2020 results found
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We need the ability to filter more than one property on the analytics page
Currently on the analytics page, we can see an overview of all properties or just one property. Sometimes it is helpful to pull out one or two....or, conversely, look at all but one or two....would be nice to be able to choose multiple properties on this page. Also, need to be able to type in dates as well.
17 votes -
Provide an AI auto-responder feature for the Inbox
The feature would enable seamless, automated communication by setting up predefined AI responses to incoming messages. Users could configure the auto-responder to trigger under specific conditions, such as during certain hours, when out of the office, or based on message content. The AI would then automatically generate and send replies that align with the user's preset preferences, such as tone or message style, ensuring that all responses maintain the desired level of professionalism or friendliness. This feature enhances efficiency by allowing users to maintain consistent communication even when they are unavailable to respond manually.
17 votes -
Ability to flexibly remove turnover day for some specific dates
At the moment, it's not possible to open up a date which is turnover day, even when we uncheck the box "Prevent check-in on that day".
The only way is to change Turnover day to 0 temporary if there's any specific guest wanting to book that date, then quickly change it back to 1.
We want the Ability to flexibly remove turnover day for some specific dates
17 votes -
Ability to set different cleaning fees based on length of stay
Allow the cleaning fee to vary depending on the length of stay. For instance if a guest has a long stay of two months the cleaning fee should be double a typical 5 night stay.
17 votes -
Ability to remove Third Party agency directly from the PMP
Right now, to remove a Third party agency from the PMP, PM need to make a request and it needs to be escalated. PM would like the ability to remove the Third party directly from the PMP (for example, with a delete option)
Thank you!17 votes -
Change Airbnb listing location from General to Specific directly from PMP
As a PM, I need to disconnect the property from Hostfully to change the Airbnb listing’s address as Specific or General. The option to change it is in Airbnb is greyed out when connected to a property management software. We should be able to choose this in Hostfully.
17 votes -
View Property Name In Scheduled Messages and Message Log Tabs
Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.
17 votes -
trigger new job from existing reservation changes
trigger reservation change of dates> , trigger a new job created for new dates? rather than adding the new job manually .
17 votes -
The ability to print the calendar from the Owner Portal
Our owners are requesting the ability to print the calendar from portal (when you hit print now, only the calendar is pulled without the bookings).
17 votes -
Customise templates & triggers per season
The ability to set different email templates to be triggered depending on what season has been booked. For example, we operate in winter and summer and our offering, property and guests are quite different, so being able to customise the booking emails per season is essential.
16 votes -
16 votes
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Show reason for block on calendar rather than having to click into block to find out.
Visualise in calendar what block is for rather than having to click into it.
16 votes -
SMS or WhatsApp messages should show line breaks
the SMS templates should present with line breaks
16 votesWe will fix this. Now, please note that, while most modern devices and SMS apps will display line breaks as intended, older devices or certain carrier systems may ignore line breaks and display the message as a single block of text.
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Ability to create gift cards
We would like to have the ability to be able to actually create gift cards so that someone could book online with the gift card versus discount code and be taxed properly without me having to manually enter it? For example, the gift card would be taxed on rent amount since the discount is taxed on rent-discount ((a line item will be added with a negative amount after the guest books the dates/in a manual booking and the Tax on Rent would be applied on the Rent only))
If a gift card is written as a coupon code for a…16 votes -
Booking updated template to indicate exactly what was changed
At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.
We want the system to have ability to tell in the message what actually changed.
16 votes -
Secondary Email Should Receive Guest Communication
The customer suggested that the secondary email in a lead form should also receive the same communications as the primary.
I've also had suggestions that emails from the Pre-arrival form should also receive the same emails as a primary guest.
16 votes -
Reservation Updates DATA
It would be great to have "Activity" or "History" data on individual reservations to see when a reservation was updated & who updated it.
(i.e. a guest requests to extend their reservation for 2 weeks. We go into Hostfully & change the check out date.)
Currently, there is no history or activity showing when changes were made to that reservation. With multiple people working in reservations, it would be great to have that data for our billing department to follow up and ensure the billing is updated, etc.
16 votes -
Create extra condition in TRIGGER so you can tell system NOT to send IF something has already been received.
In extra conditions when creating trigger you should be able to tell the system to NOT send trigger IF for example rental agreement has already been signed. NOT send trigger IF for example pre-arrival has already been filled out.
It makes no sense and it quite annoying for guests to continue to get requests for something that they have already completed, but in order to automate the only way to ensure these important forms are completed is to keep sending reminders regardless if they have already completed the request.
16 votes -
Pet options for DBS
Allow the optional pet fee for direct booking site, working the same as it does with Airbnb channel, instead of creating a service for pet
15 votes -
Integrate with Rental Listing Sites (Mid Term Rentals)
For mid-term rentals: integrate with rental listing sites like ZILLOW and AVAIL.
Pretty much just for the availability! It is annoying to have to "confirm availability" for both Zillow and Avail AND update the availability separate from Hostfully.
15 votes
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