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2142 results found

  1. Have the ablity to set up notifications for new messages in the inbox for guests from a specific channel.

    1 vote

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  2. Currently, with the new version of the direct booking site, the price calculation of minPriceOverYear on the Hostfully Direct Booking site is now (the lowest night price + tax rate % + non-optional fees + non-optional taxes).

    But I would like to not show the non-optional fees on that minimum price, so it would be great if we could customize the min price of the booking widget to define the amount to display.

    1 vote

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  3. Currently, we send all our check-in instructions manually by using the templates to send a message based on if the property has a smartlock or doesn't and it pulls all the relevant data.

    I would like to see in a clear spot if a guest checking in that day has been sent their access instructions template or not. Firstly, we'd need a toggle on the guest modal to say 'Sent!' or 'Complete!'

    And then we know who's still needing access details (and may need to fill out their pre-arrival form).

    It would be great to then see throughout the day…

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  4. I manage multiple cleaners, and each cleaner is assigned to specific properties. Currently, when creating a trigger and selecting multiple cleaners as recipients, the notification is sent to all selected cleaners regardless of which property the booking belongs to. I want triggers to automatically send notifications only to the cleaner assigned to the property associated with the booking.

    1 vote

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  5. I'd like to add order adjustments to group bookings.

    1 vote

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  6. I want to keep branded images on Airbnb while pushing clean images to Booking.com. (as booking.com rejects branded images, whilst airbnb are more lenient with this).

    1 vote

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  7. 1 vote

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  8. I would like the ability to send messages to guests via WhatsApp while preventing guests from sending WhatsApp messages back to me.

    1 vote

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  9. HOSTFULLY should clearly warn hosts about VRBO cancellation penalties when canceling inside PMS

    I wanted to share a recent experience that exposed what I believe is a serious workflow issue between Hostfully and VRBO.

    I had to cancel a VRBO booking because the guest did not meet my minimum age requirements. During the cancellation process in Hostfully, I was required to:

    1. Select who was initiating the cancellation
    2. Enter a required cancellation reason

    Like many hosts would assume, I believed this required reason field was somehow passed along to VRBO and would be considered when reviewing the cancellation.

    That assumption cost…

    1 vote

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    0 comments  ·  Owner Portal  ·  Admin →
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  10. For now, if we have a custom data field named "Room name/Number" for a multi-unit property, for example. We would like to assign values to all units.​The process appears to be as follows: go to the "Room name/Number" field, select a unit, enter a value, and save. After returning to the page, two "Room name/Number" fields are displayed: one containing the value that was just assigned and another empty field. We then repeat the same process for the next unit until all units have been assigned a value.

    It would be great if there is an easier workflow to assign…

    1 vote

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  11. Guests booking through Airbnb may be reluctant to complete Hostfully pre-arrival forms or rental agreements when the links direct them outside of Airbnb. Airbnb displays a warning advising guests to remain on the platform for safety, which can create distrust and lead to cancellations.

    It would be helpful to provide a way to collect required forms and agreements through Airbnb-approved workflows, or to offer clearer messaging and branding that reassures guests the external forms are legitimate and required by the host. This could help reduce guest concerns, improve completion rates, and prevent avoidable cancellations.

    1 vote

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  12. For Vrbo inquiries, we usually advise to not send quote with payment link for 2 reasons

    • Vrbo does not permit sending links or contacts through channel messages if the lead is in inquiry stage
    • In rare cases, if a guest makes a payment via the link, that lead will bypass the connection and be converted into an offline booking on Vrbo.

    However, the option to send a quote for Vrbo inquiry is still available which could be confused. Thus, the option "send quote" should not be available for all Vrbo inquiries.

    1 vote

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  13. Right now, a formula contains text such as if({LEADEXTRANOTES}="paid to Owner", {ORDERPAIDTO_DATE}, 0) will not work. I'd like text string comparisons to work in reports.

    1 vote

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  14. Alert when a property is closed or not bookable on Booking.com.

    1 vote

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  15. There should be an alert to let you know that your listings has not correctly synced, or listed as "unbookable" on Booking.com

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  16. When a guest goes to book, there are some messages in the process that would be ideal if we could edit that message.
    In the screenshot below, if a guest is attempting to book outside of the booking lead time, we'd prefer to have a note that tells guests to contact host directly, for example.
    And, if the property is set to 0% at reservation, it would be very useful to be edit the message that says something like, Thank you for your payment, when they have not paid anything.

    1 vote

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  17. She is brilliant at what she does, and I suggest she be promoted soon.

    1 vote

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  18. How can we get this embedded booking form to open in a new tab the Hostfully booking page on submission of the form, as currently it opens in the same tab?

    1 vote

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  19. Add a trigger condition that allows property managers to receive notifications whenever a reservation is moved from one property to another.

    1 vote

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  20. The minimum price rule should be improved so that the specific nightly rate for a date is used rather than a set rate for every stay. Our pricing is very specific week by week / night by night . We would like to be able to take bookings for less nights than our minimum stay as long as we still received the minimum amount of revenue (e.g. take a 2 night stay but it costs the same as 3). One value across the year isn't as effective and increases the cost in some weeks disproportionately.

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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