1388 results found
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Alerts for channel sync error
I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.
9 votes -
Add a field for number of pet to property setting
Hostfully does not enable hosts to specify the number of pets allowed in property setting, but Airbnb does. As a result, Hostfully does not communicate the pet number to Airbnb, and Airbnb displays its default value of 5 on the listing.
The property manager would like to be able to define the number of pets so that the information is accurate and does not mislead guests.
9 votes -
Add condition if the rental agreement has not been signed.
I want to have the trigger condition to send the message out only if the rental agreement has not been signed.
For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages
9 votes -
Pre-Arrival form at property level
I'm working on the pre-arrival form. Some custom fields apply to one property but not the other. The problem is I don't have the ability to customize the pre-arrival form between properties. For example - for one property I need to know certain things. I don't need any of these questions for the other property and would prefer to send them a pre-arrival form with less customization.
9 votes -
Add Pre Arrival Form information to the Guest Database / Guest Information Page
Currently, the Guest Database/ Guest Information page is not particularly useful, but some small improvements could make it an extremely valuable asset.
One of those changes would be to automatically add information entered in the pre arrival forms to the guests info page, and/or linking the completed pre arrival forms to the page.
This would allow us to better monitor our guests, and anticipate their needs.
9 votes -
New Variable Request - [$ORDER_TOTAL_WITHOUT_TAX$]
AirBnB Host payout amounts do not include tax (Tax is handled by the platform before payout). But the Hostfully variables, for example [$ORDERTOTALWITHOUT_SD$] do include the taxes.
I would like to see a new variable [$ORDERTOTALWITHOUTTAXES$]. When I get a new AirBnB booking, the owner receives an email from my Hostfully templates with the booking amount set as [$ORDERTOTALWITHOUTSD$]. This includes taxes and misleads the owner to believe that they are making more money than they are.
Currently there is no way to accurately reflect the AirBnB host payout amount in the…
9 votes -
Email Analytics - Tracking of messages and quotes sent.
Tracking of messages and quotes sent. It would be very helpful if we can know if messages and quotes have been successfully delivered and opened, like what Mailchimp does. I am new but have not successfully gotten a booking from a quote being sent, so knowing if the messages are going to spam or inbox and evened opened would be helpful, so message content or title can be changed to increase views.
9 votes -
Trigger for updated owners blocks
We need a trigger for when owners amend/edit blocked dates. At present we receive one when they block or delete dates but not when they edit dates. (Ie; if they change the dates from 5 nights to 7)
This is really important for ensuring we have accurate information for our owner stays.9 votes -
Be able to add digital signatures to custom templates
We would really like to be able to have a digital signature added to any custom templates as we send out contracts once booking is confirmed and we would like a guest to be able to digitally sign it
9 votes -
Ability to add different types of blocks
As a PM, I want the ability to create different types of blocks for the following reasons:
Partners such as Key Data can recognize the different blocks and take them into account when analyzing data.
I can quickly look at the stacked calendar and understand why the calendar is blocked.
Right now, a PM can create a block and put notes in the block to describe the type of block it is. All blocks show on the calendar as grey. An owner can also create a block from the owner portal. That block shows as blue.
We should allow PMs…
9 votes -
Integration with a virtual receptionists/booking agents
Receptionist service or integration with Virtual receptionists/booking agents
9 votes -
Hide Rate multiplier on lead detail
The rate multiplier is showing as a line item on lead details.
I want to have the option to hide it.
* Feedback: when adding a new "feature" maybe you should give the users options if they WANT to even use this feature instead of just implementing it with no choice.8 votes -
Integrate with Stripe's Checkout product for Chargeback Protection
Hostfully widget is a custom integration, this is why property manager cannot enroll in Chargeback Protection. Per this article "Stripe Checkout" is a must
Stripe's Checkout information
https://stripe.com/docs/payments/checkoutHow to enroll in chargeback protection
https://support.stripe.com/questions/qualifying-payments-for-chargeback-protection8 votes -
Ability to rename Government ID field for Pre-arrival form
Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.
8 votes -
Support Booking.com multiple rooms reservation via API
At the moment, for BDC channel, Hostfully does not yet support multiple transactions on a single order and only receive the first reservation via API.
We enquire Hostfully to work with booking.com to resolve the tech issue moving forwards. You note that it’s rare but we’ve already had about 3 of these bookings in a short period of time. If 2 suites are booked with booking - then it should automatically show on the calendar, without having to manually blocking out the calendar or raising separate cleaning jobs.
8 votes -
Apply discount code to multiple properties
At the moment, I can only either apply the same discount code to one property or all. It's not possible to apply the same code to selected properties.
8 votes -
Rebook option should be applicable for all lead statuses and all channels
Rebook option should be applicable for all lead statuses and all channels. Currently it's only available for archived direct bookings.
8 votes -
Badge Notifications on Mobile App's icon
Badge notifications on mobile app would be helpful
8 votes -
Update House Rules from PMP into Guidebook
Would like to have all House Rules updated in one place and don´t make any changes into each guidebook individually
8 votes -
Support more rooms (backyard, kitchen, exterior,...) other than bedrooms and common spaces in Where you'll sleep.
If a listing was imported from Airbnb to Hostfully, these room types (Backyards, Kitchens, Pool,...) were already there before and we'll be able to find them from the dropdown list. But for properties created from Hostfully then synced with Airbnb, for now, the system hasn't supported to add other room types except for Common spaces and Bedrooms yet.
We'd love to have more options other than bedrooms and common spaces8 votes
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