inbox

    As a VRM I would like to search for threads between the agency and the owner so that I can respond to the thread.

    Right now, I can’t find the Inbox thread with my owners in PMP, even though the thread is visible from the owner portal.

    8 votes

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    0 comments  ·  Inbox  ·  Admin →
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  2. Allow Triggers to be sent on certain days of the week as a complex condition

    We would like to automate our guest notifications about when to take out the trash and do other day-sensitive communications.

    8 votes

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    received  ·  3 comments  ·  Templates and Triggers  ·  Admin →
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  3. Support a Service Provider having more than one Agency relationship

    My cleaner is working with 2 Agencies and whenever she logs in to the Service Provider Portal, she encounters an error. It turns out that Hostfully hasn't supported a Service Provider having more than one Agency relationship.

    8 votes

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    0 comments  ·  Service Hub  ·  Admin →
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  4. Option to switch between Gmail and other type of email in Email settings

    For now, when selecting to use Gmail in Email Settings, I'm not able to switch it back to the other types of email.

    8 votes

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    0 comments  ·  Agency Settings  ·  Admin →
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  5. Ability to set up custom minimum stays depending on booking dates

    I want to set up a minimum day stay over time.
    For example:
    - 70days before stay > minimum 3 nights.
    - 50 days before stay > minimum 2 nights.
    - 30 days before stay > minimum 1 night.

    The closer the booking time is, the lower the minimum stay guests can get.

    I'm thinking of this approach made me realise they are delaying potential 1 night stays to far in advance. to maximise the pricing of those dates. (just in case demand picks up closer to date due to any particular activity)

    8 votes

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    0 comments  ·  Property settings  ·  Admin →
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  6. Sort Guests Alphabetically

    Currently Hostfully aggregates a database of all guests, however the UX of this feature leaves a lot to be desired.

    Not only is the guest list hard to find, (you have to navigate to the pipeline then click “See all customers”), but guests are sorted alphabetically by first name (last would make more sense) and within the letter categories, the individual names seem to be in no discernible order.

    This could be a very valuable tool for rebooking guests, and looking up reservations especially if combined with the auto-saving notes from the guests booking and the ability to access reservations…

    8 votes

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    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  7. Inbox Replies from Guests should only include their reply.

    Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.

    8 votes

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    under review  ·  1 comment  ·  Inbox  ·  Admin →
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  8. Upload documents into Lead Model in Stay Details tab

    I would like to be able to upload documents into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.

    8 votes

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    under review  ·  2 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  9. SMS notification capability for UPDATED reservation

    Hi Hostfully. I recently noticed a need for the function of being able to send SMS triggers to cleaners to notify them of a reservation date change update. New booking trigger and cancelled booking triggers have been working great but cleaners won't be notified when guests change their travel dates. In this case, the original booking isn't cancelled but just updated to a different date. So it would be great if you could add original/old check-in/-out dates variables on trigger templates so cleaner can receive a message like "unit 2. original date may 3- may 6. new date may 4…

    8 votes

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    4 comments  ·  Templates and Triggers  ·  Admin →
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  10. Booking Reservations - Show Base Nightly Rate NOT Total Cost of Stay

    When a guest is booking a reservation, chooses location and dates, it takes you to booking page where a TOTAL Cost of Stay shows, instead of the base nightly Rental Rate. This may scare off many interested guests. You can "show details" which will outline all the cost associated with the booking, but we believe it's critical to have Base Rental Nightly Rate showcased at top where it only currently shows TOTAL COST for One or More Nights. Desire what hotels and airlines show when booking reservations.

    8 votes

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    Beta release  ·  4 comments  ·  Direct Booking Site  ·  Admin →
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  11. Filter by reservation tag in Pipeline

    Use the "Add tag" feature to add tags that can then be used to filter the Pipeline. I.e. "Return Guest"

    8 votes

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    1 comment  ·  Pipeline & Lead Assignment  ·  Admin →
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  12. Booking Window shorter than 1 month

    Enable a booking window shorter than 1 month. I have a listing that I offer as a full house in advance, then if I have availability, I open up as a duplex to have 2 smaller listings. But I prefer for preference to go to the larger house.

    8 votes

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    3 comments  ·  Property settings  ·  Admin →
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  13. Private Feedback in Reviews

    Add a tool to view the "private feedback' guests leave with their public review. This is where important property info is often left, and is very valuable info to pass along to supply stockers and maintenance.

    8 votes

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    1 comment  ·  Reviews  ·  Admin →
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  14. Add more metrics to extended report

    -Cancellations
    -# of Instant bookings
    -Guest information: city/state of orig

    8 votes

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    1 comment  ·  Reports and Analytics  ·  Admin →
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  15. Support children and pets count in the quote endpoint

    Since we can send a booking request with childrenCount and petCount, it
    would be nice for the quote endpoint to support these request params too.

    If we could send a quote request taking into account
    the number of children and pets, we could rely on a single source of truth
    to display a final price based on the customer's request.

    Right now, we have to compute the total price ourselves from quote + customfee results which could lead to price calculation errors.

    8 votes

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    0 comments  ·  API  ·  Admin →
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  16. Guest intelligence report

    profile guest information based on their country of residence, age. This allows PMCs to focus their marketing effort in particular markets

    8 votes

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    0 comments  ·  Reports and Analytics  ·  Admin →
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  17. Ability to manage tasks/ maintenance issues

    Is there a feature in Hostfully where we can log Tasks/ Maintenance issues for the team to manage

    7 votes

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    received  ·  1 comment  ·  Dashboard  ·  Admin →
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  18. Calendar defaulting to expanded view for units

    the calendar list not staying expanded as it used to. It's definitely annoying to have to expand everything again each time you refresh the calendar (this limitation only applied to units for Multi-Unit Properties)

    7 votes

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    under review  ·  0 comments  ·  Calendar  ·  Admin →
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  19. Optional fees on direct booking site

    Currently optional fees under Fees and Policies tab are not showing up on direct booking site and I want to them to work for this channel. Currently, the workaround is to create them as services and upsell during the checkout flow.

    7 votes

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    received  ·  0 comments  ·  Direct Booking Site  ·  Admin →
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  20. Turno's cleaner calendar visibility on PMP

    are there any plans to interface the cleaning application Turno into the calendar view on Hostfully? So we can see who is assigned to the cleaning from that page without going to Turno?

    7 votes

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    0 comments  ·  Calendar  ·  Admin →
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