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1797 results found

  1. I want Hostfully to integrate with Site Minder channel manager.

    1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  2. Good morning,
    I would like to do 3 calendars in one property. As hotels do. Because I have 3 similar properties at the same building, once I have 3 different advertisements, I would like to have 1 advertisement only, but 3 calendars

    It's because The guest will stop to ask with it is the same property because they look the same. It would show less opportunities in the area and the guest would think fast to book the property.

    2 votes

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  3. Can we get a Wynd Noise monitoring integration?

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  4. It would be awesome to have that feature rather than creating a report for each property one by one. We have over 100 properties and it's very time-consuming.

    1 vote

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  5. 13 votes

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    0 comments  ·  Calendar  ·  Admin →
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  6. I'd like to integrate directly with Hotels.com from Hostfully to ensure my properties are listed there and not be charged commission through channel partners.

    6 votes

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    received  ·  2 comments  ·  Channels  ·  Admin →
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  7. It appears that at the Order details page, there’s no Notes box to leave a note where the payment comes from.
    We have a Notes box for Record a payment action, but no such box for Add manual transaction.

    Specifically, for Stay and Archived leads, there's no Record a payment button, so users have to use Add manual transaction and couldn't add any notes there.

    3 votes

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  8. We noticed that when we get inquiries, it puts a hold on the dates. It would be great if we could disable this. We sometimes have guests request random dates just to get in contact with us and it creates a block on the dates even though they aren't planning on staying.

    3 votes

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  9. If I try to delete the security deposit. When I click on "update property" the security deposit is "filled" again. when I delete the security deposit and left it blank, it returns to the last amount after update it.
    So, when I put "0" (zero) it changed. I believe that the system should understand when it is blank, it is zero.

    If it is blank, it is zero or "not applied" for the property. It is not necessary an additional step to set the option to zero. If we left blank, system should understand that I don't want this option…

    1 vote

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  10. When I accepted Airbnb booking request from Inbox, the lead status in Hostfully did not change. So I tried to accept it again and got the error message "AxiosError: Request failed with status code 400".

    After checking with Support, we figured out it's because payment was pending from guest.

    So if the message is made more clear for future errors, it would be more understandable and helpful.

    3 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  11. At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.

    We want the system to have ability to tell in the message what actually changed.

    15 votes

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  12. Ability to adjust property description for Direct booking site only such as input the information that Airbnb Superhost and VRBO Premier Host.

    It would be great to have some way to make the hostfully page have a different description. I'm sure many of your owners/hosts have this distinction of super host, etc. Would be great to be able to advertise that on our direct booking site.

    This way when people find our website either through previous guests and/or social media campaigns, they know that we are a trusted host based on our experience with Airbnb and VRBO, but they don't…

    3 votes

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  13. From this article
    https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
    => Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
    On remote lock, the check-in and out time is used as the default check-in/ checkout.

    PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.

    20 votes

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    received  ·  6 comments  ·  Integrations  ·  Admin →
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  14. When we send a quote, it is important to see in that quote the discount applied. For instance, I set 10% for more than a week. Instead to change automatically the daily rate, it should show the discount applied as a single line. I believe that Guests would be more inclined to book with a discount.

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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  15. After adding the lead details, dates and fees, client information, dates, amenities, and payment conditions.
    I want to be able to generate a PDF file of exactly all the info that is on the website.

    1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  16. At the moment, we don't have any condition to filter out booking inquiry with unavailable dates so we can automate the booking inquiry sending process for those type of guests.

    I can figure out the template side, but not the trigger side.

    I get a lot of inquiries from non-Airbnb guests for dates that aren’t available at the specific property, but are available at similar properties. I don’t always manually reply until hours later, when it’s too late.

    1 vote

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  17. Be able to customize the percent taken at reservation, or allow percentages in increments of 5s instead of only 10s. Some clients like to take 25% at booking.

    2 votes

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  18. I want to issue reservation refunds from the mobile app

    2 votes

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    1 comment  ·  Mobile  ·  Admin →
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    Note that you can now schedule automated refunds from the Hostfully platform, so this makes manual refunds less valuable.

  19. Something like complex condition where 10 days after stay ends and security deposit received and security deposit not returned.

    1 vote

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  20. Right now, to remove a Third party agency from the PMP, PM need to make a request and it needs to be escalated. PM would like the ability to remove the Third party directly from the PMP (for example, with a delete option)
    Thank you!

    12 votes

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    received  ·  0 comments  ·  Other  ·  Admin →
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