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  1. On the property search widget, if a guest enters dates in the widget, it takes you to the page with the properties available for those dates. If you click on a property, then it takes you to the property page, but the booking widget does not auto fill the dates that the guest already selected. It would be helpful to have the dates auto fill that they already entered in the property search widget.

    4 votes

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  2. In Hostfully I created titles in English and French. But in BDC, they are only displayed in english regardless of the language I selected in BDC. This is a problem because we lose visibility by our french speaking audience.

    Therefor, I would prefer the internal property name to be displayed in BDC. Also, this would make it easier to find the property in the BDC extranet group page.

    3 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  3. Support NEWBOOKINGREQUEST event for webhooks for booking requests for channels that provide booking requests

    4 votes

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    received  ·  0 comments  ·  API  ·  Admin →
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  4. I would just like reminders sent to guests who have not yet left a review, if they have left a review then they do not get the reminder,

    So a set message encouraging to please review the property

    3 votes

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    received  ·  0 comments  ·  Reviews  ·  Admin →
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  5. Why should it be that the creation of an email template should be tested on a live guest? Please allow the ability to send a test email to confirm that the email appears the way it is intended.

    2 votes

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  6. I have created a bunch of services for a service provider. Turns out we can create but not delete! Please add a delete button.
    On the service provider page the list is now long and messy. I would like the possibility to delete unused services and also, I would like the list of services to be sorted out alphabetically.

    3 votes

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  7. We would like to know what cleaners or service providers are assigned to what listing

    2 votes

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  8. Best-case scenario would be ai drafts a reply and sends to the appropriate team member (filtered by star). The team member could click accept to post the review reply easily, or edit and then post directly from the pushed notification (within hostfully, or within email, or whatever made sense).

    2 votes

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  9. The check box "Send copy to Agency" in custom templates like the one in system template is for control purpose, we always do send a copy to the agency.

    This is because (as you are aware of) the toggle function is not working well and we need to know when and if a template has been send (automatically and manually). It’s our work process at the moment. Also once in a while the connection we have via Outlook got a token error.

    This is also a check when we don’t receive a email send into our Outlook Inbox.

    1 vote

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  10. Hi team,

    At the moment, the system doesn't support splitting 2nd payment into 2 or more payments.

    As a workaround, users should:
    1. Create manual payment link from Stripe > send to the guest
    2. Once the guest pays, Record a payment manually from Pipeline
    3. When the 2nd payment is due, the payment link will be sent to the guest with the correct amount

    That seems like a very overly-complicated way to handle this very simple use case. We would love to have an option to bill card on file and apply to balance feature to the platform.

    7 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  11. For Airbnb reservations from 28 nights, Airbnb will split the payment into 2 transactions but in Hostfully there's 1 transaction and it shows as fully paid at the beginning while it is not.

    Payment of Long-term Airbnb reservations (from 28 nights) needs updating correctly in Hostfully.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  12. Hi team,

    At the moment, on Order details page, it shows the detailed breakdown of each tax, and tax on a tax is on a separate line.

    It's your current design and it's not possible to change on UI for now.

    However, we'd like to show tax on a tax on the same line with tax it self, basically, the total of each tax, instead of having 2 lines for 1 tax.

    it's more the details for customer invoicing that we are interested in.

    3 votes

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  13. Hi team,

    We'd like to have a report to determine what percentage of bookings come from each booking platform. For example I would like to be able to see what percent of bookings come from Airbnb, BDC, etc.

    For now, it's possible to run Property performance report or any others, but the Channel performance one for agency.

    1 vote

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  14. We would prefer that the guest simply be forced to sign the rental agreement when they book —or— when they make their second payment.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  15. I'd like it for my main "Rental Properties" page on my website. So people can see a picture of the property before they click into anything.

    1 vote

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  16. 2 votes

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    1 comment  ·  Channels  ·  Admin →
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  17. It doesn't make sense for us to have to enter WiFi information twice, both within Hostfully software.

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Since we work with international clients, it would be usefully that the variables [$AGENCYSIGNATURE$] and [$AGENTSIGNATURE$] display the full phone number INCLUDING the country dialing code.

    Currently the phone is displayed as "771234567" : all number sticked together and without 0 before, so it's wrong for both for national and international clients.

    5 votes

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  19. I want to send service provider notifications when a service has been purchased both as part of a booking, and when guests buy it from the guidebook.

    2 votes

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  20. As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.

    21 votes

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