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  1. Allow the cleaning fee to vary depending on the length of stay. For instance if a guest has a long stay of two months the cleaning fee should be double a typical 5 night stay.

    14 votes

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  2. I would like to be informed when there's an error in my Email settings because it leads to many failed triggers and messages

    14 votes

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  3. I have different property IDs for master and sub-units, but still want to keep their master-sub relation in Hostfully. It would be great if we don't push Public name of the master listing as property title of my sub-units when they are connected in different property IDs.

    14 votes

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    received  ·  1 comment  ·  Channels  ·  Admin →
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  4. At the moment, it's not possible to download the conversation on Inbox.

    We'd love to have this option to download conversation and resertvation details incase of dispute, this would be very helpful specially for direct booknig since we use hostfully as our messaging platform for direct booking

    14 votes

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    received  ·  1 comment  ·  Inbox  ·  Admin →
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  5. At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.

    14 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  6. Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.

    14 votes

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  7. Have the ability to set at least one of the description fields by channel. For example, if I want to put something in my description to show on Vrbo and my Direct Booking site, but NOT on Airbnb, it would be great to have the ability to show/hide specific content to specific channels.

    14 votes

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  8. As a PM, I would like to be able to block dates on all the OTAs except the direct booking site.

    The ability to customize the availability on different channels should be possible.

    14 votes

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    2 comments  ·  Channels  ·  Admin →
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    This is a feature we have been planning to support for a while. We'll keep you posted as the analysis for it moves along.

  9. I have a lot of Rules I add one at a time in the Rules section (bottom) of the Fees & Policies on each property.
    Sometimes I want to change the order they show up or just edit one...
    There is no way to do this.
    I have to delete them all and add them all back.
    Feature request is:
    1) Edit existing Rules
    2) Rearrange the order or Rules

    14 votes

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  10. Add Stripe ACH payments as an option for payout

    14 votes

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    received  ·  5 comments  ·  Payments  ·  Admin →
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  11. As a PM, I would like the note that contains the Hostfully UID to be removed from the Airbnb calendar when the reservation/block is cancelled or removed so that the calendar on Airbnb is clear.

    From the attached screenshot, the open date has the note Block uid=…., which is confusing. It makes me think that the date is not available while it is.

    14 votes

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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  12. A guest should be able to select multiple properties/ room and pay for them all in one transaction instead of having to have multiple transactions for each one

    14 votes

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  13. 13 votes

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    1 comment  ·  Devices  ·  Admin →
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  14. For mid-term rentals: integrate with rental listing sites like ZILLOW and AVAIL.

    Pretty much just for the availability! It is annoying to have to "confirm availability" for both Zillow and Avail AND update the availability separate from Hostfully.

    13 votes

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    received  ·  2 comments  ·  Integrations  ·  Admin →
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  15. The feature would enable seamless, automated communication by setting up predefined AI responses to incoming messages. Users could configure the auto-responder to trigger under specific conditions, such as during certain hours, when out of the office, or based on message content. The AI would then automatically generate and send replies that align with the user's preset preferences, such as tone or message style, ensuring that all responses maintain the desired level of professionalism or friendliness. This feature enhances efficiency by allowing users to maintain consistent communication even when they are unavailable to respond manually.

    13 votes

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    received  ·  2 comments  ·  Inbox  ·  Admin →
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  16. Have the option to create the same trigger as send channel message and email message at once.

    13 votes

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  17. I'm working on the pre-arrival form. Some custom fields apply to one property but not the other. The problem is I don't have the ability to customize the pre-arrival form between properties. For example - for one property I need to know certain things. I don't need any of these questions for the other property and would prefer to send them a pre-arrival form with less customization.

    13 votes

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  18. I would like to have a description field only for Airbnb to have the 500 characters limit there and maintain the description field for the rest of the channels so it doesn't affect the description

    13 votes

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  19. As a PM, I want the confirmation email of service purchases (both via Guidebook Marketplace & direct booking flow) to have more information such as the property's name so that I will easily know where they are booked if guests used a different credit card/name.

    13 votes

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  20. Currently, users must navigate to individual property calendars and apply individual Check-in and Check-in restrictions for each year.

    However, check-in and check-out restrictions are often applied to holidays, so the need to restrict check-out on 12/25 occurs each year. Hostfully should have the ability to select specific dates (absent year) where check-in and check-out is not feasible. Moreover, specific days of a week/month would address holidays such as Thanksgiving.

    13 votes

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    planned  ·  1 comment  ·  Property settings  ·  Admin →
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