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  1. At the moment, I can only either apply the same discount code to one property or all. It's not possible to apply the same code to selected properties.

    25 votes

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    received  ·  4 comments  ·  Discount Codes  ·  Admin →
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  2. For example: IF the guest is not reachable by phone or if they missed the channel messages, we can ask the guest to submit their passport copies via whatsapp

    And we have a follow up message to ask if everything is fine after they check in so maybe guest can share some photos or videos if they have any problems

    5 votes

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    received  ·  1 comment  ·  Inbox  ·  Admin →
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  3. Be able to add pages to the DBS like about pages Contact pages etc

    4 votes

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  4. Discount codes - such as for a rolling last minute discount - should be editable. It's a pain to have to delete and recreate them constantly.

    5 votes

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    received  ·  0 comments  ·  Discount Codes  ·  Admin →
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  5. This feature would be an option to toggle a reservation where you are anticipating a bad review, therefore delaying your automated guest review from being posted to Airbnb until the final second of the 14-Day Guest Review Period.

    That way when it posts, it is hidden deeper in your listing's reviews if you had other guests stay & review within that 14-day period. The other benefit would be that your review posting last minute will postpone the automated Airbnb message to the guest to leave you a review once it's too late, rather than reminding them to leave you a…

    7 votes

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    received  ·  3 comments  ·  Reviews  ·  Admin →
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  6. 18 votes

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  7. PMs have added tags to help identify returning guests. They've expressed the desire to create templates that will only be sent to those individuals, but tags need to be added to the trigger conditions in order for this to happen.

    3 votes

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  8. At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.

    We want the system to have ability to tell in the message what actually changed.

    15 votes

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  9. I have auto responses set for bookings, booking inquiries, and requests to book so that my response rates stays at 100%. However, my triggers happen automatically. I would prefer they take place 30 minutes-1 hour after the question so that I have the opportunity to address the concern.

    2 votes

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  10. 2 votes

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  11. 3 votes

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  12. 7 votes

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    received  ·  3 comments  ·  Service Hub  ·  Admin →
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  13. Hi team,

    The map showing on DBS is too specific, it pins the exact location of the house. We would love to see the general map only.

    While labeling the site won't help and there's no way to customize it. It'd be great if we're given options to hide or adjust the Map showing on DBS

    8 votes

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  14. We would like to have a variable on auto messages that can say whether some has booked a service or not. For example, we have hot tub as an additional service, and we want to notify the owners that they selected a hot tub.

    1 vote

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  15. Be able to test a trigger with a click of a button

    4 votes

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  16. In the rare case we receive a double booking, it will be useful to receive a notification so we are aware of the situation and can take immediate action.

    5 votes

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  17. We do not allow Saturday check ins and we are trying to use the booking widget - However, it looks like our Saturdays are blocked off of our calendar, which will be a deterrent to guests from even trying to book.

    It’s not about the ability to block certain days, but on how it’s displayed on the booking widget to avoid the misconception that the days are “booked” already.

    For example. on Airbnb booking widget UI,

    • Strikestrough days=booked,
    • Greyed out= unavailable from host,
    • Bold black= available

    In Hostfully widget, all unavailable dates are greyed out, regardless of the reasons (booked,…

    11 votes

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  18. An auto message for after hours to respond to guests. Basically letting guests know that I will respond to their message the following day.

    25 votes

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  19. Right now, to remove a Third party agency from the PMP, PM need to make a request and it needs to be escalated. PM would like the ability to remove the Third party directly from the PMP (for example, with a delete option)
    Thank you!

    16 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  20. We need to direct people to make reservations at a specific set of properties, however, the only link that we have from Hostfully gives access to all listings. We would like to create a link to direct to 6 listings only.

    2 votes

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