2347 results found

1. Improve Enso Security Deposit integration with Booking.com and Vrbo

   Property managers using Enso to manage security deposits must disable Hostfully's Security Deposit feature to avoid duplicate collection. However, this also prevents the security deposit from being displayed on Booking.com and Vrbo.

   As a result, guests are only informed about the security deposit when Enso contacts them after booking, which can appear suspicious and lead to abandoned verification, support requests, or booking cancellations.

   Requested improvement

   Allow Booking.com and Vrbo to display the security deposit while Enso remains responsible for collecting and managing it.

   This would provide a smoother guest experience and improve the integration between Hostfully and Enso.

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2. EventConnect Integration

   It would be great if Hostfully could integrate with EventConnect so bookings and availability could sync automatically between both platforms. This would save time and reduce manual work.

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3. Improved Default Map Zoom on the Direct Booking Site

   The map on the Direct Booking Site is zoomed in too closely by default, making it difficult to view the locations of properties. Guests have to manually zoom out every time they visit the map.

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4. Currently, the host is required to manually recalculate the new total pricing (room rate, taxes, fees, etc.) when guests would like to modif

   I would like to have the ability to change or modify reservations placed on the Vrbo platform in particular, and have the total fees recalculate automatically to streamline the process and to replicate the capabilities on the Vrbo site.

   Currently, the host is required to manually recalculate the new total pricing (room rate, taxes, fees, etc.) when guests would like to modify their reservations to add days to their existing reservation. On the Vrbo site, when the host is not connected to Hostfully, the host can simply change the dates and the new total pricing for guests will be automatically recalculated to ensure accuracy and seamless reservation updates.

   I would like to have the ability to change or modify reservations placed on the Vrbo platform in particular, and have the total fees recalculate automatically to streamline the process and to replicate the capabilities on the Vrbo site.

   Currently, the host is required to manually recalculate the new total pricing (room rate, taxes, fees, etc.) when guests would like to modify their reservations to add days to their existing reservation. On the Vrbo site, when the host is not connected to Hostfully, the host can simply change the dates and the new total pricing for guests will be automatically… more

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5. Ability to edit and manage different languages of the Hostfully direct booking site

   Currently, the language displayed on the Hostfully Direct Booking Site is determined by your browser’s language detection. But some languages are not patchy.

   It would be great if we could edit and manage different languages of the Hostfully direct booking site

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6. mtmpremieroperations@outlook.com

   Feature Request: Monthly (30+ Day) Pricing Field

   We would love to see a dedicated field for 30-day/monthly pricing within the property settings.

   Currently, many 30+ day booking channels calculate the monthly rate by multiplying the nightly rate by 30. This often results in an unrealistically high monthly price that is not competitive and discourages potential guests from booking.

   Having a dedicated monthly pricing field would allow property managers to:

   Set an accurate monthly rate for mid-term stays.
   Ensure integrated booking channels display the intended 30-day price.
   Eliminate the need for manual adjustments or workarounds on each integration.
   Increase booking conversions by showing realistic monthly pricing.

   This would be especially valuable for property managers who actively market to traveling professionals, corporate housing, insurance stays, and other mid-term rental guests.

   Thank you for considering this enhancement. We believe it would greatly improve pricing accuracy and the booking experience for both hosts and guests.

   Feature Request: Monthly (30+ Day) Pricing Field

   We would love to see a dedicated field for 30-day/monthly pricing within the property settings.

   Currently, many 30+ day booking channels calculate the monthly rate by multiplying the nightly rate by 30. This often results in an unrealistically high monthly price that is not competitive and discourages potential guests from booking.

   Having a dedicated monthly pricing field would allow property managers to:

   Set an accurate monthly rate for mid-term stays.
   Ensure integrated booking channels display the intended 30-day price.
   Eliminate the need for manual adjustments or workarounds on each integration.
   Increase booking conversions… more

   2 votes

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7. Mark a Reservation as Check-In Instructions Completed when ending access instructions

   Currently, we send all our check-in instructions manually by using the templates to send a message based on if the property has a smartlock or doesn't and it pulls all the relevant data.

   I would like to see in a clear spot if a guest checking in that day has been sent their access instructions template or not. Firstly, we'd need a toggle on the guest modal to say 'Sent!' or 'Complete!'

   And then we know who's still needing access details (and may need to fill out their pre-arrival form).

   It would be great to then see throughout the day who is remaining and not have it dependent on check-in time, as after 3PM, the list of today's check-ins disappear.

   Currently, we send all our check-in instructions manually by using the templates to send a message based on if the property has a smartlock or doesn't and it pulls all the relevant data.

   I would like to see in a clear spot if a guest checking in that day has been sent their access instructions template or not. Firstly, we'd need a toggle on the guest modal to say 'Sent!' or 'Complete!'

   And then we know who's still needing access details (and may need to fill out their pre-arrival form).

   It would be great to then see throughout the day… more

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8. Support Authorization-Only / Delayed Capture for Scheduled Balance Due Payments

   Description:

   For property managers using Stripe payment schedules, it would be helpful to have the option to authorize a guest’s scheduled balance due payment without immediately capturing the funds.

   Today, when the balance due date arrives, Hostfully automatically charges and captures the payment. If a guest later realizes they wanted to use a different card, needs additional time, or was unaware the payment was about to process, property managers must refund and recharge the payment, often resulting in additional processing fees and guest frustration.

   Proposed Solution:
   Add an optional payment schedule setting that allows the balance due payment to be:

   • Authorized (but not captured) on the due date
   • Held for a configurable period (e.g., 3–7 days)
   • Captured manually by the property manager or automatically after the hold period expires

   Potential Benefits:

   • Reduces refunds and reprocessing fees
   • Gives guests a final opportunity to update payment methods
   • Improves the guest payment experience for larger bookings
   • May reduce chargebacks and payment disputes
   • Provides more flexibility for high-value reservations and longer stays

   Example Use Case:
   A guest receives payment reminders but misses them. The balance due payment is authorized on the scheduled due date rather than immediately captured. The guest has a short window to confirm the payment method or contact the host before funds are finalized.

   Current Workaround:
   Property managers must refund the original charge and process a new payment, resulting in additional processing fees and extra administrative work.

   Would love to see Hostfully explore authorization-only and delayed capture workflows with Stripe for scheduled balance due payments.

   Description:

   For property managers using Stripe payment schedules, it would be helpful to have the option to authorize a guest’s scheduled balance due payment without immediately capturing the funds.

   Today, when the balance due date arrives, Hostfully automatically charges and captures the payment. If a guest later realizes they wanted to use a different card, needs additional time, or was unaware the payment was about to process, property managers must refund and recharge the payment, often resulting in additional processing fees and guest frustration.

   Proposed Solution:
   Add an optional payment schedule setting that allows the balance due payment to be:

   • … more
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9. Different photo sets per OTA

   I want to keep branded images on Airbnb while pushing clean images to Booking.com. (as booking.com rejects branded images, whilst airbnb are more lenient with this).

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10. Customize Available Property Lists for Inspections

    Problem
    When I filter properties by availability for a specific date in the calendar, I can email the available property list, but the list does not include the information I need to actually use it operationally, such as the property address or internal property name.

    This makes it difficult to plan inspections, maintenance visits, or team routes because I have to manually look up the properties after generating the list.

    I also need to understand availability by time of day. For example, some properties may be available from 10:00 AM, while others may only become available after a guest checks out at 12:00 PM.

    Proposed Solution
    Allow me to customize the emailed property list so I can choose which property fields are included, such as property name, internal name, address, city/state, capacity details, and property photo.

    Additionally, add “From Time” and “To Time” fields to Advanced Search so I can search for properties that are available during a specific time window based on actual reservation arrival and departure times.

    Problem
    When I filter properties by availability for a specific date in the calendar, I can email the available property list, but the list does not include the information I need to actually use it operationally, such as the property address or internal property name.

    This makes it difficult to plan inspections, maintenance visits, or team routes because I have to manually look up the properties after generating the list.

    I also need to understand availability by time of day. For example, some properties may be available from 10:00 AM, while others may only become available after a guest checks… more

    2 votes

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11. Warn hosts: VRBO cancellations in Hostfully can trigger penalties

    HOSTFULLY should clearly warn hosts about VRBO cancellation penalties when canceling inside PMS

    I wanted to share a recent experience that exposed what I believe is a serious workflow issue between Hostfully and VRBO.

    I had to cancel a VRBO booking because the guest did not meet my minimum age requirements. During the cancellation process in Hostfully, I was required to:

    1. Select who was initiating the cancellation
    2. Enter a required cancellation reason

    Like many hosts would assume, I believed this required reason field was somehow passed along to VRBO and would be considered when reviewing the cancellation.

    That assumption cost me.

    What actually happened was VRBO treated it as a standard host-initiated cancellation, automatically suspended one of my listings, and effectively delisted it for 48 hours.

    I was eventually able to obtain a waiver directly from VRBO after submitting evidence and explaining the situation, but only after the damage was already done.

    The main issue here is not the waiver process — it’s the lack of transparency during Hostfully’s cancellation workflow.

    If Hostfully knows that cancellation reasons entered in PMS are not considered by VRBO for penalty review, that needs to be made crystal clear before a host proceeds.

    At minimum, there should be a warning such as:

    “Warning: For VRBO reservations, canceling as host through Hostfully will trigger VRBO host cancellation penalties by default. The reason entered here is for internal documentation and is not used by VRBO for waiver consideration. Contact VRBO directly before proceeding if you believe your cancellation qualifies for an exception.”

    As an Elite VRBO Partner, this is important information that hosts need upfront — not after their property has already been suspended.

    Suggested improvements:

    Add a clear warning during Vrbo reservation cancellations stating that the reason entered is not transmitted to Vrbo for penalty review.
    Clearly state that host cancellations through Hostfully will trigger Vrbo penalties by default.
    Recommend contacting Vrbo first before canceling for guest eligibility or house rule violations.

    This would provide hosts with the transparency needed to avoid unnecessary penalties and suspensions.

    HOSTFULLY should clearly warn hosts about VRBO cancellation penalties when canceling inside PMS

    I wanted to share a recent experience that exposed what I believe is a serious workflow issue between Hostfully and VRBO.

    I had to cancel a VRBO booking because the guest did not meet my minimum age requirements. During the cancellation process in Hostfully, I was required to:

    1. Select who was initiating the cancellation
    2. Enter a required cancellation reason

    Like many hosts would assume, I believed this required reason field was somehow passed along to VRBO and would be considered when reviewing the cancellation.

    That assumption cost… more

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12. Booking.com "Unbookable" Notification

    There should be an alert to let you know that your listings has not correctly synced, or listed as "unbookable" on Booking.com

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13. Owner Blocks Included in Arrival Report

    When running an arrival report for a specific date range, it would be helpful to also include any owner blocks (owner arrivals) with the guest arrivals.

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14. create a variable to bring an image (a map of the unit location)

    the ability to create a variable that can bring an image for a particular listing /unit

    for example>a way to add an image (a map of the unit location) as a variable

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15. Support Airbnb Extended Cancellation policy in Hostfully

    There is a new feature on Airbnb, "Extended Cancellation Policy." It's not possible in Hostfully. However, when we set it up in Airbnb, it has been overridden by Hostfully's setup.

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16. show balance due on leads on calendar

    When hovering over a reservation on the calendar, show the balance due, instead of or in addition to the total amount.

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17. the dates should be able to be customized more than 3 months though - Analytics filters (custom)

    be able to select more than 90 days

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18. Have the ability to customize the message when a guest selects a date on the direct booking site that is past the booking lead time.

    When a guest selects a start date that is past the booking lead time, it would be convenient to be able to customize a message, instead of saying: Booking lead time requirement is not met.

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19. Able to add multiple Stripe accounts for a property

    Able to add multiple Stripe accounts for a property

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20. Faster iCal Sync Times

    I would like more frequent or near real-time iCal syncing, if possible, to improve calendar reliability and booking accuracy.

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