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1669 results found

  1. Webhook for Removed Blocked Dates

    Hey,

    We have access to a webhook which tells us when dates are blocked out but there isn't one for when the dates are removed.

    We currently use the webhoooks to be notified of new/cancelled bookings and new blocked dates. Our internal system gets updated with the dates but once the blocked dates are removed our systems do not get notified of this change.

    It would be great if it could register an update to the webhook "BOOKING_CANCELLED" or even have a new one that we can set up.

    Cheers
    Jamie

    8 votes

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    1 comment  ·  API  ·  Admin →
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  2. Make message threads with owner searchable in Inbox

    As a VRM I would like to search for threads between the agency and the owner so that I can respond to the thread.

    Right now, I can’t find the Inbox thread with my owners in PMP, even though the thread is visible from the owner portal.

    8 votes

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    0 comments  ·  Inbox  ·  Admin →
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  3. Support a Service Provider having more than one Agency relationship

    My cleaner is working with 2 Agencies and whenever she logs in to the Service Provider Portal, she encounters an error. It turns out that Hostfully hasn't supported a Service Provider having more than one Agency relationship.

    8 votes

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    0 comments  ·  Service Hub  ·  Admin →
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  4. Ability to set up custom minimum stays depending on booking dates

    I want to set up a minimum day stay over time.
    For example:
    - 70days before stay > minimum 3 nights.
    - 50 days before stay > minimum 2 nights.
    - 30 days before stay > minimum 1 night.

    The closer the booking time is, the lower the minimum stay guests can get.

    I'm thinking of this approach made me realise they are delaying potential 1 night stays to far in advance. to maximise the pricing of those dates. (just in case demand picks up closer to date due to any particular activity)

    8 votes

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    0 comments  ·  Property settings  ·  Admin →
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  5. Sort Guests Alphabetically

    Currently Hostfully aggregates a database of all guests, however the UX of this feature leaves a lot to be desired.

    Not only is the guest list hard to find, (you have to navigate to the pipeline then click “See all customers”), but guests are sorted alphabetically by first name (last would make more sense) and within the letter categories, the individual names seem to be in no discernible order.

    This could be a very valuable tool for rebooking guests, and looking up reservations especially if combined with the auto-saving notes from the guests booking and the ability to access reservations…

    8 votes

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    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  6. Inbox Replies from Guests should only include their reply.

    Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.

    8 votes

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    under review  ·  1 comment  ·  Inbox  ·  Admin →
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  7. Upload documents into Lead Model in Stay Details tab

    I would like to be able to upload documents into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.

    8 votes

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    under review  ·  2 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  8. SMS notification capability for UPDATED reservation

    Hi Hostfully. I recently noticed a need for the function of being able to send SMS triggers to cleaners to notify them of a reservation date change update. New booking trigger and cancelled booking triggers have been working great but cleaners won't be notified when guests change their travel dates. In this case, the original booking isn't cancelled but just updated to a different date. So it would be great if you could add original/old check-in/-out dates variables on trigger templates so cleaner can receive a message like "unit 2. original date may 3- may 6. new date may 4…

    8 votes

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    4 comments  ·  Templates and Triggers  ·  Admin →
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  9. Booking Reservations - Show Base Nightly Rate NOT Total Cost of Stay

    When a guest is booking a reservation, chooses location and dates, it takes you to booking page where a TOTAL Cost of Stay shows, instead of the base nightly Rental Rate. This may scare off many interested guests. You can "show details" which will outline all the cost associated with the booking, but we believe it's critical to have Base Rental Nightly Rate showcased at top where it only currently shows TOTAL COST for One or More Nights. Desire what hotels and airlines show when booking reservations.

    8 votes

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    Beta release  ·  4 comments  ·  Direct Booking Site  ·  Admin →
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  10. Booking Window shorter than 1 month

    Enable a booking window shorter than 1 month. I have a listing that I offer as a full house in advance, then if I have availability, I open up as a duplex to have 2 smaller listings. But I prefer for preference to go to the larger house.

    8 votes

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    3 comments  ·  Property settings  ·  Admin →
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  11. Private Feedback in Reviews

    Add a tool to view the "private feedback' guests leave with their public review. This is where important property info is often left, and is very valuable info to pass along to supply stockers and maintenance.

    8 votes

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    1 comment  ·  Reviews  ·  Admin →
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  12. Add more metrics to extended report

    -Cancellations
    -# of Instant bookings
    -Guest information: city/state of orig

    8 votes

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    1 comment  ·  Reports and Analytics  ·  Admin →
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  13. Support children and pets count in the quote endpoint

    Since we can send a booking request with childrenCount and petCount, it
    would be nice for the quote endpoint to support these request params too.

    If we could send a quote request taking into account
    the number of children and pets, we could rely on a single source of truth
    to display a final price based on the customer's request.

    Right now, we have to compute the total price ourselves from quote + customfee results which could lead to price calculation errors.

    8 votes

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    0 comments  ·  API  ·  Admin →
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  14. Guest intelligence report

    profile guest information based on their country of residence, age. This allows PMCs to focus their marketing effort in particular markets

    8 votes

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    0 comments  ·  Reports and Analytics  ·  Admin →
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  15. Be able to manage Hostfully Devices from mobile app

    7 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. See cancellation date and time on the lead modal

    How am I supposed to know to refund the guest or not based on my cancellation policy if I don't know the cancellation date?

    For example Ruben Aguilar cancelled and I don't know if he cancelled w/in 24 hours of booking or not.

    7 votes

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    received  ·  0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  17. White label hostfully logo in SMS and whatsapp messaging

    When we send text messages to potential clients with links to our listings, the Hostfully logo appears instead of our company’s logo.

    It would be really helpful if we could update this so that the agency logo logo appears in these communications.

    This would enhance branding and make presentations to clients more professional.

    7 votes

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    1 comment  ·  Inbox  ·  Admin →
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  18. Allow discount code creation via API

    I would like to create a form that guests fill out at checkout, indicating that they completed basic checkout tasks in exchange for a discount code for a future stay. I have someone ready to build the application, we just need access to create a discount code via API.

    7 votes

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    planned  ·  1 comment  ·  API  ·  Admin →
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  19. Customer History

    In customer profile, I'd like to see all booking history of that customer - not just their contact information

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  20. Import past bookings with all the information so that it shows on the inbox instead of appearing "unknown".

    At the moment, when importing past bookings, they are shown as unknown in the inbox, and the PM has to manually update them from the reservation.

    7 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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