1658 results found
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Notes section to push to selective channels
At the moment, the Notes section is pushed to Airbnb, Hostfully, Vrbo and Marriott.
We have different notes for each channel, especially the Notes for direct booking site, we want different version for direct site only.
We'd love to have a feature to only push Notes section to some selective channels.
2 votes -
Ability to pull a report for Service Providers assigned to each property
We would like to know what cleaners or service providers are assigned to what listing
2 votes -
Add incoming airbnb review as a trigger
Best-case scenario would be ai drafts a reply and sends to the appropriate team member (filtered by star). The team member could click accept to post the review reply easily, or edit and then post directly from the pushed notification (within hostfully, or within email, or whatever made sense).
2 votes -
Notification to service provider when guest has purchased a service
I want to send service provider notifications when a service has been purchased both as part of a booking, and when guests buy it from the guidebook.
2 votes -
Have option to show taxes in one line for Airbnb lead
As a VRM, I want to see the tax in one line, similar to Airbnb host payout record "Property use taxes" instead many tax lines so It can be cleaner in view.
2 votes -
An owner wants his listing to be on a firm cancelation rate during holiday periods.
the client feels the holidays periods are where they can make the most money. they want to restrict guests from booking and then changing there minds. However they want to be flexible during the other periods so therefore want a cancelation to be strict during holiday busy times and flexible during all other timers.
2 votes -
2 votes
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2 votes
Thanks, we are fixing this as we redo pages. On future pages, you'll see a nice new breadcrumbs menu that will make navigation much easier.
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Improve checkout page or allow users to modify checkout page.
I would like to adjust those following:
On the page where guest enters their credit card information, it says at the bottom: "To cancel your reservation please email {email} or call {phone number}. Can we please remove this? Don't think it's necessary to talk about cancellations before they even book.
- On the page where guest enters their credit card information, the CTA is "place your order". Can we please change this copy to reflect STR e-commerce best practices? "Place your order" is more appropriate when the customer is buying a physical product to be sent to their home...doesn't fit for…
2 votes -
2 votes
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include SD in total showing at the booking page
For now, we're advised by Cedric that the Security deposit is not included in the total amount on the order page but when guests click Book now button > lead to process the payment > they will need to pay the correct amount with SD included. The reason why we don't include the SD is to avoid having a large total, but guests still need to pay for it.
That is not an acceptable reason as it's still misleading to the guests. Why include the SD in the breakdown if you're not going to include it in the total. We…
2 votes -
Have VRP processing fee supported in the report
I currently have a report called master owner report. I use vacation rent payment which takes a range of 3.5 - 3.99% for processing and I need that subtracted from the total payment before it is divided by 80% and 20% for owner and manager.
the processing fee is not always 3.99%. it is 3.99% for American Express cards but 3.5% for all other cards.It would be great to have processing fee variable supports for payment processor VRP
2 votes -
Allow removing an Airbnb account from the PMP UI
When no Airbnb listing from a particular Airbnb account is connected to any of my properties, I would like to be able to remove the Airbnb account on PMP UI.
2 votes -
2 votes
Re-opening this UV since we do NOT provide the guest contact information on the Owner Portal, only the guest's first and last name.
The request here is to provide the contact info, which can include:
- email address
- phone number
- cell phone number
- mail address
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Hide Inactive property in the list when creating leads
I want to hide/remove the inactive properties from the list when creating new lead.
I don't want to delete them because I might manage them in the future, it's just I am not dealing with them at the moment.
2 votes -
Have the ability to select photos to channels
I would like have a small amount of photos that I can select which OTA those photos sync to showcase different attributes and amenities of the properties specific to a channel
2 votes -
To have the ability to change some information and SAVE a lead regardless if the dates are already reserved or the lead status.
When a client lead is in the system for dates that get booked by a different lead the original lead is not able to be edited at all. The system will not allow it to be saved since the dates have been booked. Regardless if lead is closed or open. this lead can not be edited / saved.
Users should have the ability to change some information such as notes, name, change lead assignment etc and SAVE a lead regardless if the dates are reserved.
This is a serious limitation in your platform and causing us a lot of issues…2 votesThis sounds like a bug - we'll need to first reproduce this and will fix it if confirmed.
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Calendar blocks should show minimum night rental blocks
Just like Airbnb has easily visible blocks when the minimum night is not available, it helps us from having to eyeball and discover or having to click every block. Info should be automatically showing up in a block that goes between bookings when we don't have the minimum night met and then when we have blocks, there should be a note in there that is visible so we don't have to manually click every single block to find out what it's for. Airbnb has this and it makes it really easy visually to know what a block is - whether…
2 votes -
Extra Guest Fee Per Stay/Reservation for all channels
The way it works for us, is that we have an extra bed for a 3rd guest, with an additional set of sheets and towels. Nothing else changes. So if they stay for a few day with 3 guests instead of 2, I do not need to charge for an extra every night, but just an additional cleaning/laundry fee.
If there would be a way to setup a fee so that it is triggered by number of guests, your fee would work. But currently it seems to be only for nightly on the main page.2 votes -
Ability to customize sender name for messages
The emails for vrbo for every listing say the sender name is the company name and I think this is adding confusion for travelers. We want to change the sender name for certain properties or templates
2 votes
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