1697 results found

1. Mark all Inbox messages as read

   As an agent, I would like to click a button that will change all unread messages to read quickly so that I don’t have to click every unread message.

   23 votes

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   planned  ·  0 comments  ·  Inbox  ·  Delete…  ·  Admin →
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2. Make Early/Late Check-outs visible in the calendar

   Our front desk can look at the Hostfully calendar and easily see what units are vacant due to early check outs. It will be quite inconvenient to manually check each reservation to figure out which ones are really occupied.

   23 votes

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   received  ·  1 comment  ·  Calendar  ·  Delete…  ·  Admin →
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3. Access for Service Providers to the Mobile App

   My cleaners are always on the run and it would be great if they can get to their information from the mobile app.

   23 votes

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   1 comment  ·  Mobile  ·  Delete…  ·  Admin →
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   planned  ·  AdminAlice (Sr Product Mgr, Hostfully) responded

   Planned for the end of the year 2024

4. Push Length of Stay Discounts to Booking.com

   As a property manager, I'd like to be able to push the length of stay discount at the bottom of the pricing tab in Hostfully to Booking.com. This is not currently possible due to Hostfully not supporting multiple rate plans in Booking.com. Please vote on this idea if you would like this implemented.

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   23 votes

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   1 comment  ·  Channels  ·  Delete…  ·  Admin →
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   received  ·  Michele responded

   
   

5. Identifying Vrbo Online and Offline Bookings in PMP Lead Modal or Calendar

   I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.

   Current Situation:

   Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.

   Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.

   Feature Request:

   As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in PMP. However, I need a way to easily distinguish between the two types of bookings. This would allow me to:

   Anticipate that direct messaging integration will not work for offline bookings.
   Manage guest expectations more effectively by informing them in advance about the nature of their booking.

   I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.

   Current Situation:

   Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.

   Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.

   Feature Request:

   As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in… more

   22 votes

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   under review  ·  2 comments  ·  Channels  ·  Delete…  ·  Admin →
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6. Auto fill information for returning guests.

   There are some repeat guests where we already have their ID and/or their proof of residency documents.

   For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.

   22 votes

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   received  ·  1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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7. Access Owners to the Mobile app

   We look forward the team can give access Owners to the Mobile app.

   22 votes

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   5 comments  ·  Mobile  ·  Delete…  ·  Admin →
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   under review  ·  AdminAlice (Sr Product Mgr, Hostfully) responded

   not planned for 2023, to be considered for 2024.

8. Delete Owner Invitations from the Owners list page

   There is no delete function available now. Owners main page needs more functions from that page. Like listing all Owner names from there!

   22 votes

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   received  ·  1 comment  ·  Owner Portal  ·  Delete…  ·  Admin →
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9. Group templates and triggers

   Group templates and triggers by specific property or unit number.

   22 votes

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   5 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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   planned  ·  AdminSteph (CTO, Hostfully) responded

   Ability to sort the triggers table is planned.

10. Add option for owner to decline cleaning when creating an owner block

    It would be great to add custom details for an owner booking when they block out dates via their owner page.

    We're currently capturing owner bookings via a separate webform so the owner can check a box to accept or decline a professional cleaning after their stay is done.

    I'd envision a "Decline Cleaning?" checkbox on the New Reservation popup / pane.

    22 votes

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    planned  ·  4 comments  ·  Owner Portal  ·  Delete…  ·  Admin →
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11. Ability to have multiple sub-unit levels

    Expand the Sub Unit system to allow more layers.
    Ex. if you have a property with 4 apartments. each with room for 4 people. Inside the apartments you have 2 bedrooms in each. Each Bedroom can be rented as a single room with shared bathroom and kitchen and each apartment can be rented as a single apartment.

    This is not possible today as you have to choose if you would like to rent out the whole property with 4 apartments as sub units or you want to rent out the 4 apartments with the rooms as sub units.

    The best solutions to get the maximum occupancy rate would be the following setup:
    Master unit: 1 listing: Whole property for 16 people
    Sub unit 1lvl: 2 listings: 2 apartments for 8 people
    Sub unit 2lvl: 4 listings: 1 apartment for 4 people
    Sub unit 3lvl: 8 listings: 1 room for 2 people

    Expand the Sub Unit system to allow more layers.
    Ex. if you have a property with 4 apartments. each with room for 4 people. Inside the apartments you have 2 bedrooms in each. Each Bedroom can be rented as a single room with shared bathroom and kitchen and each apartment can be rented as a single apartment.

    This is not possible today as you have to choose if you would like to rent out the whole property with 4 apartments as sub units or you want to rent out the 4 apartments with the rooms as sub units.

    The best… more

    22 votes

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    under review  ·  3 comments  ·  Property settings  ·  Delete…  ·  Admin →
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12. Refunds for Cancelled Airbnb bookings outside of free cancellation periods are not captured at all

    Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.

    We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
    I also tried the "Order Adjustment" to add a Rent Adjustment but this doesnt change the service fee or taxes.

    We need the actual payout information from cancelled Airbnb bookings to be pushed out to Hostfully so that we can properly report the earnings from these cancelled bookings so that;
    1. we remain transparent to our owners.
    2. Can report all taxable earnings to the government.

    Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.

    We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
    I also… more

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    21 votes

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    received  ·  2 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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13. Set a complex trigger for "X" time after booking confirmation

    Set a complex trigger for "X" time after booking confirmation

    21 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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14. Convert block to hold or booking

    Many times I do a quick BLOCK on a set of dates for someone off-channel who wants to stay to no one can book it.
    Once we work out the details, I want to go from the block to a HOLD or BOOKING.
    But it won't convert. So - I have to cancel the block, and am nervous during that few mins that someone could block a date on a channel and mess up the booking!

    Simple fix would be to allow to covert a Block to hold or booking, so it never goes unavailable for someone to grab while all the details are put in.

    Thanks!
    Rich

    Many times I do a quick BLOCK on a set of dates for someone off-channel who wants to stay to no one can book it.
    Once we work out the details, I want to go from the block to a HOLD or BOOKING.
    But it won't convert. So - I have to cancel the block, and am nervous during that few mins that someone could block a date on a channel and mess up the booking!

    Simple fix would be to allow to covert a Block to hold or booking, so it never goes unavailable for someone to grab while… more

    21 votes

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    planned  ·  2 comments  ·  Calendar  ·  Delete…  ·  Admin →
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15. Allow discount codes to be editable and be able to create excluded dates within them.

    Currently, discount codes are not editable, which means you would have to delete one and recreate it - but if you try to use the same code, it won't allow it.

    It would also be extremely beneficial if you could make discount codes for a long period of time but with exclusions, for example:
    If I created an off peak promotion and I wanted it to be valid between October 1st - April 1st but I did not want it valid for peak holidays like Christmas/New Year (16th Dec - 2nd Jan), February half term or Halloween. It would be great to have something to enter dates that are not included/exempt.

    Currently, discount codes are not editable, which means you would have to delete one and recreate it - but if you try to use the same code, it won't allow it.

    It would also be extremely beneficial if you could make discount codes for a long period of time but with exclusions, for example:
    If I created an off peak promotion and I wanted it to be valid between October 1st - April 1st but I did not want it valid for peak holidays like Christmas/New Year (16th Dec - 2nd Jan), February half term or Halloween. It would be… more

    21 votes

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    received  ·  1 comment  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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16. Quote or Special Offer option for VRBO enquiries.

    I get a typical enquiry from VRBO guests requesting a discount/offer for longer stays. AirBnB allows the option to offer a discount, special offer, but Hostfully integration with VRBO does not. The work around puts the guest out and depends on gaining a lot of trust.

    21 votes

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    1 comment  ·  Channels  ·  Delete…  ·  Admin →
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    received  ·  Michele responded

    
    

17. Run a job report for cleaner

    I would like to run a cleaning report to see how many jobs were done in a period of time. Currently I have manually count the number of jobs on the calendar to see how many jobs have been done. This leaves a large margin for error.

    21 votes

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    started  ·  1 comment  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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18. Add more than 1 owner to the property

    Have the possibility to add more than one owner to a property

    20 votes

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    received  ·  0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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19. Ability to adjust the pincode access time

    From this article
    https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
    => Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
    On remote lock, the check-in and out time is used as the default check-in/ checkout.

    PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.

    20 votes

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    received  ·  6 comments  ·  Integrations  ·  Delete…  ·  Admin →
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20. Support videos in photos tab

    We would want to feature videos of our different spaces / properties, just like property photos.

    20 votes

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    under review  ·  1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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