2347 results found
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AI Guest Response Generator That Learns Your Voice
I recently switched to Hostfully from another PMS, and one feature I really miss from that platform is an AI response generator. It learns your tone, personality, and communication style over time, so suggested replies actually sound like you—not like generic AI-generated guest messages.
Having AI-generated response suggestions directly within the inbox would be a huge time-saver, especially for hosts and property managers handling lots of guest communication. Ideally, it would learn from your previous messages, guidebook, and other unique documents, so the suggestions become increasingly personalized to your voice.
Would love to see Hostfully add something like this!
2 votes -
Airbnb Payout and Transaction Information
Provide Airbnb payout and transaction information in Hostfully to help customers reconcile Airbnb reservations and payouts with their accounting systems.
- Current situation
Hostfully currently does not capture or expose Airbnb payout-level information such as:
- Payout/settlement ID
- Payout date
- Which reservations or transactions are grouped into each payout
- Transaction-level financial information associated with a payout
Without this information, customers may need to use third-party tools or middleware to retrieve and organize Airbnb payout data for accounting and reconciliation.
- Requested functionality
Add support for Airbnb payout and transaction information in Hostfully, including the ability to identify:
- The payout/settlement associated with a transaction…
2 votes -
2 votes
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Add a dedicated Vrbo Property Name / Listing Title field
Currently, Hostfully uses the Short Description field as the listing title sent to Vrbo.
It would be helpful to have a dedicated Vrbo Property Name or Vrbo Listing Title field in the Vrbo Settings section instead.
Having a dedicated field would make the mapping clearer and allow to manage their Vrbo listing title independently without having to use the Short Description field for this purpose.
2 votes -
Improve Direct Booking Site
Currently, there are 2 issues I have observed on the Direct Booking site: No Occupancy limits for Infants & Pets to show for the guest when they make a booking, and infants not being added to the booking after being booked.
It would be great if we could enhance these features for the Direct Booking Site.
2 votes -
Add bank transfer as a payment method
Currently, we do not have the option: Bank Tranfer for the guest to pay.
It would be great if we could add bank transfer as a payment method
2 votes -
Ability to not include automated messages in the inbox.
There should be an option to exclude automated messages showing in the inbox as I struggle to keep on top of the messages that need answers to them, these don't as they are automated. You don't need to keep on top of them as they are automated to go - you do however need to answer guest messages.
2 votes -
Ability to set check-in and check-out times to the exact minute
Currently, the Check-in/out time field in the property's Booking Settings only accepts whole hours (for example, 09:00 or 10:00). Times with half-hour intervals, such as 9:30, cannot be entered in the property settings.
It would be great to be able to set up half-hour times.
2 votes -
Allow Channel-Specific Property Settings, Rules, Lead Times, and Listing Content
I have been requesting some version of this functionality for several years: Hostfully needs the ability to push different property settings and listing content to different booking channels.
Today, many settings effectively have to be the same across Airbnb, Vrbo, and other connected channels, even when the operational requirements and policies of those channels are very different.
Examples
- Channel-specific lead times
I would like to be able to set a longer booking lead time on channels where we are the merchant of record, such as Vrbo, than on a channel such as Airbnb where payment is handled and guaranteed by…
2 votes -
Security deposit for Booking.com
In Hostfully Agency Setting, Security deposit is set to be collected at booking time. However, it appears on Booking.com as ONARRIVAL because Booking.com does not have the "WHENGUESTBOOKS" value. I have tried to set the security deposit to be collected 7 days before arrival on Extranet, but it will shortly revert back to "ONARRIVAL".
It should support other values like 7 days or 14 days before arrival if the WHENGUESTBOOKS value is not available.
2 votes -
Hide picture per channel or add different pictures per channel
VRBO has restriction on images (no text for example) that airbnb, booking.com and direct website don't have. I'd like to give more information but because VRBO system I can't use certain images even on airbnb or direct. The easy option will be to hide certain images per channel
2 votes -
Add name of Hostfully user who sent the message to messages in inbox
Customers with large teams of agents would find it useful to be able to know which Hostfully user/team member sent or replied to a specific message in the inbox, for visibility of who dealt with a certain query for follow ups internally. If this could be displayed in the current area underneath the message that would be great , image shared for clarity , current format just shows the agency name , an additional user name would go alongside this in our suggestion.
2 votes -
Offer a choice of Booking.com payment models during the initial registration process.
Hostfully does not currently offer a choice of Booking.com payment models during the initial registration process. When a property is pushed directly from Hostfully, Booking.com appears to create it using the hybrid payment model by default.
Under this model, although the property is enrolled in Booking.com Payments, Booking.com pays PM the full guest payment and then invoices the PM separately for their commission.
This has accounting and VAT implications. Because the full guest payment passes through our business, we effectively receive 100% of the booking revenue before paying Booking.com's commission back. This means we're accounting for VAT on the full…
2 votes -
Exclude test reservations from Screen & Protect charges
I don't want to get charged for test reservations when using Screen and Protect.
2 votes -
Role with manager access but only for assigned properties
I want a team member to have manager role access but only for some assigned properties, not to all of them.
2 votes -
Ability to map parent-child photos different between OTAs
Under a master-sub setup, Booking.com shows all the photos on a master level and only a few for each child unit.
Would be good to be able to select which photos to include in the Master level and which ones on the child level but filtered by channel. So other channels like Airbnb don't get affected.
2 votes -
Revenue Projection Report
Have a Revenue Projection report that estimates future revenue, not just revenue from existing bookings.
The current reports are based on confirmed reservations, but it would be very helpful to forecast expected revenue for upcoming months based on property availability, rates, occupancy targets, or other configurable assumptions.
This would make budgeting, cash flow planning, and business forecasting much easier without relying on external spreadsheets.
2 votes -
Service Provider app usability
Improve Service Provider app usability. The service provider role is limited to using the app. A SP credentials won’t let you log into a laptop browser. But the SP app only lets you see a calendar with your assigned properties, start date, end date, and name of main client. No other information is available such as names and ages of party members, flight information, local phone number used, special requests, etc. Adding additional information in the booking details would make the work of the greeter or cleaner doable. At the moment, there is not enough info in the SP version…
2 votes -
Improve Fee Editing UI to Better Differentiate Individual vs. Bulk Fee Updates
When editing a fee from an individual property's Fees page, users expect the changes to apply only to that property. However, if the fee is shared across multiple properties, editing it updates all selected properties, and deselecting properties removes the fee instead of creating a property-specific version.
This behavior is not obvious and is made more confusing by the "Selected Properties" label, which does not clearly indicate that the edit is a bulk update.
2 votes -
Custom amenity and Fee/Tax property selection
When you add a custom amenity or fee/tax from ona property page, then you cannot unselect that property from the list.
You need to enter through another property page with that amenity enabled to be able to unselect. Sometimes this doesn't work.
2 votes
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