1665 results found
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Option to see which team member sent a inbox message
I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes
1 vote -
Triggers should fire in same order for last minute reservation
The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message
1 vote -
Allow Triggers to send message to individual guest
It would be useful if a trigger option was to pick a particular guest to send a message to as apposed to all guests of a certain criteria
1 vote -
Add the condition[$ORDER_TOTAL_DUE_DATE$] on triggers
Add the condition[$ORDERTOTALDUE_DATE$] on triggers
1 vote -
Report - allow booking source for booking from Rental United
Reservations from Rental United appear in Pipeline as "booked on Booking.com via Rental United" or "Booked on Expedia via Rental United". However, these information is not showing in report, they only appear as Rental United under Channel name or Affiliate name fields.
Those information will be helpful for us to analysis the booking data and conversion from each channel.
1 vote -
Support Free text in Formatter
At the moment, Hostfully only has Number, Percent and Currency as formatter.
We’d like to have ability to insert a formula within the report feature that:
Enters “RACK” if no promo code was used and the booking was made directly.
Enters “OTA” if the booking came through any of the OTAs (like Airbnb, Expedia, VRBO, etc.).
1 vote -
Allow text triggers to use email templates
Right now you can only create a text trigger using a text template. However, you can manually send a text message using an email template. If you could use an email template with a text trigger it would cut down on the number of templates you need to create. Thank you.
1 vote -
More flexibility in defining Pre-Arrival Forms
Currently in Spain we are having to register every guest over a certain age. The pre arrival form is the only way we can capture this without spending a lot of manhours chasing guests for information.
What I propose is that each section of the form has the ability to add extra boxes of information.
We need the name, I.D. type, I.D. number, expiry date, home address and the list goes on for each guest. So when they select the number of guests, you get multiple input boxes. Currently we get basic information for multiple guests and we need more.…1 vote -
1 vote
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Support on shortening unique ID of property.
This is for Government Content tenancy of Short term Rentals Data Guidelines for Platform in British Columbia. Unfortunately the unique ID sent on the form needs to have at least 25 characters
1 vote -
Support for AB2202 Compliance – Pre-Booking Display of Cleaning/Checkout Tasks
Starting July 1, 2025, California AB2202 requires short-term rental operators to disclose cleaning and checkout tasks before a guest confirms a booking.
Currently, Vrbo provides a way to add this information directly in their dashboard. However, there is no way to set or display these tasks on the Hostfully platform, including for the Direct Booking Site or through channel integrations.
Please add functionality that allows property managers to create a list of cleaning/checkout tasks associated with each property
1 vote -
Add inbox analytics to reporting
Our team is trying to see when we receive the most messages to put together a schedule for our employees that makes sense. Knowing how many messages we receive in a week or weekend will allow us to know how many team members should be on at once to assist guests.
1 vote -
Support Booking.com fine print.
As the BDC fine print is not supported by Hostfully yet, its settings in BDC will be overridden by Hostfully sync.
1 vote -
Be able to customize the manual transaction IDs
Be able to customize the manual transaction IDs.
1 vote -
Pet Based Trigger/Variable
A pet variable for use in emails (Airbnb, VRBO, and Hostfully) would be extremely helpful. Many housekeepers charge a pet fee, but currently, there’s no automated way to notify them—only manual updates, which also require giving them broader Hostfully access than needed. A pet variable could trigger alerts to both housekeeping and guests, streamlining communication and operations.
A pet variable for Airbnb, VRBO, and Hostfully emails would be extremely useful. Many housekeepers charge a pet fee, but currently there’s no automated way to notify them—only manual updates, which also require giving them more Hostfully access than necessary.
This variable could…
1 vote -
Bring back prior owner permissions option
Previously the owner permission option "Owner can block dates" would show the booked reservation blocks on the calendar but no details about the reservation (guest name, contact info, etc.). When the owner permissions were updated recently that was lost and I would like to see it come back.
Now the options are:
1) "Owner can block dates" only shows the nights that are available/unavailable without showing the actual blocks. That means that when you have reservations back-to-back owners can't see where the turnover window is. We need more detail than this.
2) "Owner can view booking details" shows the reservation…1 vote -
How can you publish on amazon kindle as a new author?
As a professional book publisher in the UK, working in the industry since 2012, we have helped many new author to acheive their publishing dream at https://www.britishbookpublishers.co.uk/kindle-direct-publishing Many new author makes few mistakes while they publish their content on various platforms like Amazon Kindle, Google Books or Apple Book Store, some don't properly formatt their book properly while some failed to comply on their terms of services. How ever as we help them in their publishing journey they get published instantly.
1 vote -
Show other OTA rates
Show examples of the prices from Booking .con and Airbnb when the guest is booking, this shows the guest is getting a better deal when booking directly.
1 vote -
Publishing tools - Calendar link
In Publishing tool, there are calendar link but sometimes we need to block visibility to that link so there should be a button to enable view / disable view for Calendar link.
1 vote -
Ability to choose which guest message to use "Suggest an answer" feature
I find the AI "suggest an answer" very helpful way to commuincate with guests, however one issue I have found is if you don't answer the message from the guest immediately and then in the meantime, either the guest messages again or a triggered message is sent to the guest, the "suggest an answer" cannot be used, which is frustrating as it is a time saver. Is it possible for Hostfully to implement something, like swipe the message you wish to reply to (similar to whatsapp). Thanks.
1 vote
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