1646 results found
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Ordered Triggers for Last-Minute Bookings with Same Day Checkin
Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:
1/ An instant trigger for the event of NEW_BOOKING,
2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.
However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.
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23 votes -
include a header on each page of a multipage report
When a report is multiple pages it helps to be able to see what column is pertaining to the information needed, ie, when filling out a tax report or the Owners payout report. A date stamp would just help narrow down which report is the correct one.
6 votes -
Channel messages should work with leads that were attributed to Vrbo
We had to import reservations before the connection with VRBO went live. Now that it is live, why wouldn't this reservation be affiliated with VRBO as it looks from our end? With the connection made shouldn't direct messaging work? Is this going to be the case for all VRBO imported reservations? If so this is going to be very tedious to babysit.
2 votes -
Import Airbnb reviews to Vrbo
We want to import Airbnb reviews to Vrbo. I spoke with the VRBO market manager and they said some platforms have that feature.
2 votes -
Put a star or Dot beside the name in the left column of the Inbox
If I add a note to a guest's Lead Details there is no way to know if notes have been added. If there are any other significant messages or other information that needs to be highlighted there is no way to do it.
Right now at shift change each person has to read every message and look for notes of every guest since their last shift.
If we could turn on a star or color dot next to the guest's name in the left column an admin could quickly scroll down the list and see which guests need attention.
To…4 votes -
SHARE button
A "SHARE" button on the website would be Soooo very helpful.
5 votes -
Import Airbnb messages for Special Offer
Import Airbnb messages for Special Offer
3 votes -
Show property created date in the product
We would like to see when the property was created and how long it has been in the system. This is not visible in the UI
2 votes -
Add a condition "If guest has not published a review yet" for custom trigger
They ONLY send a review reminder or a review request IF the guest has not yet written a review
This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.
30 votes -
Add a variable for guest address in enhanced report
Possibility to add guest address in enhanced reports
10 votes -
Accurate booking value in owner portal calendar
In the portal, when you click on a reservation in the calendar, it does not show the full price paid to the property manager after commission charged by booking.com or the other OTA's.
Then in the owner portal calendar it shows the price of the reservation excluding the cleaning fee and commission from OTA's which makes the amount incorrect and not useful. In the owner portal is just shows the amount in the property managers calendar minus the property's managers commission however this is not accurate due to the commission charged by the platforms.
The calendar in the property managers…
44 votes -
"Channel" filter in Property reports
We need to be able to filter by channel while setting up a property report.
2 votes -
A feature that allows you to find all signed rental agreements in the same tab (instead of going to each lead)
A feature that allows you to find all signed rental agreements in the same tab (instead of going to each lead)
3 votes -
Improve booking updated trigger condition
While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.
14 votes -
Improve team performance graph on Analytics page
Add Rental Revenue as an optional metric in the Team Performance graph
Include a filter to exclude canceled bookings
Display values with decimal precision instead of heavy rounding
2 votes -
Booking.com Hide Property Address Until Listing Confirmed
On Booking.com there is an api reference to hide the address until the booking is confirmed. On the properties page a very good feature would be to add a checkbox for booking.com to enable this so users can have their addresses hidden prior to a confirmed reservation.
3 votes -
Create a report to track highest periods for receiving questions from guests
specific report to track inbox messages and their flow
2 votes -
Upload Files
Create the ability to upload files related to the property for Agent/Owner review only. For example, Gas Certificates, PAT Testing Reports etc. The ability to upload these legal documents so they are all kept in one place and can be easily reviewed when needed and to ensure compliance. NOT for Guest Viewing...
3 votes -
Expose externalBookingId information if present for lead created via API
Currently, the lead modal only displays the externalBookingId for leads originating from Airbnb, Vrbo, or Booking.com. However, when leads are created via the API, whether through an Agency API key, channel integration, or website integration, and an externalBookingId is provided, this field does not appear in the lead modal.
Please expose the externalBookingId in the lead modal UI for all leads where this field is present, regardless of the source. This includes leads created via the API.
2 votes -
Display rate multiplier in order details
Rate multiplier amount should appear in Lead modal to avoid confusion. I have cases where total rent is less than Rent amount because of rate multiplier of -25%
4 votes
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