1810 results found
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Choosing country code when booking should be mandatory
We have customers from all over Europe. When they book many forget to type in country code. That's not practical. Thats why choosing country code when booking should be mandatory. Thank you for a great service.
2 votes -
Extra service showing on Payment checkout flow
From payment checkout flow, the "extra service" always shows as 1 instead of 0, for example Pet fee. That makes some of our guest confused as they don't have pets with them so it would make sense if the number starts from 0.
3 votes -
Add lead information when using create job button in editing lead on calendar.
Current behavior,
- Go to the calendar
- Click on 1 specific lead > click on button Create job of this lead > the window create a job manually will pop up
- However, the job created related to dates and properties, no lead information included so it does not show lead check out date.=> We want when creating the job manually associate with 1 lead via calendar, it should be included
1. lead check-in date
2. lead check-out date
3. number of guests3 votes -
1 vote
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Allow for VRBO payments or show VRBO in the payment link for second payment
A guest booked through VRBO and want to pay through VRBO but I cannot send them a link through VRBO because it says everything is now through our property management. They do not trust the link because it says hostfully instead of vrbo.
It would be good to have the option to process the second payment thorugh VRBO like how the guest sees it for the first one.2 votesWe will soon provide support for Vrbo Payments.
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Analytics page new Filter for Date Types
A new filter option accounts for all the dates within the time range regardless of check-in, check-out, reservation, and lead creation
1 vote -
Allow search by phone number
It would be awesome to type a phone number into the "Search" bar and have it pull up the corresponding reservation, if it is in the system. We will have guests contact us by phone and it can be surprisingly challenging to figure out who they are/where they are staying.
2 votes -
"variable" for the next check-in date
Hello, is there a "variable" for the next check-in date? I am looking to put this in a message for my inspector/handyman, in stating the checkout of the current stay and including when the next check-in is, in case there is something to be fixed, he knows how much time he has to fix it.
3 votes -
Ordered Triggers for Last-Minute Bookings with Same Day Checkin
Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:
1/ An instant trigger for the event of NEW_BOOKING,
2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.
However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.
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23 votes -
Have the ability to send a notification that check-in instructions was not sent.
It would be really helpful to be receive a notification that the check-in instructions were not sent to a guest. This may be a little tricky because sometimes the check-in instructions includes extra conditions like, the pre-arrival form is completed, the rental agreement is signed, etc. So if a guest does not do those things, the message will never be scheduled, and hence, this is not a case of a failed trigger because the trigger is preventing the message from going out. Rather, it would be great to have a condition, somehow, that can be set so that the guest…
2 votes -
Add a condition to the triggers that the Pre-Arrival form is not completed.
It would be really helpful to have a condition that is: Pre-Arrival Form is Not Completed. This way, we could set up a template and trigger to remind guests to fill out the pre-arrival form.
9 votes -
Create Trigger condition to distinguish guest ages
Set a trigger for when guests are booking with children on the reservation for additional info to be sent to them.
1 vote -
Time-based conditions for trigger "Booking inquiry"
We have customers that send inquiries and then don't come back to book. I'd like to send an automated email to follow up with them. This email should go out to customers that sent an inquiry but did not book. It should go out 3 days after their inquiry was made. So, if a customer made an inquiry and was sent a quote but 3 days later he still did not book, the email should be sent to that customer automatically (unless the lead was closed).
4 votes -
Ability to add instructions for Government ID submission in pre-arrivla form
We would like the possibility to change our pre-arrival form to be a selfie with ID in hand showing in the photo, rather than just ID. It would be useful to add instructions for this picture for guests to see and follow.
1 vote -
Able to skip the 1st first page and have visitors land directly on the second one without having to click the 'see all properties' button
We have a booking page, generated by HF, on our website, currently the flow is
- Guest enter the date > click on "see all properties"
- Then the properties that match with the search date will be able to shown.
- Guest can pick a suitable option from here to book with you.Is there a way to skip' the display of the first page and have visitors land directly on the second one without having to click the 'see all properties' button first?
3 votes -
Ability to have multiple Agency Logos
I was seeking to be able to use two different logos for two different properties I host (a different one for the listings under my third-party agency). It sounds like I can only use one logo in Hostfully.
1 vote -
Have ability to customize the confirmation page of pre-arrival/payment page.
I would like to be able to customize the confirmation page after guests completed the pre-arrival forms or completed the payments.
Because I don't want to ask the guests to create account at this point, I can send emails later to them to register if needed.
3 votes -
Show booking payment status on Calendar
i like make a flag or a color so when i look at the calendar, it shows directly there which booking is not PAID
5 votesHello. This is really the reason we provide the Pipeline, which can show status for all bookings and will highlight those with incomplete payments.
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mark unread messages
Can you discuss if maybe possible to mark a message as pending and then can filter on them. In that we we can follow up on questions or pending things if needed.
4 votes -
Be able to set up time-based triggers to be fired for example 30 minutes after I receive an inquiry
I have auto responses set for bookings, booking inquiries, and requests to book so that my response rates stays at 100%. However, my triggers happen automatically. I would prefer they take place 30 minutes-1 hour after the question so that I have the opportunity to address the concern.
2 votes
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