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1660 results found

  1. Automatically cancel the reservation when payment fails

    Currently when payment fails for insufficient funds the booking goes into our calendar and blocks the dates preventing anyone else from booking. In VRBO it looks like a valid reservation. It isn't obvious to the guests or to us that there is a problem with payment so the conversation with the guest continues as usual and check in details are provided. Until I see a vague email from Hostfully saying that a payment failed. It doesn't identify the reservation. Just that a payment failed. If I hadn't been checking my email I wouldn't know. Quite often the email gets lost…

    34 votes
    planned  ·  6 comments  ·  Payments  ·  Admin →
    How important is this to you?

  2. Automatic retrying of failed messages whenever possible

    Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    34 votes
    1 comment  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  3. Set a complex trigger for "X" time after booking confirmation

    Set a complex trigger for "X" time after booking confirmation

    33 votes
    planned  ·  2 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  4. Extended credit-card holds for security deposits

    Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge (this scares some guests off), all the way until the guest checks out.

    33 votes
    received  ·  10 comments  ·  Payments  ·  Admin →
    How important is this to you?

  5. Set parameters on Discount Code

    It would be really helpful to be able to select a timeframe for the discount - ie. Stay 7 nights and receive % discount.

    Also to be able to apply the discount to particular houses as not all our property owners like to offer discounts

    33 votes
    5 comments  ·  Discount Codes  ·  Admin →
    How important is this to you?

  6. Add a condition "If guest has not published a review yet" for custom trigger

    They ONLY send a review reminder or a review request IF the guest has not yet written a review

    This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.

    32 votes
    6 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  7. Make more variables work for trigger "New Message in Inbox"

    As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    32 votes
    received  ·  5 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  8. All all TIME variables to have option for AM/PM vs. Military time

    I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
    Normal time is 11:00am but we do allow for later at times.
    When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
    The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
    I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
    If we had the AM/PM…

    32 votes
    2 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  9. Refunds for Cancelled Airbnb bookings outside of free cancellation periods are not captured at all

    Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.

    We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
    I also…

    31 votes
    started  ·  3 comments  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  10. Get a notification when an Airbnb guest needs to alter their reservation.

    When a guest requests to alter their Airbnb stay, the notification only goes through Airbnb. I'm a co-host and have several other Airbnb accounts connected to my Hostfully account. When guests request an alteration, I don’t get any notification of that.

    I would like for Hostfully to provide notification for me so I can approve/decline Airbnb guests for an altered stay.

    31 votes
    planned  ·  2 comments  ·  Channels  ·  Admin →
    How important is this to you?

  11. Mark all Inbox messages as read

    As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.

    30 votes
    planned  ·  0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  12. Delete Owner Invitations from the Owners list page

    There is no delete function available now. Owners main page needs more functions from that page. Like listing all Owner names from there!

    30 votes
    received  ·  1 comment  ·  Owner Portal  ·  Admin →
    How important is this to you?

  13. Make Rate Multiplier available at Property Level

    I would like to be able to adjust the pricing on a booking channel for each property. So, on Airbnb, property A gets -10% property B gets 0%
    And on hostfully, property A gets 0% and property B gets +10%

    Right now, the rate multiplier is only available at the channel level.

    30 votes
    received  ·  3 comments  ·  Channels  ·  Admin →
    How important is this to you?

  14. Send Now Feature

    It would be useful to have a "Send Now" option on Scheduled Messages for example for those guests who want their check in instructions early.

    29 votes
    planned  ·  5 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  15. Repeat guest trigger condition

    When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.

    28 votes
    received  ·  4 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  16. Add condition if the rental agreement has not been signed and check in is X days away

    I want to have the trigger condition to send the message out only if the rental agreement has not been signed.

    For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages

    28 votes
    under review  ·  3 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  17. Add Request to Book for Booking.com

    Right now only instant book is available. PMs would like to use a booking request flow instead.

    27 votes
    Beta release  ·  1 comment  ·  Property settings  ·  Admin →
    How important is this to you?

  18. Retrieve VRBO reviews and automate responses to reviews

    27 votes
    started  ·  4 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  19. Option to enable/disable triggers

    Hello! I suggest adding the option to enable/disable triggers. Currently, it's quite inconvenient as you can only adjust or delete them. But having the ability to turn them on or off would be helpful. Sometimes, it's necessary to temporarily disable a trigger.

    27 votes
    under review  ·  2 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  20. Auto fill information for returning guests.

    There are some repeat guests where we already have their ID and/or their proof of residency documents.

    For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.

    26 votes
    received  ·  1 comment  ·  Templates and Triggers  ·  Admin →
    How important is this to you?
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