1620 results found
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Keep responses to emails in the same thread.
When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.
18 votesCould you please provide more information, and maybe screenshots? We do not understand this request. In the Inbox, all the messages related to a particular booking/guest already appear in the same thread. Thank you.
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Receive notifications when an owner makes a change to their block
Be notified when an owner makes a change to their block? Like if they update the arrival or departure, or update notes
18 votes -
18 votes
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Filters on direct booking site
Filters on direct booking site: min room, min price, amenities, others
18 votes -
Badge Notifications on Mobile App's icon
Badge notifications on mobile app would be helpful
18 votes -
Archive or close a message on inbox to remove it from the list and keep things organized
We'd love to archive a message on inbox. For now, it's not possible.
18 votes -
Complex trigger for certain # of hrs after confirmed booking.
It would be great for there to be a complex trigger option after booking confirmation. If we could choose to have a message sent a certain number of hours after book, this would allows us to send a personal message prior to the automated messages starting. I know there are other work arounds but simply having the trigger option would make this simpler
18 votes -
Adding a complex condition to the triggers for last minute bookings. So, Booking confirmed-> when booking starts within _____ days/hours.
For last minute bookings, we send out additional documentation to verify the guest. I would like to have this sent automatically upon booking by adding complex trigger to say Booking confirmed-> when booking starts within _____ days/hours.
18 votes -
Have the ability to make the logo bigger on the direct booking website.
As the logo is so small, if there's text in the logo, the text is often almost impossible to see. Also, it may help if there were a separate logo field to upload the logo image for the direct booking site on the direct booking website tab, instead of pulling it from the agency settings. That way, we could select a logo maybe without text .
17 votes -
Alerts for channel sync error
I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.
17 votes -
Set check-in/out restrictions on specific dates for multiple properties at once
We want to prevent check in/out on 12/25/23 and 1/1/24 for all properties. At the moment, we have to open each property > Pricing tab to do this.
17 votes -
Add a field "How did you find out about us"
Just wondering if I can add a button to the booking info area that asked them where they found out about us? Google, press, social media etc. I need to know what marketing is working and what isn't - Yes of course. So on the box on the right where you book your stay and it asks for your info. Could I add a line that asks where they found us?
The drop down has Google? word of mouth? press article? Instagram?
17 votes -
Variables for Rental Agreement
Use variables to auto-populate the rental conditions with the booking details such as booking ID, Channel, Rental Amount and Dates of stay
17 votes -
Apply discount code to multiple properties
At the moment, I can only either apply the same discount code to one property or all. It's not possible to apply the same code to selected properties.
17 votes -
Add Pre Arrival Form information to the Guest Database / Guest Information Page
Currently, the Guest Database/ Guest Information page is not particularly useful, but some small improvements could make it an extremely valuable asset.
One of those changes would be to automatically add information entered in the pre arrival forms to the guests info page, and/or linking the completed pre arrival forms to the page.
This would allow us to better monitor our guests, and anticipate their needs.
17 votes -
Change Airbnb listing location from General to Specific directly from PMP
As a PM, I need to disconnect the property from Hostfully to change the Airbnb listing’s address as Specific or General. The option to change it is in Airbnb is greyed out when connected to a property management software. We should be able to choose this in Hostfully.
17 votes -
Triggers should automatically recognize the channel to send direct message or email
Currently you cannot send Airbnb messages via the Send Check-in Instructions, or Send Pre-Arrival Form; you will need to do it from the Inbox 2.0. In addition for Triggers you have to setup two triggers for every event you need. One trigger for Airbnb and one Trigger for all other channels. Ideally it would automatically recognize the channel as Airbnb and send an Airbnb Message or an email absed on the channel. This would cut triggers down by half and make it a bit simpler to manage.
17 votes -
View Property Name In Scheduled Messages and Message Log Tabs
Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.
17 votes -
trigger new job from existing reservation changes
trigger reservation change of dates> , trigger a new job created for new dates? rather than adding the new job manually .
17 votes -
Add variable for last 4 digits of the guest phone number
Currently there is only one variable for guest's whole phone number.
Adding another one for last 4 digits of the phone number would be very useful in templates to automate sending automatic access codes to guests. Right now we are using smartbnb for that.17 votes
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