1665 results found
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Combine 1 line for 1 guest in the Fee report
Currently, the fee report displays each custom fee as a separate row, while we add the cleaning fee as a column. As a result, the cleaning fee appears on every row, which shows the duplicated lines for each guest in the report.
1 vote -
Auto-Create Resolution Adjustment When Security Deposit Is Automatically Refunded
Currently, when a security deposit is automatically refunded in Hostfully, there is no corresponding Resolution Adjustment added to the booking’s Order Details. This creates a mismatch between the actual financial transaction (the refund) and what’s shown in the booking record.
As a result, we are forced to manually enter a Resolution Adjustment to reflect the refunded amount, just so that the Order Details balance correctly. We're already having to make this same adjustment in QuickBooks Online, so adding it again in Hostfully creates unnecessary double work for every booking with a deposit.
We’re requesting that Hostfully automatically generate a Resolution…
1 vote -
Improve not to require users to clear cache on mobile every time
We have to constantly clear cache on mobile app to have the data show up correctly. Please improve it to not require the users to clear cache every time.
1 vote -
No Way to Notify Guests Through Booking Channel When Deposit Is Returned
When the security deposit is automatically released, the guest only gets an email. There’s no way to notify them through the platform they booked on, like VRBO or Booking.com. That’s a big gap in communication.
We try to keep everything in one place so guests aren’t confused, and this forces us to rely on email when many guests don’t check it. We should be able to trigger a message through the booking channel when the deposit is returned, just like we can for check-in instructions or thank-you messages.
This really needs to be fixed.
1 vote -
Be able to modify the already assigned sub-report to an owner report
we really need to JUST Change the booking report selected for each owner report
1 vote -
Owner Adjustments - VAT
We need a way of being able to pull through an adjustment that either includes VAT or not. At the minute everything pulled through doesn't show whether VAT has been applied or not. I have managed a way of setting this up but it is by default applying VAT to every input - frustrating and a fundamental flaw.
1 vote -
Empty Night Analytics
It would be fantastic to have access to historical pricing data for the nights that went empty in our portfolio. Bonus: include pricing data for nights that were booked. Best would be to have a CSV download so we can do our own analysis outside of Hostfully. For booked nights, would be great to include the date the reservation was booked so we could see the impact pacing has on accepted price. The customer problem here: we don't have great visibility to pricing for nights in the past - if we priced too high, there's not a ton of data…
1 vote -
Pipeline filter by property tag
Apologies if this has already been asked, I couldnt find it.
Please can we add the filter option in pipeline "property tag". This is extremely helpful in the calendar view (so I can filter my properties by the location tag), and would be extremely helpful in the pipeline view so we can filter out properties by area managers.
At the moment the manager filter doesn't work (perhaps the way our set up is), but it doesn't filter correctly for us.
1 vote -
Add property name to pre-arrival form
Please add the property name to the pre-arrival form when completed. When I receive the form information by email I cannot see unless I click into the link what property it is for.
It would be extremely helpful as I am managing multiple properties with other managers to know who the form belongs to without having to open the link and then click through the tabs to check the property.
1 vote -
Allow property settings mobile edit
On mobile app, it doesn't appear you can alter the "only check in on" days like you can on desktop. It would be good to have this possibility like under the property page, main settings.
1 vote -
Ability for owners to edit booking, pricing and listing information
Allow increased owner access where they can edit reservations as well as editing pricing and listing information.
1 vote -
SMS - change sender number
When SMS is sent to guest, the sender number is Hostfully number. If there is any way Property Manager can change that to our phone number, it would be great
1 vote -
Booking Date Variable for Guest Receipts (TICO Compliance)
Hi UserVoice Support,
We are requesting the addition of a booking date variable in the system, specifically to insert the date of the first payment (i.e., the initial booking confirmation) into guest receipts and booking communications.
This date is not only important for guest records and travel insurance purposes but is also a requirement under the Travel Industry Council of Ontario (TICO) guidelines. TICO mandates that travel agencies provide accurate transaction documentation, including the date on which the booking or first payment was made.
Having this variable will allow us to automate compliance and maintain transparency with our guests while…
1 vote -
Notifications for updates from Booking.com
We don't get an email notification when booking.com sends us a message about our account. These are generally important messages that we need to be aware of or where we have raised an issue with them and they are responding. Unless we remember to keep logging into BDC and going to the BDC inbox for that specific property, we would never know we had the message.
1 vote -
Add minimum night stay override option to Promo codes
Currently, we are only allowed to offer percent discounts, or figure discounts to a promo code, but I would like to allow some of my VIP repeater guests the privilege of having a lower minimum night stay during peak periods, say, minimum 2 nights instead of my usual minimum 4.
1 vote -
YTD payout
Ability to display YTD payout as a column in the owner reports.
1 vote -
Do not change refresh token every time tokens are refreshed
Since working with APIs is unpredictable by nature, in this case, something went wrong and the credentials in our system were not updated as expected.
This is expected, as a lot of processes can go wrong, from network issues to database issues and more.
This is the reason I think that cases like the one we are discussing are expected and we will face them again in the future. It is not anyone's fault, it is the nature of the process.
Because of this, I think if the refresh token could always stay the same, we would easily update the…
1 vote -
Ability to push out parent listing without unlinking the subunits for booking.com
Ability to push out parent listing without unlinking the subunits for booking.com
1 vote -
Revise Manage local recommendations feature
Our website is populated via and API from this description. so losing this will mean that our website structure will get impacted
1 vote -
Add trigger condition for VRP payment method
The current booking setting is set to booking request, however, we're using VacationRentPayment (VRP) and by design they charge guests immediately when they place the requests.
We want to turn off triggers for only reservations that use VRP, so they don't get the check in informed, So that I can encourage them to cancel if it don't like the reservation.
We want to add a trigger condition to distinguish the payment method
1 vote
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