1620 results found
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Option for guests to select deposit OR non-refundable damage waiver
Allow us to give guests the option of selecting a deposit OR a more affordable non-refundable damage waiver.
4 votes -
Sort custom templates and triggers
The sort function for custom templates and triggers would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.
60 votes -
Managers need the ability to update Owner information.
Right now I was told if we want to update owner information I either have to have the owner do it themselves or I have to delete the owner and re-add them. We should be able to update this information as we see fit. Thanks!
56 votes -
View all guest information in a single page
I think it would be so awesome to have all the information regarding a guest available on a single printable page. The view order page is most helpful, but it could use a few additional pieces of information. It would better if it included the guests contact information as well as the day of the week for arrival and departure. Currently it shows the dates, but it would be so much easier for me if it showed the dates and days of the week. For example where it currently reads" From December, 19, 2020 to December 26, 2020 (7 nights),…
5 votes -
Make it to where logistic reports include last name on reservation
When I export a weekly report to cvs, it only includes the first name on the reservation even though the pipeline and calendar have the last name.
2 votes -
Add country of origin for guests in the financial reports
Some countries require this information reported monthly for statistic purposes, so it would save massive time if we could get it included as a field in the financial reports.
7 votes -
Ability to add recurring monthly expenses automatically to each month's Owner report
If owners can create recurring monthly/weekly expenses one time and those are added automatically to the monthly statement and reports for the owners (except when they are manually removed), it will cut down a lot of manual expense adding every month for owners and property managers.
10 votes -
Ability to add different types of blocks
As a PM, I want the ability to create different types of blocks for the following reasons:
Partners such as Key Data can recognize the different blocks and take them into account when analyzing data.
I can quickly look at the stacked calendar and understand why the calendar is blocked.
Right now, a PM can create a block and put notes in the block to describe the type of block it is. All blocks show on the calendar as grey. An owner can also create a block from the owner portal. That block shows as blue.
We should allow PMs…
13 votes -
Global Settings and listing groups for property
It would be great if we can group listings (not sub-listings) that will share the same property settings globally. Whenever I decide to make a change or requested to do so by the owner, I have to go to each property and make sure that I propagate those changes on all listings. A global setting page would make it easier to manage such changes. It would be great if we can pick the settings that will be globally set across a specific group. This tool would be also a great tool to manage pricing across similar listings.
4 votes -
Ability to have multiple sub-unit levels
Expand the Sub Unit system to allow more layers.
Ex. if you have a property with 4 apartments. each with room for 4 people. Inside the apartments you have 2 bedrooms in each. Each Bedroom can be rented as a single room with shared bathroom and kitchen and each apartment can be rented as a single apartment.This is not possible today as you have to choose if you would like to rent out the whole property with 4 apartments as sub units or you want to rent out the 4 apartments with the rooms as sub units.
The best…
23 votes -
Add "Short Description" as an available field in Custom Templates.
Add "Short Description" as an available field to be used in Custom Templates.
The only available property name in the Custom Templates field dropdown is the "Public Name" which is the listing description header. This is often too long or provides marketing language to attract prospects.
4 votes -
Integration with a virtual receptionists/booking agents
Receptionist service or integration with Virtual receptionists/booking agents
11 votes -
Customized Permissions for Team Members
Would be wonderful to be able to edit and customize access for team members, currently you can only set:
Manager - Full access
Booking agent - pipeline, calendar...
Property sales manager - property and owner creation
Associate - view mode onlyHaving customized access could give more control over who can access certain properties / features.
55 votes -
4 votes
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Add variable for last 4 digits of the guest phone number
Currently there is only one variable for guest's whole phone number.
Adding another one for last 4 digits of the phone number would be very useful in templates to automate sending automatic access codes to guests. Right now we are using smartbnb for that.17 votes -
Pipeline - Status selector for Payment Due and No Pre-Arrival Form
Have a status drop down choice added in the Pipeline to filter guest with payments due and guests that have not submitted their Pre-Arrival Form
34 votes -
Improved reporting to share with Concierge Service
Jane from Papagayo Luxury rentals would like a way to share a calendar report with her Concierge staff. The report would include the following:
- Name of primary contact who is making reservation
- Availability and blocks on calendars for given properties
- Number of guests coming
- This report should not include any financial information4 votes -
The ability to print the calendar from the Owner Portal
Our owners are requesting the ability to print the calendar from portal (when you hit print now, only the calendar is pulled without the bookings).
17 votes -
Guest intelligence report
profile guest information based on their country of residence, age. This allows PMCs to focus their marketing effort in particular markets
8 votes -
1 vote
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