1620 results found
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Keep booking data of deleted properties
When a property is deleted (because we no longer manage it), all the data and related bookings are deleted too. Consequently, when we generate reports of previous years, the figues are wrong because the bookings data of the deleted properties are not included.
This makes the reports and analytics tool unreliable.14 votes -
Able to close hold expired leads
Feature to close Airbnb hold expired lead so it won't appear in Pipeline with Relevant status as I see it a bit messy and does not make sense. As Relevant status should be for ongoing lead (on hold, quote sent) or confirmed bookings for us to work on.
14 votes -
Improve booking updated trigger condition
While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.
14 votes -
Support cancellation policy at property level for Booking.com.
The issue is new property on Booking.com requires no prepayment and full refund policy until they clarify the listing so changing it from Channel level will affect all other listings. Really inconvenient.
14 votes -
More user-friendly error messages for channel sync issues
At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.
14 votes -
Secondary Email Should Receive Guest Communication
The customer suggested that the secondary email in a lead form should also receive the same communications as the primary.
I've also had suggestions that emails from the Pre-arrival form should also receive the same emails as a primary guest.
14 votes -
Hide notes from Airbnb calendar after a reservation/block has been cancelled/removed
As a PM, I would like the note that contains the Hostfully UID to be removed from the Airbnb calendar when the reservation/block is cancelled or removed so that the calendar on Airbnb is clear.
From the attached screenshot, the open date has the note Block uid=…., which is confusing. It makes me think that the date is not available while it is.
14 votes -
Reservation Updates DATA
It would be great to have "Activity" or "History" data on individual reservations to see when a reservation was updated & who updated it.
(i.e. a guest requests to extend their reservation for 2 weeks. We go into Hostfully & change the check out date.)
Currently, there is no history or activity showing when changes were made to that reservation. With multiple people working in reservations, it would be great to have that data for our billing department to follow up and ensure the billing is updated, etc.
14 votes -
Multiple rentals in one transaction
A guest should be able to select multiple properties/ room and pay for them all in one transaction instead of having to have multiple transactions for each one
14 votes -
Archive Photos without deleting them
I would love the option to archive photos without permanently deleting them, with the ability to unarchive them and make them live again. This feature would retain the captions and be especially helpful for managing seasonal photos.
13 votes -
13 votes
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Customize timeframe on Analytics tab
Would like to have an option to custom time range / adjust dates from the Analytics tab that would help to have more views of a report to deep dive data
13 votes -
Support seasonal cancellation policies
VRBO has a new feature where you can have different cancellation policies for different times of the year. How to a use this feature with Hostfully. VRBO won't let me edit the cancellation policy. It would be great to have ability to create cancellation policies for different period.
13 votes -
13 votes
You will soon be able to register multiple Booking.com LEIDs and thus connect to different Booking.com accounts.
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Ability to rename Government ID field for Pre-arrival form
Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.
13 votes -
Description field only for Airbnb
I would like to have a description field only for Airbnb to have the 500 characters limit there and maintain the description field for the rest of the channels so it doesn't affect the description
13 votes -
Rearrange or edit Rules in Fees and Policies tab in a property
I have a lot of Rules I add one at a time in the Rules section (bottom) of the Fees & Policies on each property.
Sometimes I want to change the order they show up or just edit one...
There is no way to do this.
I have to delete them all and add them all back.
Feature request is:
1) Edit existing Rules
2) Rearrange the order or Rules13 votes -
Require government ID for all guests in a booking party.
Create a way for all guests in the part to upload a picture of their ID. Some places require this. It would be great if the pre-arrival form could have that option to upload each guest ID.
13 votes -
Add more information in the confirmation email of service purchases
As a PM, I want the confirmation email of service purchases (both via Guidebook Marketplace & direct booking flow) to have more information such as the property's name so that I will easily know where they are booked if guests used a different credit card/name.
13 votes -
Direct Book- Customizable Reservation Requirements
Currently, the only required information the guest needs to input when instantly booking via Hostfully is their name, email and dates. We need to collect mobile phone numbers, whether or not they're bringing a pet and would like to require a message from them about their stay.
For instant booking on Airbnb, you can require the guest to answer your customized questions at booking. It would remove so much back and forth for me if I could customize what we capture from the guest at the time of booking.13 votesRegarding customizing the booking flow for pets, the system provides a very elegant and customizable solution, which is described in this article: https://help.hostfully.com/en/articles/6895588-handling-pet-fee-in-the-hostfully-booking-flow
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