1668 results found
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Create a variable that is a link that would take you directly to the booking
I have a template to email myself info whenever a new booking comes in. It would be useful if there was a variable that was a link that would take me to this new guest/booking in my inbox.
2 votes -
system to grab automatically the language preferences from BDC for automate messages
Pm wants the system to automatically do this without going manually to change the language from the lead, just grab the preferences from BDC channel
2 votes -
Ability to Set Different Security Deposit Collection Methods per Channel
I would like to request the option to configure the deposit collection method per channel, so that I can collect it manually on Booking.com, but automatically on other platforms like VRBO or direct bookings through Hostfully.
2 votes -
Ability to Pre-Authorize Security Deposit for More Than 7 Days
Currently, we can only pre-authorize a guest's credit card for the security deposit for up to 7 days. We would like to request an option to extend this pre-authorization period—ideally up to 30 days.
1 vote -
Create a report with information in the property main settings
Could you please assist us in creating this report? The State of Rhode Island is requiring us to submit this information on a quarterly basis:
Registration Lic. Number
Municipality
URL link for listing
Number of nights occupied during the quarter
3 votes -
Allow triggers options to choose one specific booking by choosing the guest's name or [$LEAD_UID$]
For Example, Bob Smith is bringing 3 children and an infant. I would like to set a trigger to send him a message 4 days before he checks in to see if he needs a highchair.
This message is just for Bob, not everyone who books a particular house, or channel, etc.If there is a way to do this please provide instructions. According to Flash there is not a way to do this already.
Profile image for Flash the Sloth⚡
Flash the Sloth⚡
• AI AgentYou can't set a trigger for one specific booking, but you can create…
1 vote -
The submitted pre-arrival form (via Email and Pipeline Stay details) should be in the correct order (as in the form)
In PreArrival Form Settings: they seem in perfect order on the form. However, the completed form is mumbo-jumbo. The info on the form is in one order while while the resulting completion is out of order in both email and Stay details tab's lead modal. It's difficult to interpret
While the resulting completion is out of order as below
2 votes -
Make owner stays distinct from owner blocks to support reservation scheduled tasks (cleanings, communication)
Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.
88 votes -
Expose externalBookingId information if present for lead created via API
Currently, the lead modal only displays the externalBookingId for leads originating from Airbnb, Vrbo, or Booking.com. However, when leads are created via the API, whether through an Agency API key, channel integration, or website integration, and an externalBookingId is provided, this field does not appear in the lead modal.
Please expose the externalBookingId in the lead modal UI for all leads where this field is present, regardless of the source. This includes leads created via the API.
2 votesWe'll be looking into it - if we can reproduce, this is more a bug than a feature request.
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Add pre-booking message and sync it with Airbnb
We are currently unable to make changes to the "Pre-booking message" field for Airbnb instant bookings in Airbnb. So it's helpful if we can have this field in Hostfully and sync it with Airbnb.
2 votes -
Require Channel Partners to Get Approval Before Offering Extra Promotions
My suggestion for Hostfully would be to put a clause in your contract with channel partners saying they are not allowed to do offer promotions above and beyond without prior approval (an expectation that they can unless we opt out is not good enough).
2 votes -
Customizable date range for Analytics page
in the first version of the Analytics page, the date ranges are preset and cannot be customized for performance reasons. I want to be able to select a custom range.
53 votesCustom date ranges are planned for our next version of the Analytics page.
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Option to see which team member sent a inbox message
I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes
2 votes -
Triggers should fire in same order for last minute reservation
The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message
2 votes -
Import Airbnb messages for Special Offer
Import Airbnb messages for Special Offer
4 votes -
Fully support Airbnb photo tours with all room types
AIrbnb now has PHOTO TOUR.
In Hostfully it appears to map from "Where you will Sleep" in a photo.
Which is very confusing as it's no longer just where you will sleep. (hence why I wasn't using it).
It is now a way to setup the Photo Tour.
If you set it up directly on Airbnb, the next sync will override it and it will be undone.
Every ROOM must have a photo tagged to it before Airbnb will show the actual Photo Tour.
Can you update the description to show Photo Tour Mapping not where you will sleep and…37 votesThis is in progress currently and is on target to be released in the next month.
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More flexibility in defining Pre-Arrival Forms
Currently in Spain we are having to register every guest over a certain age. The pre arrival form is the only way we can capture this without spending a lot of manhours chasing guests for information.
What I propose is that each section of the form has the ability to add extra boxes of information.
We need the name, I.D. type, I.D. number, expiry date, home address and the list goes on for each guest. So when they select the number of guests, you get multiple input boxes. Currently we get basic information for multiple guests and we need more.…2 votes -
1 vote
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White label hostfully logo in SMS and whatsapp messaging
When we send text messages to potential clients with links to our listings, the Hostfully logo appears instead of our company’s logo.
It would be really helpful if we could update this so that the agency logo logo appears in these communications.
This would enhance branding and make presentations to clients more professional.
7 votes -
Notes in Inbox View
Best thing would be that when we add things to notes like: guest paid early check-in, i need that to show up on the inbox in the sections shown in the picture below for example. That way these notes will impact the conversation and will be seen everytime we speak with the guests instead of having to go into the reservation details and accessing that info.
2 votes
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