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  1. Currently there is only one variable for guest's whole phone number.
    Adding another one for last 4 digits of the phone number would be very useful in templates to automate sending automatic access codes to guests. Right now we are using smartbnb for that.

    17 votes

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  2. Our owners are requesting the ability to print the calendar from portal (when you hit print now, only the calendar is pulled without the bookings).

    17 votes

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    under review  ·  1 comment  ·  Owner Portal  ·  Admin →
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  3. As an international booking platform, we believe it is essential to provide the option to customise the date and time format. This would allow hosts in various countries to adopt the widely-used European system of a 24-hour clock and day-month-year format.

    Implementing this feature would enhance clarity and professionalism in the automated messages sent to guests, ensuring the information aligns with their regional expectations and reducing potential misunderstandings.

    Thanks!

    16 votes

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  4. When a property is deleted (because we no longer manage it), all the data and related bookings are deleted too. Consequently, when we generate reports of previous years, the figues are wrong because the bookings data of the deleted properties are not included.
    This makes the reports and analytics tool unreliable.

    16 votes

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  5. While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.

    16 votes

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  6. We are finding that some guests will upload a selfie or a piece of ID without a photo (even after explaining this in the message.)
    Currently, we have to contact Hostfully to reset the pre arrival form as we cannot reset it or request that the guest complete it again.

    16 votes

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    received  ·  0 comments  ·  Guest Portal  ·  Admin →
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  7. We would like to have the ability to be able to actually create gift cards so that someone could book online with the gift card versus discount code and be taxed properly without me having to manually enter it? For example, the gift card would be taxed on rent amount since the discount is taxed on rent-discount ((a line item will be added with a negative amount after the guest books the dates/in a manual booking and the Tax on Rent would be applied on the Rent only))
    If a gift card is written as a coupon code for a…

    16 votes

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  8. I would like to have the message with early checkin request from Booking.com guests showing up in Hostfully inbox so I can manage them in one place. Currently, it shows in Booking.com inbox, but Hostfully inbox.

    There is an original message from the guest, and that does not appear in the Inbox. It seems like it may be related to a special request (about an early check in)

    "I'd like to request check-in at x - x (checkin date). Is it ok?"

    16 votes

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    received  ·  2 comments  ·  Inbox  ·  Admin →
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  9. The trigger Day of the Week which is sent at 9:00 AM of the day. It's usually applied to all guests, including those checking out that day; however, sending this message to someone who is leaving doesn't quite make sense.

    To avoid any confusion, it may be best to modify the trigger so that messages are only sent to guests who are actively staying during the day. Additionally, perhaps it would be wise to consider specified times when triggering these messages.

    Thank you.

    16 votes

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  10. We just had a guest book without entering their last name. Can you update this so the first name / last name are mandatory for a new booking?

    16 votes

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  11. Be able to send mass messages (bulk messaging). Top priority is guest, but also ability to send to owners and service providers

    15 votes

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    5 comments  ·  Inbox  ·  Admin →
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  12. Currently on the analytics page, we can see an overview of all properties or just one property. Sometimes it is helpful to pull out one or two....or, conversely, look at all but one or two....would be nice to be able to choose multiple properties on this page. Also, need to be able to type in dates as well.

    15 votes

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  13. 15 votes

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    0 comments  ·  Channels  ·  Admin →
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  14. Be able to select AM/PM time or military time for the agency settings

    15 votes

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    received  ·  1 comment  ·  Agency Settings  ·  Admin →
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  15. At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.

    We want the system to have ability to tell in the message what actually changed.

    15 votes

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  16. We are using leads to generate statistics & charts. We only need leads generated through ORBIRENTALWIDGET and ORBIRENTALFORM source.

    Without requested filters, we are going through each of the leads, and using the targeted sources. Here, we are spending our api request quota.

    It would be great if you could consider following changes in future updates.
    1. Filter leads by sources.
    2. Filter leads by statuses.
    3. Filter leads by date created before / after.
    4. Allowing lead sorting by creation date.

    15 votes

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    received  ·  2 comments  ·  API  ·  Admin →
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  17. In the system/custom templates, there's the option to add another language. However, when I want to manually send the templates to Guests in Inbox, it defaults to English. There should be the option to choose the language version in the Inbox.

    15 votes

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    2 comments  ·  Inbox  ·  Admin →
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  18. You are currently able to log the number of pets and infants on a property in the reservation process.

    It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.

    15 votes

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  19. Add the "Properties" button to the main menu buttons, it is being used constantly and should have direct access rather than through a drop-down menu, ideally to have a drop-down menu where you can just pick your property instead of scrolling them down.
    Direct access to make changes in properties through the calendar view

    15 votes

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  20. It would be great to have "Activity" or "History" data on individual reservations to see when a reservation was updated & who updated it.

    (i.e. a guest requests to extend their reservation for 2 weeks. We go into Hostfully & change the check out date.)

    Currently, there is no history or activity showing when changes were made to that reservation. With multiple people working in reservations, it would be great to have that data for our billing department to follow up and ensure the billing is updated, etc.

    15 votes

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    2 comments  ·  Other  ·  Admin →
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