2254 results found
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Add a pipeline status to show PM failed transactions
see the failed payments in red on the pipeline.
PM>"I often have customers that do not pay their full balance at booking. So, if there full balance is not paid their pipeline color is orange. If their first payment fails the color is still orange. Therefore, a missed failed payment for deposit/initial payment can easily be missed. And, then when contacting the guest they may decide they do not want to stay, and then they have held that property for however many days until their next payment would be due. If then they decide "well never mind, I won't use…
3 votes -
Security deposit for Booking.com
In Hostfully Agency Setting, Security deposit is set to be collected at booking time. However, it appears on Booking.com as ONARRIVAL because Booking.com does not have the "WHENGUESTBOOKS" value. I have tried to set the security deposit to be collected 7 days before arrival on Extranet, but it will shortly revert back to "ONARRIVAL".
It should support other values like 7 days or 14 days before arrival if the WHENGUESTBOOKS value is not available.
2 votes -
Add Eufy locks to the compatible devices list for Hostfully Devices
Eufy locks have great prices and features for short term rental hosts.
1 vote -
Hide picture per channel or add different pictures per channel
VRBO has restriction on images (no text for example) that airbnb, booking.com and direct website don't have. I'd like to give more information but because VRBO system I can't use certain images even on airbnb or direct. The easy option will be to hide certain images per channel
2 votes -
Add name of Hostfully user who sent the message to messages in inbox
Customers with large teams of agents would find it useful to be able to know which Hostfully user/team member sent or replied to a specific message in the inbox, for visibility of who dealt with a certain query for follow ups internally. If this could be displayed in the current area underneath the message that would be great , image shared for clarity , current format just shows the agency name , an additional user name would go alongside this in our suggestion.
1 vote -
Rental Agreement Icon _ Pipeline
it would be useful by quickly being able to see if rental agreement was signed
right now I have to have a knowledge that icon shows up there when signed, if not signed there is no quick way to know
maybe if the icon is red and when you hover you would get info 'rental agreement not signed
3 votes -
Customize Minimum Price on the Booking widget
Currently, with the new version of the direct booking site, the price calculation of minPriceOverYear on the Hostfully Direct Booking site is now (the lowest night price + tax rate % + non-optional fees + non-optional taxes).
But I would like to not show the non-optional fees on that minimum price, so it would be great if we could customize the min price of the booking widget to define the amount to display.
3 votes -
Display Taxes Separately from Fees During Direct Booking Checkout Flow
Currently, taxes added to a property are displayed as fees during the Direct Booking Site checkout flow.
Taxes should appear under a dedicated “Taxes” section/label instead of being grouped together with fees. This would provide clearer pricing transparency for guests and help differentiate mandatory government taxes from property-specific fees.
4 votes -
Be able to edit system messages on the booking widget.
When a guest goes to book, there are some messages in the process that would be ideal if we could edit that message.
In the screenshot below, if a guest is attempting to book outside of the booking lead time, we'd prefer to have a note that tells guests to contact host directly, for example.
And, if the property is set to 0% at reservation, it would be very useful to be edit the message that says something like, Thank you for your payment, when they have not paid anything.3 votes -
Ability to map parent-child photos different between OTAs
Under a master-sub setup, Booking.com shows all the photos on a master level and only a few for each child unit.
Would be good to be able to select which photos to include in the Master level and which ones on the child level but filtered by channel. So other channels like Airbnb don't get affected.
2 votes -
Add "Year-To-Date" option in Analytics page
I would like to have the option of "Year-To-Date" date range selector in Analytics page. Currently I can choose this year but that will include also the future bookings. and when I manually choose a date range I'm limited to 3 months at a time.
Having a year-to-date snapshot gives me a good idea of how I'm doing CURRENTLY.
2 votes -
Revenue Projection Report
Have a Revenue Projection report that estimates future revenue, not just revenue from existing bookings.
The current reports are based on confirmed reservations, but it would be very helpful to forecast expected revenue for upcoming months based on property availability, rates, occupancy targets, or other configurable assumptions.
This would make budgeting, cash flow planning, and business forecasting much easier without relying on external spreadsheets.
2 votes -
Improve Fee Editing UI to Better Differentiate Individual vs. Bulk Fee Updates
When editing a fee from an individual property's Fees page, users expect the changes to apply only to that property. However, if the fee is shared across multiple properties, editing it updates all selected properties, and deselecting properties removes the fee instead of creating a property-specific version.
This behavior is not obvious and is made more confusing by the "Selected Properties" label, which does not clearly indicate that the edit is a bulk update.
2 votes -
Custom amenity and Fee/Tax property selection
When you add a custom amenity or fee/tax from ona property page, then you cannot unselect that property from the list.
You need to enter through another property page with that amenity enabled to be able to unselect. Sometimes this doesn't work.
2 votes -
Have a Booking Lead Time for each Channel
Since Vrbo now allows same day reservations and Airbnb has their midnight based rule, this limit the chances to set a booking lead time where the same day reservations aren't allow but the guest can book until the midnight of the day before the check-in-
2 votes -
can take away the words “code expired” that pops up under the promo code window until you type it in in its entirety?
can you take away the words “code expired” that pops up under the promo code window until you type it in in its entirety? Why have those words pop up until the code is entered in fully - if in fact it is expired. This features throws people off and I lose bookings. It is confusing to people typing it in.
1 vote -
Agency-Level Troublesome Guest Blocking
Introduce a centralized system that allows property managers to flag and block problematic guests across all properties within an agency. Currently, guest issues are tracked at the individual property level, allowing repeat offenders to book other listings within the same portfolio.
This feature would enable agencies to mark guests as “Do Not Host” or “High Risk,” add internal notes, and automatically block or flag future booking attempts across all properties. It should also include alerts for flagged guests and team-based permissions for managing guest status.
Problem It Solves:
Prevents repeat negative experiences, reduces financial risk, and eliminates the need for…4 votes -
Improve Enso Security Deposit integration with Booking.com and Vrbo
Property managers using Enso to manage security deposits must disable Hostfully's Security Deposit feature to avoid duplicate collection. However, this also prevents the security deposit from being displayed on Booking.com and Vrbo.
As a result, guests are only informed about the security deposit when Enso contacts them after booking, which can appear suspicious and lead to abandoned verification, support requests, or booking cancellations.
Requested improvement
Allow Booking.com and Vrbo to display the security deposit while Enso remains responsible for collecting and managing it.
This would provide a smoother guest experience and improve the integration between Hostfully and Enso.
2 votes -
Be able to add Whatsapp contact link in the direct booking site.
Please add a floating WhatsApp logo icon so clients can directly text me on WhatsApp
2 votes -
EventConnect Integration
It would be great if Hostfully could integrate with EventConnect so bookings and availability could sync automatically between both platforms. This would save time and reduce manual work.
2 votes
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