1684 results found
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Checkout and Checkin Instructions
It would be great if we can load check-in and check-out instructions for each property within the Property Settings. The existing Check-in instructions section is unusable as you cannot use variables within it. I would propose adding the option for variables to be inserted into Check-in Instructions and adding another section for checkout instructions that works the same way. . This would cut down significantly on the number of templates to create and triggers needed.
Although I know there are ways to build the template where just certain sections are different with variables; it would be much easier to fully…
7 votes -
Instead of the guest paying the security deposit I would like the ability to hold the funds and charge if it's necessary
I'd like to be able to authorize a guest's card for (example) $500, but only capture the funds if there are damages. Otherwise, the credit card releases the hold.
10 votes -
Show time with date in Guest History
In the CRM feature where I can look at a guest profile, in the Guest History section, please add a time stamp next to the date. When we have guests submit multiple quote requests on our website, it’s helpful to be able to see which order they came through so that I know which is most recent.
1 vote -
Email for pre arrival form completion notification is missing data
Email for pre arrival form completion notification doesn’t include all the fields of data on the form, so it requires that I have to also go look at the PMP to see the rest of the info which is disjointed
1 vote -
Temporarily disable email on guest profile
Add a Don’t Email check box on a customer profile that would prevent them from getting messages. This could be very helpful when doing admin changes on a booking and you don’t want it to trigger emails.
1 vote -
Airbnb fees under the lead
like I said, I understand that. But whoever at Hostfully negotiates with Airbnb, if they could ask for that to change, that would make a difference in being able to book these Airbnb referrals. It doesn’t do us any good to know after the fact when the customers are questioning their total fees before booking and we have no idea what those are. I hope that makes sense to you now.
1 vote -
1 vote
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Support fields to populate information from Client information tab on the Reports
At the moment, while there're addresses fields in the Client information tab, we're not able to run a report of it.
It'd be great to have those fields in the report.
1 vote -
Make more variables work for trigger "New Message in Inbox"
As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].
At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.
[$NEWMESSAGECONTENT$]
[$INBOXTHREADURL$]
27 votes -
Remove check-in restriction created by Turn Over Days setting for specific dates
I would like to be able to remove the check-in restriction created by Turn Over Days setting in Main Settings for a specific date. When I go to Pricing tab and untick the check-in restriction, it can't be removed.
3 votes -
Rate multiplier should apply to extra guest fee
The channel rate multiplier only applies to the nightly rate and not the extra guest fee.
This may create some inconvenience for us and our property listings on AirBnB, VRBO, and Booking.com. We would be more than happy if this feature is taken into account.
Thank you.
3 votes -
Delete Owner Invitations from the Owners list page
There is no delete function available now. Owners main page needs more functions from that page. Like listing all Owner names from there!
22 votes -
3 votes
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Ability to receive attachments from guests through the inbox
I would like to have the ability to receive attachments from guests through the inbox.
16 votes -
Short-term and long-term cleaning fee on Booking.com
I want to apply short-term and long-term cleaning fee on Booking.com just like Airbnb does
1 voteWould you please provide more information about this request? We do not find information about this capability in Airbnb, and would need to better understand the charging scheme you would like to apply to cleaning fees depending on the length of stay. Thanks.
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Move guest communication from Hostfully to Breezeway
I want to move guest communication to Breezeway due to a new Breezeway program called "Breezeway Assist" which is a 24/7 inbox monitoring option.
1 vote -
2 votes
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Promo Code vs. Discount Code
Please change the name to help all owners! Discount code gives guests the idea that they should get a discount no matter what. Promo code gives guests the idea that there must be a promotion going on and they either qualify for it or not based on being a previous guest, time of year, special event, etc. They also are more understanding if there isn't a code available. Please vote! :)
8 votesThank you for the suggestion. This is being considered.
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Adding photos in the check-in instruction section under propertie
Adding photos in the check-in instruction section under properties, will not only improve the guest experience, it will also be time saving for the property manager, as he or she will have to answer less questions from the guest. Photos are also universal, so in many cases guest that don't understand English or the languages Hostfully support, can still access the property effortless. I know other PMS does have it.
Furthermore it is easier to show the guest where to park their car or.
1 vote -
Ability to export guest addresses from Client Information tab
I need to export the addresses of all my guests along with their names and booking information. We need this for marketing purposes.
2 votes
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