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  1. When clicking on the plus sign to add a new reservation, a calendar pulls up and all of the dates are black so you don't know which dates are already taken by an existing reservation. Please grey out dates that already have an existing reservation so a new reservation isn't erroneously added.

    1 vote

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  2. We love the new Calendar.

    We find it difficult to know if all reservations are paid up. We would love to see:

    1. One the stacked calendar to display something to show if the booking is not paid in full.
    2. When hovering mouse over a reservation can the flyout show the Balance Outstanding and or the Paid amount.
    3. It would be great to have a report to filter reservations that have a non-zero balance outstanding. We spoke to the Help Desk folks and they say they cant have a condition on a derived field.

    Thank you

    6 votes

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    under review  ·  1 comment  ·  Calendar  ·  Admin →
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  3. As a PM, I would like to be able to modify archived reservations and charge guests after they check out. Currently this is only available for direct bookings.

    3 votes

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  4. The way it works for us, is that we have an extra bed for a 3rd guest, with an additional set of sheets and towels. Nothing else changes. So if they stay for a few day with 3 guests instead of 2, I do not need to charge for an extra every night, but just an additional cleaning/laundry fee.
    If there would be a way to setup a fee so that it is triggered by number of guests, your fee would work. But currently it seems to be only for nightly on the main page.

    2 votes

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  5. I would like to have pricing rules settings displayed on the top of the page, instead the bottom at the moment.

    It's not visible until I scroll-down

    1 vote

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  6. Airbnb has a new Virtual Tour option where pictures are assigned to rooms and then a sort of virtual tour is available for guests. Hostfully doesn't support this function at this time. Unfortunately, one of their new very popular filters is properties with a virtual tour. This means that we are not showing up on this filter.

    7 votes

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    0 comments  ·  API  ·  Admin →
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    Hello Heather,


    It does not look like Airbnb supports this feature at the moment. Here's an extract from an article on their site: 


    "Airbnb currently doesn’t support embedding virtual tours into your listing. You’ll have to upload your virtual tour elsewhere and direct your visitors there. You can add a URL of that site in the description, which travelers can copy and paste into their browser, or a QR Code in the image gallery that they can scan."


    Do you have more information, or do you have an article or screenshot that details this feature? Please let us know.

  7. I would like to know what $ comes in prior to the reservation that I am holding per property
    by adding the variable to pull the 1st transaction on the view order page.

    1 vote

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  8. when Service Providers accept and mark the job complete, the system sends me a notification email.
    I want to have the option to turn this notification off.

    1 vote

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  9. We do a lot of quotes from direct bookings. It would be great to set a trigger that activates after a quote is sent. This way we can use it to automatically send a follow-up message to a quote.

    Additionally if a lead is closed (or automatic lead close time option is added!) it would be great to send a final message by a trigger that is based on a closed lead!

    4 votes

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  10. On my direct marketing I want to include a promo code but I don't want to allow certain dates to be booked with this code i.e. peak times.

    It would be great if I could select one or more date groups to exclude.

    6 votes

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    received  ·  2 comments  ·  Other  ·  Admin →
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  11. An auto message for after hours to respond to guests. Basically letting guests know that I will respond to their message the following day.

    2 votes

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  12. Being able to drag and drop bookings from one apartment to another in the calendar is a great addition

    2 votes

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  13. Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?

    57 votes

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  14. 1 vote

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    0 comments  ·  Channels  ·  Admin →
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  15. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. I would like to collect full-payment via Stripe for bookings out of main season, but keep 30 % initial payment and 70% second payment generally.

    1 vote

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  17. 2 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  18. When the guest chooses a date range not match the minimum stay. I want that if the text which potential clients see when there is no availability (for example bc of a minimum stay requirement) can be manipulated. We want to be able to change that text so guests may change their dates or minimum nights.

    2 votes

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  19. It would certainly be a handy feature if you could re-add scheduled emails. For example for us, I believe a reason one of the team may have deleted them previously is we were mid-transition into using Hostfully and we didn't want messages going out twice. I'm sure it would useful as well as circumstances can change in which information a guest needs and so it would be helpful to be able to re-add auto messages/emails.

    2 votes

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  20. Because we are a hotel with multiple cleaners, we are unable to utilize the turnover function you created. Instead, we have made our cleaners associates so they can view the calendar. I noticed in my dashboard (as manager) I can see a summary of notifications which show which properties have a check out and check in for the day. This is unfortunately not visible to agents... but we would really like for it to be. This would allow our cleaners and maintenance personnel to see exactly what rooms are turning over that day so they can get to work without…

    1 vote

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    received  ·  0 comments  ·  Other  ·  Admin →
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