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  1. For last minute bookings, we send out additional documentation to verify the guest. I would like to have this sent automatically upon booking by adding complex trigger to say Booking confirmed-> when booking starts within _____ days/hours.

    19 votes

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  2. Currently, we can enter a specific date range, or expiration date. It would be nice to be able to have a discount code that is set to be valid a certain number of months from the previous check out date. E.g. After guest stay, the discount is sent and is valid one or two years from the date that it is sent.

    6 votes

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    received  ·  0 comments  ·  Discount Codes  ·  Admin →
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  3. Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge (this scares some guests off), all the way until the guest checks out.

    33 votes

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    received  ·  10 comments  ·  Payments  ·  Admin →
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  4. Make both Email addresses for a guest, (Client information) active. Not just the one with a red star. This is so if two guest want to get all notices, both emails will get them.

    7 votes

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  5. You are currently able to log the number of pets and infants on a property in the reservation process.

    It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.

    15 votes

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  6. It would be helpful to allow links in the Rental Conditions, for those who want to use fillable pdf URLs for their guests to complete. And, to have the lead on the pipeline show that the rental conditions have been completed.

    3 votes

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  7. From our cleaners
    the list of "jobs" is now in date order (hoorah!) BUT is reverse date order and there's no way to load additional pages, so I can currently only see bookings from Oct 9, 2023 to Oct 9, 2022.
    More..."Hostfully doesn't let me sort at all 😆 But organized by date rather than by unit (and dates all mixed up within each unit grouping) is a step up. Once we can see all visits in this view I'll be able to see all notes, but for now the list only includes the 90 or so cleans furthest way…

    9 votes

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    received  ·  0 comments  ·  Service Hub  ·  Admin →
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  8. Inbox Replies from Guests should ONLY include their reply, and not have the entire message I sent them tacked onto it. I already know what I sent them, as it's right below their reply. Don't need to have what I sent them included in their reply. It is redundant and messy.

    8 votes

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    under review  ·  1 comment  ·  Inbox  ·  Admin →
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  9. Even though you can use custom data fields in the email body, it appears that you cannot use them i the subject line. This seems like an oversight.

    6 votes

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    1 comment  ·  Inbox  ·  Admin →
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  10. I would like to be able to upload documents into the guest record, preferably in Stay Details. I currently keep these in my Google Drive, but I would prefer to have everything in Hostfully.

    8 votes

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  11. For a UX perspective, the calendar view is the most likely to be used when managing a large number of properties. The reservation card that is accessible from the calendar should include every available function and piece of information pertain the the guests visit.

    This card should include the Pre-arrival form info, the payment status, any deposits made, remaining balance, scheduled payments, scheduled messages, etcetera.

    At present, there are a number of features that are only accessible from the Pipeline. (i.e. cancelling a reservation, marking a reservation as paid, viewing the pre-arrival form, and recording a payment).

    Because our company…

    2 votes

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  12. 21 votes

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  13. We'd love it if there was an ability to add tags to photos. Use case for this is tagging photos with sections of the house. E.g. Kitchen, Bedroom, Bathroom, etc.

    If our clients are able to assign such tags, and we are able to retrieve them through API, we'd be able to create a better user experience in browsing property photos.

    Thank you!

    3 votes

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  14. My owners get a text message when a booking is confirmed. Some folks finalize a booking in the middle of the night...would like to be able to send the texts only between 8 am and 8 pm or something like that....so it doesn't wake anyone up.

    4 votes

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  15. 11 votes

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  16. Although VRBO already allows for security deposit collection, having something as well for Airbnb guests would be ideal! Automating a message 1-2 weeks prior to check-in, with a link to an invoice with deposit amount would be sufficient.

    It would be up to hosts to communicate properly with guests to set expectations that this invoice will be coming prior to their arrival.

    21 votes

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    planned  ·  7 comments  ·  Payments  ·  Admin →
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  17. All trigger messages that are sent to non-guest are sent from "inbox@hostfully.com" and the replyto is "inbox@hostfully.com" This violate our branding and looks wonky. When recipients reply, we never get the message. Not getting the replies has proven very destructive with our service providers/guest experience. Additionally, something about all the email addresses and servers seems to cause messages to not be delivered at all or be delivered to spam.

    4 votes

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  18. We'd like to be able to specify tags to exclude for when listing properties through the properties-get endpoint. There's an inclusion query there now, with the exclusion option we'd be able to better optimize our queries and reduce the number of API calls.

    1 vote

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    0 comments  ·  API  ·  Admin →
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  19. Use Case
    I want to receive emails for every new guest message that comes through our direct booking site, but I do not want to receive messages for Airbnb (or Vrbo, if that is ever added in the future). I use Hospitable for Airbnb and Vrbo messages, so I do not need to also receive those messages via Hostfully emails.

    It would be possible to create a hack that gets the desired end result using Gmail filters, except that right now the template variables [$LEADSOURCE$] [$LEADCHANNEL$] don't even work, so there is no way to add a field…

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  20. It would be nice to be able to designate separate Public Names for a property, depending on the OTA.

    Each OTA has different requirements/allowances for name length and special characters. Airbnb for instance limits you to 50 characters, while Vrbo allows 80.

    There seems to be no limit to the number of characters Hostfully allows for the public name, and I'm not clear what happens when the name in Hostfully exceeds the OTA's allotment of characters.

    Additionally, the names used on OTA's are often more descriptive/call out amenities, or are optimized in an attempt to make them stand out. For…

    6 votes

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