1632 results found
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Add Request to Book for Booking.com
Right now only instant book is available. PMs would like to use a booking request flow instead.
21 votes -
Analytics Dashboard in the Owner Portal
I would like to include an analytics dashboard in the owner portal so owners can have a clear view of their analytics.
21 votes -
Provide a template variable for number of pets
As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.
21 votes -
Allow guests to enter the number of children and adults in the booking widget when inquiring or making a reservation on the direct website
Right now guests can only input the total number, not the breakdown of adults vs children
21 votes -
Rental agreement enhancement
Have the ability to add initialing, attachments, and more than one signature to the rental agreement.
20 votes -
Capture credit card when % at Reservation is set to '0'
To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.
20 votes -
Ability to adjust the pincode access time
From this article
https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
=> Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
On remote lock, the check-in and out time is used as the default check-in/ checkout.PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.
20 votes -
Ability to edit pre-arrival form
Would be cool if we could have more editing possibility over this pre-arrival form. If we could add some text, for instance if I could add a text-box above the esimated arrival time:
"Please note that arrival time is possible from 3pm" or if a message could show saying "only from 3pm" for isntance.Instead of custom field, if we could chose the way we want to organize info on this pre-arrival form with "drag and drop" of elements.
20 votes -
Support videos in photos tab
We would want to feature videos of our different spaces / properties, just like property photos.
20 votes -
Ability to receive attachments from guests through the inbox
I would like to have the ability to receive attachments from guests through the inbox.
20 votes -
Be able to edit airbnb guest reviews before they go out
It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.
20 votes -
Collect Security Deposit from Airbnb guests
Although VRBO already allows for security deposit collection, having something as well for Airbnb guests would be ideal! Automating a message 1-2 weeks prior to check-in, with a link to an invoice with deposit amount would be sufficient.
It would be up to hosts to communicate properly with guests to set expectations that this invoice will be coming prior to their arrival.
20 votes -
Ability to add an attachment to custom email template
Attachment to customized emails. Being able to add an attachment to a customized email template.
20 votes -
Calendar Pricing Periods - Enable To Copy To Following Year
Enable to duplicate calendar pricing to the following year.
Currently, once you've priced your periods in Agency Settings > Pricing Periods - the option to copy those periods across multiple years cannot be found.
This means the user has to manually input all the pricing periods again > which is very time consuming.
This simply fix will allow us to duplicate pricing periods for the upcoming year at the click of a button.
20 votes -
Have ability to remove owners
I want to be able to remove an owners which are no longer working with from the list.
19 votes -
Add condition if the rental agreement has not been signed and check in is X days away
I want to have the trigger condition to send the message out only if the rental agreement has not been signed.
For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages
19 votes -
Different security deposits for different platforms or ability to change deposit after booking
Ability to control security deposit by platform would be helpful for platforms like Booking.com which sets a maximum for the deposit.
In our case, we usually charge $500 security deposit for direct bookings, VRBO, etc, but booking.com limits it to $300, which is communicated to guests at the time of the reservation. So guests are expecting to pay a $300 deposit whereas their reservation within Hostfully has a $500 deposit due and there is not a way to change it.19 votes -
Schedule a message for a specific time
-so it can be sent in 15 min or 45 min or at an exact time of day (for reminders)
eddie@mountainmamahomes.com19 votes -
Service Providers- PM's need notification when a job is 'declined' or pending
When a job is scheduled, Service Provider/Cleaner gets email with option to View, Accept or Decline.
Currently, only when the Accept option is chosen, will an email generate to give the PM get a notification.Can you please add a function so PM's receive an email when a Service Provider "Declines" a job ?
Why? So PM's can assure the job is assigned or reassigned appropriately. When many properites & jobs scheduled, how do we check declined and unassigned jobs?Part 2: Can support add a function /section that displays "Declined and Unassigned jobs?
19 votes -
Keep responses to emails in the same thread.
When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.
18 votesCould you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
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