2302 results found
-
Ability to automatically sort templates & triggers in alphabetical order
Ability to automatically sort templates & triggers in alphabetical order
4 votes -
Associates Service providers - to have access to the calendar and be assigned to properties like associates.
Regarding associates - my cleaning team are all set as associates, as they need a full view of the calendar. Ideally they also need access to the service provider portal so they can mark jobs as done. It is my understanding it is either or - correct? It does not make sense for them to have to accounts and logins. Can you add this a a suggestion? We either need associates to have the option to view jobs created and mark them as complete OR service providers to have access to the calendar and be assigned to properties like associates.
…
2 votes -
Both SMS and Email enabled to MFA
Be able to select SMS and Email for multi fsvtor authentication simltaneously.
For an extra layer of security.
3 votes -
Create a trigger to send an automated message if the rental agreement is NOT signed a certain amount of time before a guest stays
we are required to have our guests sign a good Neighbor contract by the city. We included in our rental agreement and we will not send check-in instructions unless the rental agreement is signed. It would be nice to have a trigger to send an automated message to the guest to remind them to sign it if it has not been signed within a certain amount of days before their stay.
2 votes -
Option to filter unread GUESTS communications ONLY not unread messages.
Option to filter unread guests communications not just unread messages.
Guests communications get lost after automated messages are sent, as those are viewed as unread messaged in the unified mailbox.
I miss to many guest messages because of my automations and its frustrating.
2 votes -
Add "Year-To-Date" option in Analytics page
I would like to have the option of "Year-To-Date" date range selector in Analytics page. Currently I can choose this year but that will include also the future bookings. and when I manually choose a date range I'm limited to 3 months at a time.
Having a year-to-date snapshot gives me a good idea of how I'm doing CURRENTLY.
3 votes -
If putting in a Price Rule (like a weekly discounts) it would be nice to be able to limit this discount to specific months or date ranges.
If putting in a Price Rule (like a weekly discounts) it would be nice to be able to limit this discount to specific months or date ranges. Or have the Promo Codes apply to Airbnb, vrbo, etc. and not just to the Hostfully direct bookings.
5 votes -
Service Provider app usability
Improve Service Provider app usability. The service provider role is limited to using the app. A SP credentials won’t let you log into a laptop browser. But the SP app only lets you see a calendar with your assigned properties, start date, end date, and name of main client. No other information is available such as names and ages of party members, flight information, local phone number used, special requests, etc. Adding additional information in the booking details would make the work of the greeter or cleaner doable. At the moment, there is not enough info in the SP version…
2 votes -
Reviews exports
the number of usecases are infinite. If i can export all of our reviews on all of our properties, all in one csv file, i can feed that to AI, and use that to find opportunities to improve our property, find out what we're doing right, what we're doing wrong, use this to help craft new property titles that highlight our strengths and what people like most about our properties, it can even be used to create custom url links in airbnb. the usefulness for being able to export this is without limit. having to copy and paste each one…
2 votes -
allow multiple IDs to be uploaded in pre-arrival form
allow multiple Ids to be uploaded to pre-arrival form, front and back of the ID is required in some jurisdictions, also if it multople guests reservation why do we allow only 1 upload?
2 votes -
Multi factor authenticator message
would it be possible to change the otp code expiration to be atleast 3 or 4 minutes. 2 minutes is way too short
in case of slow internet or the email system is slow, I sometimes get the email and the code expires
2 votes -
Own number for SMS and Whatsapp
The option for PM's to be able to use their own number for Whatsapp and SMS in the unified inbox and automated messages, either through having their own Twilio account or another way.
28 votes -
Send and receive images via SMS
Add functionality so that we can send/receive images via SMS. Direct booking guests especially are defaulting to SMS as communication, and this issue arises regularly.
2 votes -
Display Taxes Separately from Fees During Direct Booking Checkout Flow
Currently, taxes added to a property are displayed as fees during the Direct Booking Site checkout flow.
Taxes should appear under a dedicated “Taxes” section/label instead of being grouped together with fees. This would provide clearer pricing transparency for guests and help differentiate mandatory government taxes from property-specific fees.
5 votes -
AI Guest Response Generator That Learns Your Voice
I recently switched to Hostfully from another PMS, and one feature I really miss from that platform is an AI response generator. It learns your tone, personality, and communication style over time, so suggested replies actually sound like you—not like generic AI-generated guest messages.
Having AI-generated response suggestions directly within the inbox would be a huge time-saver, especially for hosts and property managers handling lots of guest communication. Ideally, it would learn from your previous messages, guidebook, and other unique documents, so the suggestions become increasingly personalized to your voice.
Would love to see Hostfully add something like this!
2 votes -
Ability to set different cancellation policies during different times of the year.
It would be nice if there was an option to set a different cancellation policy during peak season (Strict) and a less strict one during off peak season and also ability to set the policy based on lead time
36 votes -
3 votes
-
Airbnb Payout and Transaction Information
Provide Airbnb payout and transaction information in Hostfully to help customers reconcile Airbnb reservations and payouts with their accounting systems.
- Current situation
Hostfully currently does not capture or expose Airbnb payout-level information such as:
- Payout/settlement ID
- Payout date
- Which reservations or transactions are grouped into each payout
- Transaction-level financial information associated with a payout
Without this information, customers may need to use third-party tools or middleware to retrieve and organize Airbnb payout data for accounting and reconciliation.
- Requested functionality
Add support for Airbnb payout and transaction information in Hostfully, including the ability to identify:
- The payout/settlement associated with a transaction…
2 votes -
2 votes
-
Create a category for co-hosts/employees, below "associate", where they can not see any financials including booking amounts.
For cohosts, create a category below "Associate" where no financial information is shown, no reservation amounts. Everything else within the Associate level remains the same.
3 votes
- Don't see your idea?