2027 results found
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Configure agency split per owner per property
As a VRM I would like to have a different agency/owner split per property per owner. Right now, the same agency/owner split applies to all properties that belong to a single owner. Instead, I would like to have different splits per property per owner.
37 votes -
Mark all Inbox messages as read
As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.
36 votes -
Pipeline - Status selector for Payment Due and No Pre-Arrival Form
Have a status drop down choice added in the Pipeline to filter guest with payments due and guests that have not submitted their Pre-Arrival Form
36 votes -
Add a condition "If guest has not published a review yet" for custom trigger
They ONLY send a review reminder or a review request IF the guest has not yet written a review
This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.
35 votes -
Support videos in photos tab
We would want to feature videos of our different spaces / properties, just like property photos.
35 votes -
Make more variables work for trigger "New Message in Inbox"
As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].
At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.
[$NEWMESSAGECONTENT$]
[$INBOXTHREADURL$]
35 votes -
Merchandise discounts on direct booking site so guest know they are getting a deal
Please include a line item in the computation that shows the long stay discount. Airbnb does this and it is helpful for the guest to see that they benefited from a long stay discount. Otherwise both the guest and the host are guessing whether the length of stay discount was included in the calculation.
35 votes -
Automatic retrying of failed messages whenever possible
Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.
35 votes -
Add condition if the rental agreement has not been signed and check in is X days away
I want to have the trigger condition to send the message out only if the rental agreement has not been signed.
For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages
34 votes -
Get a notification when an Airbnb guest needs to alter their reservation.
When a guest requests to alter their Airbnb stay, the notification only goes through Airbnb. I'm a co-host and have several other Airbnb accounts connected to my Hostfully account. When guests request an alteration, I don’t get any notification of that.
I would like for Hostfully to provide notification for me so I can approve/decline Airbnb guests for an altered stay.
33 votes -
All all TIME variables to have option for AM/PM vs. Military time
I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
Normal time is 11:00am but we do allow for later at times.
When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
If we had the AM/PM…33 votes -
Set parameters on Discount Code
It would be really helpful to be able to select a timeframe for the discount - ie. Stay 7 nights and receive % discount.
Also to be able to apply the discount to particular houses as not all our property owners like to offer discounts33 votes -
Support Seasonal Vrbo Cancellation Policies
For instance, let's say for most of the year you have a moderate cancellation policy, but for special events it could be stricter. Last year for Coachella people booked a year before, then at the last minute found a cheaper place because people start lowering their prices when they don't book. So they would cancel before the deadline and you would have to drastically lower your prices to rebook after you held the dates for them for a year.
32 votes -
Delete Owner Invitations from the Owners list page
There is no delete function available now. Owners main page needs more functions from that page. Like listing all Owner names from there!
31 votes -
Send Now Feature
It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.
31 votesHi everyone,
Thank you for voting on the idea to allow for messages to be sent now. I'm excited to share that this feature is currently under development.
In the coming weeks, we’re opening a beta (early access release) to a select group of customers. If you’d like early access, just reply with “I’m in”. When it’s ready in the next few weeks, we’ll enable it on your account.
What’s included in the beta?
We’ve added new functionality to Templates & Triggers to help you save time. In this beta, you’ll get early access to:
- new variables in custom templates
- new triggers
- auto-translations
- improved search, navigation, and filtering
- much more
Your existing templates and triggers will continue to work as they do today and will be automatically migrated. As part of the beta, we’d ask that you:
- use the feature in your normal workflow where it makes sense
- share feedback…
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30 votes
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Improve booking updated trigger condition
While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.
29 votesWe will have a new trigger entitled "Booking updated | date change" that will only fire if the booking has a change of check-in or checkout date. Then we'll also have the breakdown of "Booking updated | check-in date" and "Booking updated | checkout date" to dissociate between a change on check-in date vs checkout date.
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Have ability to remove owners
I want to be able to remove an owners which are no longer working with from the list.
29 votes -
Option to enable/disable triggers
Hello! I suggest adding the option to enable/disable triggers. Currently, it's quite inconvenient as you can only adjust or delete them. But having the ability to turn them on or off would be helpful. Sometimes, it's necessary to temporarily disable a trigger.
29 votes -
Auto fill information for returning guests.
There are some repeat guests where we already have their ID and/or their proof of residency documents.
For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.
29 votes
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