1710 results found
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Collect phone number with country code from Booking Widget
It would be nice to be able to collect the data that goes into the Booking Widget tab, especially the cell phone number is important as this is the number that we'll be able to reach the guest.
Regarding the phone number, it's really important to choose a country code. As you now allow PM to collect which country the customer comes from, we can't contact the customer if they forget to type in the country code.
2 votes -
2 votes
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Use previous method of communication to reply
Allow the "send" button to automatically reply to be sent in the latest form of communication if you are manually messaging. Too often, I will respond to a text via email or vise versa because I simply sent "send", instead of changing the method of communication.
1 vote -
Massively bulk changes from the pricing tab and discounts when PMs has more than 100 properties
bulk edit - pricing tab
2 votes -
Include System Templates in Scheduled Messages
It would be helpful to include the System Templates in the Scheduled Messages page so those can be deleted by guest as needed.
There may be situations where we do not want system templates to go out to a specific guest, so that functionality would be useful.1 vote -
Choosing country code when booking should be mandatory
We have customers from all over Europe. When they book many forget to type in country code. That's not practical. Thats why choosing country code when booking should be mandatory. Thank you for a great service.
2 votes -
Extra service showing on Payment checkout flow
From payment checkout flow, the "extra service" always shows as 1 instead of 0, for example Pet fee. That makes some of our guest confused as they don't have pets with them so it would make sense if the number starts from 0.
3 votes -
Add lead information when using create job button in editing lead on calendar.
Current behavior,
- Go to the calendar
- Click on 1 specific lead > click on button Create job of this lead > the window create a job manually will pop up
- However, the job created related to dates and properties, no lead information included so it does not show lead check out date.=> We want when creating the job manually associate with 1 lead via calendar, it should be included
1. lead check-in date
2. lead check-out date
3. number of guests3 votes -
1 vote
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Allow for VRBO payments or show VRBO in the payment link for second payment
A guest booked through VRBO and want to pay through VRBO but I cannot send them a link through VRBO because it says everything is now through our property management. They do not trust the link because it says hostfully instead of vrbo.
It would be good to have the option to process the second payment thorugh VRBO like how the guest sees it for the first one.2 votesWe will soon provide support for Vrbo Payments.
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Analytics page new Filter for Date Types
A new filter option accounts for all the dates within the time range regardless of check-in, check-out, reservation, and lead creation
1 vote -
Allow search by phone number
It would be awesome to type a phone number into the "Search" bar and have it pull up the corresponding reservation, if it is in the system. We will have guests contact us by phone and it can be surprisingly challenging to figure out who they are/where they are staying.
1 vote -
"variable" for the next check-in date
Hello, is there a "variable" for the next check-in date? I am looking to put this in a message for my inspector/handyman, in stating the checkout of the current stay and including when the next check-in is, in case there is something to be fixed, he knows how much time he has to fix it.
3 votes -
Ordered Triggers for Last-Minute Bookings with Same Day Checkin
Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:
1/ An instant trigger for the event of NEW_BOOKING,
2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.
However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.
…
14 votes -
Have the ability to send a notification that check-in instructions was not sent.
It would be really helpful to be receive a notification that the check-in instructions were not sent to a guest. This may be a little tricky because sometimes the check-in instructions includes extra conditions like, the pre-arrival form is completed, the rental agreement is signed, etc. So if a guest does not do those things, the message will never be scheduled, and hence, this is not a case of a failed trigger because the trigger is preventing the message from going out. Rather, it would be great to have a condition, somehow, that can be set so that the guest…
2 votes -
Add a condition to the triggers that the Pre-Arrival form is not completed.
It would be really helpful to have a condition that is: Pre-Arrival Form is Not Completed. This way, we could set up a template and trigger to remind guests to fill out the pre-arrival form.
5 votes -
Create Trigger condition to distinguish guest ages
Set a trigger for when guests are booking with children on the reservation for additional info to be sent to them.
1 vote -
Add Google Analytics tracker to payment confirmation page
We set up this event in Google Analytics as instructed, but it has not tracked any conversions. So I think we're still stuck. Is there anything else we can do?
3 votes -
Identifying Vrbo Online and Offline Bookings in PMP Lead Modal or Calendar
I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.
Current Situation:
Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.
Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.
Feature Request:
As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in…
23 votes -
Time-based conditions for trigger "Booking inquiry"
We have customers that send inquiries and then don't come back to book. I'd like to send an automated email to follow up with them. This email should go out to customers that sent an inquiry but did not book. It should go out 3 days after their inquiry was made. So, if a customer made an inquiry and was sent a quote but 3 days later he still did not book, the email should be sent to that customer automatically (unless the lead was closed).
3 votes
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