1389 results found
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Allow Service Providers to report issues and attach photos
Give Service Providers, specifically cleaners, the ability to report to the agency any issues with a previous guest and be able to provide pictures and estimates of remediation, within Hostfully, so that they are all linked, instead of having to do this outside Hostfully.
11 votes -
Trigger for not completing payment or pre-arrival forms
It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.
Also to have the actions "not" sending check-in instructions if they don't complete them.
I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.
30 votes -
Add Furnished Finders as a Channel
We've gotten requests from home owners to list their place on Furnished Finders for mid-term housing needs. Can you add this as an integration?
36 votes -
Adding a complex condition to the triggers for last minute bookings. So, Booking confirmed-> when booking starts within _____ days/hours.
For last minute bookings, we send out additional documentation to verify the guest. I would like to have this sent automatically upon booking by adding complex trigger to say Booking confirmed-> when booking starts within _____ days/hours.
8 votes -
The ability to create discount codes that last a specific number of days or months.
Currently, we can enter a specific date range, or expiration date. It would be nice to be able to have a discount code that is set to be valid a certain number of months from the previous check out date. E.g. After guest stay, the discount is sent and is valid one or two years from the date that it is sent.
5 votes -
Damage Deposit
Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge. This scares some Guests off.
And make the timing of the PreAuthorization able to be set as to when this is taken.5 votes -
Email
Make both Email addresses for a guest, (Client information) active. Not just the one with a red star. This is so if two guest want to get all notices, both emails will get them.
7 votes -
Add Pets as a Complex Condition in Messaging Triggers
You are currently able to log the number of pets and infants on a property in the reservation process.
It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.
10 votesWe're reviewing this, but please be aware that the system provides a great way to handle reservations with pets. Please see documentation at https://help.hostfully.com/en/articles/6812445-how-to-create-an-optional-pet-fee
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Add a link in the Rental Conditions
It would be helpful to allow links in the Rental Conditions, for those who want to use fillable pdf URLs for their guests to complete. And, to have the lead on the pipeline show that the rental conditions have been completed.
2 votes -
Add sorting to the Service Provider job list and allow filtering by dates
From our cleaners
the list of "jobs" is now in date order (hoorah!) BUT is reverse date order and there's no way to load additional pages, so I can currently only see bookings from Oct 9, 2023 to Oct 9, 2022.
More..."Hostfully doesn't let me sort at all 😆 But organized by date rather than by unit (and dates all mixed up within each unit grouping) is a step up. Once we can see all visits in this view I'll be able to see all notes, but for now the list only includes the 90 or so cleans furthest way…8 votes -
Flag emails as important!
Sometimes guests do not see the emails that are sent. Would it be possible to flag messages coming from Hostfully as important to help guests see those messages?
1 vote -
Inbox Replies from Guests should only include their reply.
Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.
6 votes -
Allow Custom Data fields to be used in email subject lines
Even though you can use custom data fields in the email body, it appears that you cannot use them i the subject line. This seems like an oversight.
6 votes -
Add a property drop down box to the pricing page.
Add a property drop down box to the pricing page that would allow you to jump from property to property, Similar to the one on the Calander Tools page. It gets very time consuming when you are pricing 40 or more properties. It would cut our time in half, if we can avoid going to the properties page and then selecting the pricing tab.
4 votes -
Upload documents into Lead Model in Stay Details tab
I have guests sign a rental agreement through my private DocuSign account. I would like to be able to upload this into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.
7 votes -
Add all Pipeline features/information to the View/Edit Lead Modal
For a UX perspective, the calendar view is the most likely to be used when managing a large number of properties. The reservation card that is accessible from the calendar should include every available function and piece of information pertain the the guests visit.
This card should include the Pre-arrival form info, the payment status, any deposits made, remaining balance, scheduled payments, scheduled messages, etcetera.
At present, there are a number of features that are only accessible from the Pipeline. (i.e. cancelling a reservation, marking a reservation as paid, viewing the pre-arrival form, and recording a payment).
Because our company…
2 votes -
Add a date range option to the Pipeline
With 44 listings and 300-500 checkins per month, the Pipeline is nearly useless for managing bookings. It loads very slowly, and after about 50 bookings, glitched and runs off the end of the screen (see image).
There are many settings (i.e canceling a reservation, marking a reservation a paid, and adding a manual payment) that are only accessible via the Pipeline.
Without the ability to select a range of dates to display, it is nearly impossible to access these settings for reservations more than a week out from check-in.
This feature is critical to Hostfully's long term viability as a…
5 votes -
Allow guests to enter the number of children in the reservation
Right now guests can only input the total number, not the breakdown of adults vs children
10 votes -
Add tags to property photos, have these tags be accessible through API
We'd love it if there was an ability to add tags to photos. Use case for this is tagging photos with sections of the house. E.g. Kitchen, Bedroom, Bathroom, etc.
If our clients are able to assign such tags, and we are able to retrieve them through API, we'd be able to create a better user experience in browsing property photos.
Thank you!
3 votes -
ability to put a time on when SMS messages can be sent/received
My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.
4 votes
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