2109 results found
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Add Pets as a Complex Condition in Messaging Triggers
You are currently able to log the number of pets and infants on a property in the reservation process.
It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.
18 votesWe're reviewing this, but please be aware that the system provides a great way to handle reservations with pets. Please see documentation at https://help.hostfully.com/en/articles/6812445-how-to-create-an-optional-pet-fee
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Triggers should automatically recognize the channel to send direct message or email
Currently you cannot send Airbnb messages via the Send Check-in Instructions, or Send Pre-Arrival Form; you will need to do it from the Inbox 2.0. In addition for Triggers you have to setup two triggers for every event you need. One trigger for Airbnb and one Trigger for all other channels. Ideally it would automatically recognize the channel as Airbnb and send an Airbnb Message or an email absed on the channel. This would cut triggers down by half and make it a bit simpler to manage.
18 votes -
Clickable Links in Automated Trigger Messages
At the moment, when a trigger is set up to automatically send a message to guests, the links in that message are not clickable. However, if I manually send the same message through the inbox or pipeline, the links are clickable. This completely defeats the purpose of setting up automated triggers in the first place.
17 votes -
The ability to view Airbnb guest profile info on inquiries
The most important thing is to be able to see the profiles of those who search for us on Airbnb. We want to see their reviews and know that they are suitable profiles to rent our properties.
17 votes -
We need the ability to filter more than one property on the analytics page
Currently on the analytics page, we can see an overview of all properties or just one property. Sometimes it is helpful to pull out one or two....or, conversely, look at all but one or two....would be nice to be able to choose multiple properties on this page. Also, need to be able to type in dates as well.
17 votes -
Secondary Email Should Receive Guest Communication
The customer suggested that the secondary email in a lead form should also receive the same communications as the primary.
I've also had suggestions that emails from the Pre-arrival form should also receive the same emails as a primary guest.
17 votes -
Change Airbnb listing location from General to Specific directly from PMP
As a PM, I need to disconnect the property from Hostfully to change the Airbnb listing’s address as Specific or General. The option to change it is in Airbnb is greyed out when connected to a property management software. We should be able to choose this in Hostfully.
17 votes -
View Property Name In Scheduled Messages and Message Log Tabs
Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.
17 votes -
trigger new job from existing reservation changes
trigger reservation change of dates> , trigger a new job created for new dates? rather than adding the new job manually .
17 votes -
The ability to print the calendar from the Owner Portal
Our owners are requesting the ability to print the calendar from portal (when you hit print now, only the calendar is pulled without the bookings).
17 votes -
Customise templates & triggers per season
The ability to set different email templates to be triggered depending on what season has been booked. For example, we operate in winter and summer and our offering, property and guests are quite different, so being able to customise the booking emails per season is essential.
16 votes -
16 votes
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Ability to upload documents to Owner portal
I am looking for a way to upload documents to the owners portal. Documents that don't exist in Hostfully already. Each year we do a survey of the properties and give recommendations of things the owners improve, so that is an example of something we would like the ability to be able to drop in the owner portal.
16 votes -
Show reason for block on calendar rather than having to click into block to find out.
Visualise in calendar what block is for rather than having to click into it.
16 votes -
SMS or WhatsApp messages should show line breaks
the SMS templates should present with line breaks
16 votesWe will fix this. Now, please note that, while most modern devices and SMS apps will display line breaks as intended, older devices or certain carrier systems may ignore line breaks and display the message as a single block of text.
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Ability to create gift cards
We would like to have the ability to be able to actually create gift cards so that someone could book online with the gift card versus discount code and be taxed properly without me having to manually enter it? For example, the gift card would be taxed on rent amount since the discount is taxed on rent-discount ((a line item will be added with a negative amount after the guest books the dates/in a manual booking and the Tax on Rent would be applied on the Rent only))
If a gift card is written as a coupon code for a…16 votes -
Ability to download the conversation on Inbox
At the moment, it's not possible to download the conversation on Inbox.
We'd love to have this option to download conversation and resertvation details incase of dispute, this would be very helpful specially for direct booknig since we use hostfully as our messaging platform for direct booking
16 votes -
Booking updated template to indicate exactly what was changed
At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.
We want the system to have ability to tell in the message what actually changed.
16 votes -
Pre-Arrival form at property level
I'm working on the pre-arrival form. Some custom fields apply to one property but not the other. The problem is I don't have the ability to customize the pre-arrival form between properties. For example - for one property I need to know certain things. I don't need any of these questions for the other property and would prefer to send them a pre-arrival form with less customization.
16 votes -
Customize the availability on different channels
As a PM, I would like to be able to block dates on all the OTAs except the direct booking site.
The ability to customize the availability on different channels should be possible.
16 votesThis is a feature we have been planning to support for a while. We'll keep you posted as the analysis for it moves along.
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