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1771 results found

  1. In PMP, there are two types of discounts: length of stay and discount code, and neither can be retrieved via GET order request.

    Because the length of stay reduction is applied straight to the rent, there is no information about the reduced amount in the order. The discount code contains a separate line item, but there is no information about the discount in the GET order; all we see is a gap between the baseAmount and subTotal; there is no apparent indication that a discount has been applied.

    It would be helpful to have separate line items for discounts in…

    1 vote

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    received  ·  0 comments  ·  API  ·  Admin →
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  2. As a PM, I need to disconnect the property from Hostfully to change the Airbnb listing’s address as Specific or General. The option to change it is in Airbnb is greyed out when connected to a property management software. We should be able to choose this in Hostfully.

    17 votes

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  3. Airbnb inquiries remain in the pipeline and can not be deleted. I would like the ability to delete them as they clutter the inbox. It skews agency stats/metrics

    4 votes

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  4. In the system/custom templates, there's the option to add another language. However, when I want to manually send the templates to Guests in Inbox, it defaults to English. There should be the option to choose the language version in the Inbox.

    14 votes

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    2 comments  ·  Inbox  ·  Admin →
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  5. The product release notes are already published on Hostfully's website, so it seems like it should be easy to set up a subscription button that pushes update notifications out as soon as they're posted.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. Adding a notes section for reservations in the Owner Portal so owner's can see in real time notes from PM whether it's changed 5 minutes before the reservation or 1 day before, etc.

    4 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  7. It would be so helpful if we could create a new color code for the calendar so we can know when we transfer somebody over that block has a specific color so we know that it’s not a block that is a transfer from another property

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  8. it'd a crutial feature for us. To export the transactions to an accounting software, I need to be able to build enhanced report templates that contain a column with the real transaction date for all types of payment methods. The fact that we cannot specify the exact date of a payment that has arrived on our bank account by other means than credit card is really problematic.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  9. I would like to adjust those following:

    On the page where guest enters their credit card information, it says at the bottom: "To cancel your reservation please email {email} or call {phone number}. Can we please remove this? Don't think it's necessary to talk about cancellations before they even book.

    1. On the page where guest enters their credit card information, the CTA is "place your order". Can we please change this copy to reflect STR e-commerce best practices? "Place your order" is more appropriate when the customer is buying a physical product to be sent to their home...doesn't fit for…
    2 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  10. An auto message for after hours to respond to guests. Basically letting guests know that I will respond to their message the following day.

    3 votes

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  11. I want Hostfully to integrate with Site Minder channel manager.

    1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  12. Can we get a Wynd Noise monitoring integration?

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  13. It would be awesome to have that feature rather than creating a report for each property one by one. We have over 100 properties and it's very time-consuming.

    1 vote

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  14. 2 votes

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  15. At the moment, Hostfully has not been integrated with QuickBook Desktop yet.

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  16. For now, we're advised by Cedric that the Security deposit is not included in the total amount on the order page but when guests click Book now button > lead to process the payment > they will need to pay the correct amount with SD included. The reason why we don't include the SD is to avoid having a large total, but guests still need to pay for it.

    That is not an acceptable reason as it's still misleading to the guests. Why include the SD in the breakdown if you're not going to include it in the total. We…

    2 votes

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  17. PMs would like the ability to access to the inbox/message history between them and the guest directly from the reservation.

    5 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  18. It would be great to offer extended stay discounts that are seasonal so we may use them for the low season. We have interest from guest originating in cold climates to come stay at our property in Florida during the winter months. Currently hostfully allows extended stay discounts but I can not apply that to certain times of year - currently only appears to be on an annual basis. I just had a guest book our property using the extended stay discount during peak season which resulted in a 13,000.00 discount.

    6 votes

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  19. If I try to delete the security deposit. When I click on "update property" the security deposit is "filled" again. when I delete the security deposit and left it blank, it returns to the last amount after update it.
    So, when I put "0" (zero) it changed. I believe that the system should understand when it is blank, it is zero.

    If it is blank, it is zero or "not applied" for the property. It is not necessary an additional step to set the option to zero. If we left blank, system should understand that I don't want this option…

    1 vote

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  20. I can edit the Taxes field, but I can't edit the "Cleaning fee taxes" field. It would be useful to have cleaning fee taxes editable for custom quote too, like taxes field

    3 votes

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