2263 results found
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Booking updated template to indicate exactly what was changed
At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.
We want the system to have ability to tell in the message what actually changed.
16 votes -
Pre-Arrival form at property level
I'm working on the pre-arrival form. Some custom fields apply to one property but not the other. The problem is I don't have the ability to customize the pre-arrival form between properties. For example - for one property I need to know certain things. I don't need any of these questions for the other property and would prefer to send them a pre-arrival form with less customization.
16 votes -
Reservation Updates DATA
It would be great to have "Activity" or "History" data on individual reservations to see when a reservation was updated & who updated it.
(i.e. a guest requests to extend their reservation for 2 weeks. We go into Hostfully & change the check out date.)
Currently, there is no history or activity showing when changes were made to that reservation. With multiple people working in reservations, it would be great to have that data for our billing department to follow up and ensure the billing is updated, etc.
16 votes -
Create extra condition in TRIGGER so you can tell system NOT to send IF something has already been received.
In extra conditions when creating trigger you should be able to tell the system to NOT send trigger IF for example rental agreement has already been signed. NOT send trigger IF for example pre-arrival has already been filled out.
It makes no sense and it quite annoying for guests to continue to get requests for something that they have already completed, but in order to automate the only way to ensure these important forms are completed is to keep sending reminders regardless if they have already completed the request.
16 votes -
Ability to add different types of blocks
As a PM, I want the ability to create different types of blocks for the following reasons:
Partners such as Key Data can recognize the different blocks and take them into account when analyzing data.
I can quickly look at the stacked calendar and understand why the calendar is blocked.
Right now, a PM can create a block and put notes in the block to describe the type of block it is. All blocks show on the calendar as grey. An owner can also create a block from the owner portal. That block shows as blue.
We should allow PMs…
16 votes -
Integrate with Rental Listing Sites (Mid Term Rentals)
For mid-term rentals: integrate with rental listing sites like ZILLOW and AVAIL.
Pretty much just for the availability! It is annoying to have to "confirm availability" for both Zillow and Avail AND update the availability separate from Hostfully.
15 votes -
create the same trigger as send channel message and email message at once.
Have the option to create the same trigger as send channel message and email message at once.
15 votes -
Allow discount code to be used only once per user.
I mean the code can be used for many bookings during the time periods as long as the booking is valid. But each user/email, when making a reservation, can only use that code once.
15 votes -
Support Booking.com Damage program so BDC will collect SD via PBB
At the moment, when we select the "Damage policy options" on Booking.com Extranet, upon next sync, the system was changed and it couldn't have BDC collect SD via PBB.
I want the option "I want to set up a damage programme that Booking.com will facilitate for me" on "Damage policy options" sticks.
15 votes -
Ability to create a custom formula to reflect the owner payout on owner portal
Formula could be:
Owner Payout = Gross Nightly Rate Revenue - PM Commission % - Service Fee
(base on channels)or
if airbnb, owner payout = rent * (1-commission%)- airbnb host service fee
if VRBO, owner payout = rent * (1-commission%)*(1-15%)etc...
15 votes -
More user-friendly error messages for channel sync issues
At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.
15 votes -
Filter leads response by source / status / creation date
We are using leads to generate statistics & charts. We only need leads generated through ORBIRENTALWIDGET and ORBIRENTALFORM source.
Without requested filters, we are going through each of the leads, and using the targeted sources. Here, we are spending our api request quota.
It would be great if you could consider following changes in future updates.
1. Filter leads by sources.
2. Filter leads by statuses.
3. Filter leads by date created before / after.
4. Allowing lead sorting by creation date.15 votes -
Support for ACH payments
Add Stripe ACH payments as an option for payout
15 votes -
Update Vrbo amenties to include their entire checklist
I had a great conversation with Vrbo yesterday and it came to our notice that Hostfully is not current on Vrbo's amenties.
Many of the basic amenties, such as toilet paper, blender, dishwasher, etc, etc, are not checked off. When I checked under the Property Amenties tab, those only have Airbnb's icon next to them.
How quickly can Hostfully resolve this issue as guest will not want to book if they think basics are not supplied.Also, Vrbo has Bathroom specifics (does the bathroom have a tub, shower only, etc) but I cannot see this in Hostfully's Property's. All I…
15 votes -
Add language selection for a template in Inbox
In the system/custom templates, there's the option to add another language. However, when I want to manually send the templates to Guests in Inbox, it defaults to English. There should be the option to choose the language version in the Inbox.
15 votes -
Add "Properties" button to the main menu buttons, it is being used constantly and should have direct access rather through drop down menu
Add the "Properties" button to the main menu buttons, it is being used constantly and should have direct access rather than through a drop-down menu, ideally to have a drop-down menu where you can just pick your property instead of scrolling them down.
Direct access to make changes in properties through the calendar view15 votes -
Direct Book- Customizable Reservation Requirements
Currently, the only required information the guest needs to input when instantly booking via Hostfully is their name, email and dates. We need to collect mobile phone numbers, whether or not they're bringing a pet and would like to require a message from them about their stay.
For instant booking on Airbnb, you can require the guest to answer your customized questions at booking. It would remove so much back and forth for me if I could customize what we capture from the guest at the time of booking.15 votesRegarding customizing the booking flow for pets, the system provides a very elegant and customizable solution, which is described in this article: https://help.hostfully.com/en/articles/6895588-handling-pet-fee-in-the-hostfully-booking-flow
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Multiple rentals in one transaction
A guest should be able to select multiple properties/ room and pay for them all in one transaction instead of having to have multiple transactions for each one
15 votes -
Feature Request: “Stay X Nights, Get Y Night Free” Promotion Type
Problem
Currently, Hostfully promo codes only support:
• Percentage discounts, or
• Fixed dollar amount discountsMany property managers want to run length-of-stay promotions such as:
• “Stay 3 nights, get the 4th night free”
• “Stay 7 nights, get 1 night free”These promotions are extremely common in the short-term rental industry and are difficult (or impossible) to replicate accurately using percentage or fixed-amount discounts—especially when nightly rates vary.
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Proposed Solution
Add a new promo code or pricing rule type:
“Stay X Nights, Get Y Night(s) Free”
This promotion would:
• Automatically apply once the minimum number of…14 votes -
White label hostfully logo in SMS and whatsapp messaging
When we send text messages to potential clients with links to our listings, the Hostfully logo appears instead of our company’s logo.
It would be really helpful if we could update this so that the agency logo logo appears in these communications.
This would enhance branding and make presentations to clients more professional.
14 votes
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