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1743 results found

  1. 2 votes

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  2. When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.

    20 votes

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    5 comments  ·  Inbox  ·  Admin →
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    Could you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.

  3. have been having lots of owners with concerns about the owners portal as it is very basic and not showing much to them. On our other plattform Lodgify, they could see much more like fees breakdown, messages from clients, the jobs created etc.
    Is there a way where owners can see Jobs and more info other than what they see?
    I have set them up in full permissions and it is still very empty which is causing owners to not like the way we are managing it etc. Transparency is very important to us.

    11 votes

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  4. I want to be able to bulk edit the amenity tab to all of our listings. It takes too much time to check every one of them.

    1 vote

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  5. Be able to modify a lead without changing price

    1 vote

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    • Public Name in Hostfully only allows up to 49 characters, while Airbnb allows up to 50 characters. I can't type the 50th character in Hostfully.
    • Long Description in Hostfully allows up to 499 characters, while Airbnb allows up to 500 characters.
    1 vote

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  6. 2 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  7. Add more logs to find out the root causes for disconnection with Integrations/channels. Create a fail alert if a service disconnects without user initiation for over 5 minutes.

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  8. 2 votes

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  9. If we use VacationRentPayment as a payment processor, booking requests get charged immediately. However, VRP does refund the payment processing fee on refunded transactions (if refunded within 48 hours). So the guests are getting charged before they have a confirmed reservation.

    We need to change this behavior so that guests are not charged until PMs agree to take the bookings

    5 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  10. Support HEIC file uploads for listing photos. Currently I cannot upload photos directly from my iPhone as they are default in HEIC format. Once I convert them to jpg some of the channels like booking.com say the photos are not high quality enough. Supporting high quality HEIC photo uploads would save a lot of reformatting and mucking around on the admin side of things when we just want to quickly update amenity photos or photos of the local surrounding areas where we won't necessarily have the professional photography photos. Thank you.

    1 vote

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  11. We need to direct people to make reservations at a specific set of properties, however, the only link that we have from Hostfully gives access to all listings. We would like to create a link to direct to 6 listings only.

    2 votes

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  12. we collect all guest data with pre arrival forms so want that other guest information to be exported to marketing platform.

    Also would like other segmented information on the guest exported.
    Where they stayed property/city
    When they stayed month/ season /date etc
    Dob
    Reason for staying

    So that marketing campaigns can be tagged to specific segments

    Eg you stayed in Stanthorpe last winter book again this year before things get busy

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  13. The US currency letter is not displayed under the property price detail on my hostfully website, when accessed from other countries. In other words instead of US$, it displays only $ and guests ask the currency.

    1 vote

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  14. i tired adding the number of beds or bed information like what ws instructed but its not showing on the hostfully website just the number of beds and not if its king or queen beds

    3 votes

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  15. Currently, only amenity "pool" is supported by Hostfully for HVMI channel. When I used the Filter & Sort and clicked Pool from there, the property shows up. However, when I used the Popular Filters and clicked the Private Pool, the property does not show up. I want amenity "private pool" to be supported.

    1 vote

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  16. Do we have any way on how to run the report for the calendar blocks we have? Thank you!

    4 votes

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  17. Make all properties show on the map as soon as a customer clicks

    6 votes

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  18. Is there a feature in Hostfully where we can log Tasks/ Maintenance issues for the team to manage

    7 votes

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    received  ·  1 comment  ·  Dashboard  ·  Admin →
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  19. Since I have guests who book multiple properties, and also inquire on ones they don't book, when I search by name, it pulls up the list of everything and I can't tell what's a booking or inquiry. We would line to have a way to sort the pipeline so I can see all status when i search by his name, it doesn't show me the status.

    2 votes

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