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1669 results found

  1. Simply to have a trigger for a failed payment due to insufficient funds that would send a message for the guest to know their payment didn’t go through with a new secure payment link and possibly a reminder that their reservation will only be held for a period of time (maybe a week depending on how far out the booking is) unless payment is successfully processed.

    I may just create my own template to use manually.

    3 votes

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  2. Hostfully widget is a custom integration, this is why property manager cannot enroll in Chargeback Protection. Per this article "Stripe Checkout"  is a must

    Stripe's Checkout information
    https://stripe.com/docs/payments/checkout

    How to enroll in chargeback protection
    https://support.stripe.com/questions/qualifying-payments-for-chargeback-protection

    8 votes

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    received  ·  2 comments  ·  Integrations  ·  Admin →
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  3. In PMP, there are two types of discounts: length of stay and discount code, and neither can be retrieved via GET order request.

    Because the length of stay reduction is applied straight to the rent, there is no information about the reduced amount in the order. The discount code contains a separate line item, but there is no information about the discount in the GET order; all we see is a gap between the baseAmount and subTotal; there is no apparent indication that a discount has been applied.

    It would be helpful to have separate line items for discounts in…

    2 votes

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    0 comments  ·  API  ·  Admin →
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    We partially support discount line items for v3.x, still need to have the other discounts exposed, like length of stay


    https://dev.hostfully.com/reference/getall_9

  4. I only want some properties to show up on the widget on my website, is this possible? To only select which I want to show up?

    5 votes

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  5. Have the option to mark as unread the messages int he inbox.

    62 votes

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    planned  ·  8 comments  ·  Inbox  ·  Admin →
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  6. At the moment, the system only allows capital letter if it's the first letter of the guest's name, I want to capitalize the letter in the middle of the names (for example: McKeown).

    2 votes

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  7. I would like to include an analytics dashboard in the owner portal so owners can have a clear view of their analytics.

    23 votes

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    received  ·  3 comments  ·  Owner Portal  ·  Admin →
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  8. I want to have the trigger condition to send the message out only if the rental agreement has not been signed.

    For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages

    25 votes

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  9. It's really helpful if the items in the Report / Filter can be sorted in Alphabetical order. Imagine we have a lot of Owners and properies and it takes time to find them in that list while Ctrl+F / Cmd+F seems to not be working on this.

    5 votes

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  10. The product release notes are already published on Hostfully's website, so it seems like it should be easy to set up a subscription button that pushes update notifications out as soon as they're posted.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. It would be helpful if the email that we get when a property has been put on hold by a guest would include the dates concerned, not just the property name. Now it looks like this:

    Hold requested for LMS 13 PAX by *****@yahoo.com
    The property has been put on hold.

    1 vote

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  12. It would be so helpful if we could create a new color code for the calendar so we can know when we transfer somebody over that block has a specific color so we know that it’s not a block that is a transfer from another property

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  13. I have a number of partnering owner that they would prefer a better financial view of their income, booking ratios as well as other related financial data.

    6 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  14. Details (owner/property/date range) of a generated report should be shown in Description section instead of the general report name

    4 votes

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  15. I want Hostfully to integrate with Site Minder channel manager.

    2 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  16. Good morning,
    I would like to do 3 calendars in one property. As hotels do. Because I have 3 similar properties at the same building, once I have 3 different advertisements, I would like to have 1 advertisement only, but 3 calendars

    It's because The guest will stop to ask with it is the same property because they look the same. It would show less opportunities in the area and the guest would think fast to book the property.

    2 votes

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  17. Can we get a Wynd Noise monitoring integration?

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  18. It would be awesome to have that feature rather than creating a report for each property one by one. We have over 100 properties and it's very time-consuming.

    1 vote

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  19. I'd like to integrate directly with Hotels.com from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    6 votes

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    received  ·  2 comments  ·  Channels  ·  Admin →
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  20. It appears that at the Order details page, there’s no Notes box to leave a note where the payment comes from.
    We have a Notes box for Record a payment action, but no such box for Add manual transaction.

    Specifically, for Stay and Archived leads, there's no Record a payment button, so users have to use Add manual transaction and couldn't add any notes there.

    3 votes

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