2015 results found
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Improve notes feature on reservations - Timestamps, saving notes to guest profile
At present, the reservation notes feature is extremely limited in Hostfully. Here are a couple of things that would greatly improve this feature from a UX standpoint.
Timestamping/logging notes - Currently notes are simply typed into an active text box in the reservation popup (under the "Internal Guest Notes Tab). These notes do not include a record who who made them or when, and are are easily changed/deleted, without any record of the change being made. It would be helpful to be able to type a note, then save it to the reservation, with a timestamp and record of who…
4 votes -
ability to put a time on when SMS messages can be sent/received
My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.
4 votes -
Fix email template that goes to Non-Guest, inbox@hostfully.com
All trigger messages that are sent to non-guest are sent from "inbox@hostfully.com" and the replyto is "inbox@hostfully.com" This violate our branding and looks wonky. When recipients reply, we never get the message. Not getting the replies has proven very destructive with our service providers/guest experience. Additionally, something about all the email addresses and servers seems to cause messages to not be delivered at all or be delivered to spam.
4 votes -
Move "Space" Section Higher in Hostfully Listing
Would it be possible to adjust the hierarchy of the "Space" Section in the Hostfully listing.
Currently this information is hidden below "Neighborhood" and "Interaction." It seems to me that it would make the most sense both organizationally and from a customer interaction perspective to have the "Space" section immediately following the long description.
4 votes -
Change the color of property tags.
For organizational purposes, it would be nice to manually select the color of property tags. At present different colors are assigned to new tags, seemingly at random.
With the ability to color coordinate tags, a manager could quickly see if a tag referred to a location, an amenity, rule, or some other category that they have set internally. This would greatly improve the efficacy of the tag feature.
4 votes -
Integrate with a phone system/lite-CRM like Aloware
Guesty has an integration with Aloware that seems like it would be really helpful. Guesty is only one of four integrations Aloware has, and since they've already integrated with one PMS, it would probably be relatively easy to integrate with another (i.e. Hostfully).
4 votes -
Include Current Stays in the Pipeline filter "Relevant/Arrival Date"
Include current Stays in the Pipeline filter "Relevant/Arrival Date".
Current Stays are Relevant and useful when looking at the upcoming stays list.
I have to Filter "Stays/Arrival Date" in order to see who is staying in which listing, and I would like to see this information all in one place under Relevant/Arrival Date.
4 votes -
Customize the lead capture form
When a lead is generated on our sites (due to no availability) they are currently not input into Hostfully, but instead just emailed. It would be helpful to have the option of having lead information stored in hostfully so that we don't have to manually add them if we find a date that works for them, Also a phone number is needed to be captured on the lead form too, as sometimes our emails to these leads go to spam and we need a way to follow up,
4 votes -
Integration with Hubspot
Integration with Hubspot CRM please.
4 votes -
Live links in templates
When creating a template that includes live links to the marketplace items (Early Check-In/Late Check-Out) the link seems to die once it hits Airbnb messenger. How do we ensure that the links will work as intended on all platforms? The links go directly to the item, such as early check-in, not just to the general marketplace page.
4 votes -
Hellosign - allow variables and editing
More control over how the contract gets set up.
Would like ability to determine the structure of the form:
-where the contract gets signed
-where the initials go
-insert variables to make the contract more detailedWhen contesting a chargeback with a guest, you should be able to show them a contract with terms, and demonstrate that you’re actually due those funds (better success if initials are next to crucial terms).
Initials next to "I read the cancellation policy section on chargebacks"
4 votes -
Billing process
When customers update billing information, it would be great if there is an amount that shows them how much they are going to be billed.
4 votes -
A platform view that shows properties in a grid, rather than a single column sidebar.
With dozens of properties, we'd like to have an ability to display all properties at once, or at least a larger (customizable) number with pagination.
4 votes -
4 votes
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Add "Short Description" as an available field in Custom Templates.
Add "Short Description" as an available field to be used in Custom Templates.
The only available property name in the Custom Templates field dropdown is the "Public Name" which is the listing description header. This is often too long or provides marketing language to attract prospects.
4 votes -
4 votes
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Improved reporting to share with Concierge Service
Jane from Papagayo Luxury rentals would like a way to share a calendar report with her Concierge staff. The report would include the following:
- Name of primary contact who is making reservation
- Availability and blocks on calendars for given properties
- Number of guests coming
- This report should not include any financial information4 votes -
Integration with Revolut Payment Links (Revolut Business)
I would like Hostfully to integrate with Revolut Business payment links.
Stripe and PayPal fees are significantly reducing margins, especially for high-volume property managers. With Revolut Business, we can receive up to 250 payments per month for around €10/month, which is far more cost-efficient.
This is especially important for selling add-ons, experiences, packages, and direct bookings. With Stripe fees, the profit on these services becomes very low and sometimes not worth the effort.
A Revolut integration would:
Reduce unnecessary transaction costs
Increase profitability
Encourage more upsells through Hostfully3 votes -
Be able to create a trigger only when a service is purchased by a guest
i just need to know when a service is purchased separate from a booking - the jobs trigger will make a job on every confirmed booking and make a job for my selected service
3 votes -
Ability to use job variables for SMS templates
It would be very helpful to have the ability to use job variables for SMS templates such us [$JOB_DATE$].
[$JOBSTARTTIME$]
[$JOBENDTIME$]3 votes
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