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1399 results found

  1. As a PM, I would like to have more property-type options in Airbnb to choose from. At the moment, PMP is missing these: barn, campsite, casaparticular, cycladichouse, dammuso, farmstay, guestsuite, heritagehotel, kezhan, minsu, pension, ryokan, shepherdshut, trullo, windmill.

    5 votes

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    0 comments  ·  Channels  ·  Admin →
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  2. As a PM, I receive this email when a payment fails (attached herein). There is no guest or reservation identifier and I need to do further research to figure out what reservation this relates to. It would be great if Hostfully can add the guest name and reservation UID to this system message.

    I tried to manually add those two items to the system template but those variables are not available for this template.

    7 votes

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  3. My cleaner is working with 2 Agencies and whenever she logs in to the Service Provider Portal, she encounters an error. It turns out that Hostfully hasn't supported a Service Provider having more than one Agency relationship.

    8 votes

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  4. For now, when selecting to use Gmail in Email Settings, I'm not able to switch it back to the other types of email.

    8 votes

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    0 comments  ·  Other  ·  Admin →
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  5. I want to set up a minimum day stay over time.
    For example:
    - 70days before stay > minimum 3 nights.
    - 50 days before stay > minimum 2 nights.
    - 30 days before stay > minimum 1 night.

    The closer the booking time is, the lower the minimum stay guests can get.

    I'm thinking of this approach made me realise they are delaying potential 1 night stays to far in advance. to maximise the pricing of those dates. (just in case demand picks up closer to date due to any particular activity)

    8 votes

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  6. As a PM, I would like the note that contains the Hostfully UID to be removed from the Airbnb calendar when the reservation/block is cancelled or removed so that the calendar on Airbnb is clear.

    From the attached screenshot, the open date has the note Block uid=…., which is confusing. It makes me think that the date is not available while it is.

    12 votes

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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  7. As PM with no access to the main host account but only the co-host account to send messages from the Airbnb app, I'd like these messages to show up in Hostfully Inbox as well

    It occurs that many PMs don't have access to the main host account (it belongs to the owner for example). So they communicate and manage reservations as a co-host.

    If Hostfully Inbox doesn't import co-host's messages, I'll need to go back and forth between Hostfully Inbox and Airbnb messages which is time-consuming.

    69 votes

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    planned  ·  11 comments  ·  Inbox  ·  Admin →
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  8. In the system/custom templates, there's the option to add another language. However, when I want to manually send the templates to Guests in Inbox, it defaults to English. There should be the option to choose the language version in the Inbox.

    14 votes

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    2 comments  ·  Inbox  ·  Admin →
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  9. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    30 votes

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  10. I'd like to have A-Frame as a property type added - it is a filter on AirBnB, but not on host fully.

    1 vote

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  11. The /v2/guests endpoint currently returns all the guests in Hostfully. This doesn't scale very well and if a user has 1,000s of guests it's possible the endpoint could timeout or the response payload would be too large to send.

    It would be great to add limit and offset query parameters to this endpoint just like you have for some of your other endpoints (e.g. /v2/leads)

    This would not need to be a breaking change, you could have the endpoint behave the same way if no pagination parameters are provided so that nothing changes for any software that is currently using…

    3 votes

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    received  ·  0 comments  ·  API  ·  Admin →
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  12. There are many scenarios in which a host might extend a complimentary night to a guest, to address an issue, as a gift, or for employees/friend's.

    It would great if there was a way within the Hostfully to comp a night, or a block of nights, while having the booing otherwise behave as a regular booking.

    I'm aware that a discount code, or a negative line item could be sud for this purpose, but this is a messy, manual process, and does not create any kind of trackable record that could be used for accounting purposes.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  13. We are legally required to tax services and Add-ons, however, the service provided portal does not allow us to add taxes. Currently we're having to manually build taxes into our pricing for services & Add ons, then our accountant's have to break that information out when the reconcile accounts.

    In a perfect world, each property would have a "services tax rate" option, that would apply to any services booked for that property.

    8 votes

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  14. Currently, the Guest Database/ Guest Information page is not particularly useful, but some small improvements could make it an extremely valuable asset.

    One of those changes would be to automatically add information entered in the pre arrival forms to the guests info page, and/or linking the completed pre arrival forms to the page.

    This would allow us to better monitor our guests, and anticipate their needs.

    9 votes

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  15. At present, the reservation notes feature is extremely limited in Hostfully. Here are a couple of things that would greatly improve this feature from a UX standpoint.

    Timestamping/logging notes - Currently notes are simply typed into an active text box in the reservation popup (under the "Internal Guest Notes Tab). These notes do not include a record who who made them or when, and are are easily changed/deleted, without any record of the change being made. It would be helpful to be able to type a note, then save it to the reservation, with a timestamp and record of who…

    4 votes

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  16. Hostfully currently has a Guest list, but it is hidden deep in the UI.

    Within the guest's "Guest Information" page you are able to see a history of their reservations (Guest Booking History)

    However, you are not able to access a reservation from the Guest record or make any changes to their bookings.

    If the reservation records show in this page preformed like the pipeline records, this currently useless feature would become an extremely valuable tool, of particular help with guests with multiple bookings.

    4 votes

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    under review  ·  0 comments  ·  Other  ·  Admin →
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  17. Currently Hostfully aggregates a database of all guests, however the UX of this feature leaves a lot to be desired.

    Not only is the guest list hard to find, (you have to navigate to the pipeline then click “See all customers”), but guests are sorted alphabetically by first name (last would make more sense) and within the letter categories, the individual names seem to be in no discernible order.

    This could be a very valuable tool for rebooking guests, and looking up reservations especially if combined with the auto-saving notes from the guests booking and the ability to access reservations…

    6 votes

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  18. It would be super useful to have an at-a-glance view of all booked services. At present, it is very easy to miss a service, since service provide notifications do not work correctly.

    This could either be a calendar style view, or an addition to the logistics report.

    4 votes

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  19. Group templates and triggers by specific property or unit number.

    15 votes

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  20. Pre-Arrival form captures guests and sub guest information. I would like to have access to my guest as well as the people that came with them and their emails if that was filled in.
    I had to contact Hostfully to provide that information to me. The sub info was left out and needed to be requested each time I wanted the report.

    8 votes

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