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1629 results found

  1. Allow the unverified guest can send the booking request
    When I set
    - Booking setup: instants book
    - Guest requirement: well reviewed guests with verified identity for channel Airbnb

    => only well review guest with verified identity can be able to book instantly with me.

    Based on that, I can send the message, probaly via trigger to these guest to request their ID to be able to book.

    2 votes

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  2. I tried adding a new user to my company's account today and it sent an email to all of my users

    3 votes

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    received  ·  0 comments  ·  Agency Settings  ·  Admin →
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  3. It would be nice to be able to collect the data that goes into the Booking Widget tab, especially the cell phone number is important as this is the number that we'll be able to reach the guest.

    Regarding the phone number, it's really important to choose a country code. As you now allow PM to collect which country the customer comes from, we can't contact the customer if they forget to type in the country code.

    4 votes

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  4. 2 votes

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  5. It would be helpful to include the System Templates in the Scheduled Messages page so those can be deleted by guest as needed.
    There may be situations where we do not want system templates to go out to a specific guest, so that functionality would be useful.

    2 votes

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  6. Current behavior,
    - Go to the calendar
    - Click on 1 specific lead > click on button Create job of this lead > the window create a job manually will pop up
    - However, the job created related to dates and properties, no lead information included so it does not show lead check out date.

    => We want when creating the job manually associate with 1 lead via calendar, it should be included
    1. lead check-in date
    2. lead check-out date
    3. number of guests

    3 votes

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    1 comment  ·  Calendar  ·  Admin →
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  7. 1 vote

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  8. A guest booked through VRBO and want to pay through VRBO but I cannot send them a link through VRBO because it says everything is now through our property management. They do not trust the link because it says hostfully instead of vrbo.
    It would be good to have the option to process the second payment thorugh VRBO like how the guest sees it for the first one.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  9. A new filter option accounts for all the dates within the time range regardless of check-in, check-out, reservation, and lead creation

    1 vote

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  10. Requesting the calendar shows red dates for dates that are blocked from booking in the app.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  11. It would be awesome to type a phone number into the "Search" bar and have it pull up the corresponding reservation, if it is in the system. We will have guests contact us by phone and it can be surprisingly challenging to figure out who they are/where they are staying.

    2 votes

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  12. Hello, is there a "variable" for the next check-in date? I am looking to put this in a message for my inspector/handyman, in stating the checkout of the current stay and including when the next check-in is, in case there is something to be fixed, he knows how much time he has to fix it.

    3 votes

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  13. Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:

    1/ An instant trigger for the event of NEW_BOOKING,

    2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.

    However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.

    23 votes

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  14. It would be really helpful to be receive a notification that the check-in instructions were not sent to a guest. This may be a little tricky because sometimes the check-in instructions includes extra conditions like, the pre-arrival form is completed, the rental agreement is signed, etc. So if a guest does not do those things, the message will never be scheduled, and hence, this is not a case of a failed trigger because the trigger is preventing the message from going out. Rather, it would be great to have a condition, somehow, that can be set so that the guest…

    2 votes

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  15. It would be really helpful to have a condition that is: Pre-Arrival Form is Not Completed. This way, we could set up a template and trigger to remind guests to fill out the pre-arrival form.

    9 votes

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  16. We have customers that send inquiries and then don't come back to book. I'd like to send an automated email to follow up with them. This email should go out to customers that sent an inquiry but did not book. It should go out 3 days after their inquiry was made. So, if a customer made an inquiry and was sent a quote but 3 days later he still did not book, the email should be sent to that customer automatically (unless the lead was closed).

    4 votes

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  17. We have a booking page, generated by HF, on our website, currently the flow is
    - Guest enter the date > click on "see all properties"
    - Then the properties that match with the search date will be able to shown.
    - Guest can pick a suitable option from here to book with you.

    Is there a way to skip' the display of the first page and have visitors land directly on the second one without having to click the 'see all properties' button first?

    3 votes

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  18. I was seeking to be able to use two different logos for two different properties I host (a different one for the listings under my third-party agency). It sounds like I can only use one logo in Hostfully.

    1 vote

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  19. i like make a flag or a color so when i look at the calendar, it shows directly there which booking is not PAID

    10 votes

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    2 comments  ·  Calendar  ·  Admin →
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    Hello. This is really the reason we provide the Pipeline, which can show status for all bookings and will highlight those with incomplete payments.

  20. I have auto responses set for bookings, booking inquiries, and requests to book so that my response rates stays at 100%. However, my triggers happen automatically. I would prefer they take place 30 minutes-1 hour after the question so that I have the opportunity to address the concern.

    2 votes

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