1810 results found

1. Ability to add different types of blocks

   As a PM, I want the ability to create different types of blocks for the following reasons:

   Partners such as Key Data can recognize the different blocks and take them into account when analyzing data.

   I can quickly look at the stacked calendar and understand why the calendar is blocked.

   Right now, a PM can create a block and put notes in the block to describe the type of block it is. All blocks show on the calendar as grey. An owner can also create a block from the owner portal. That block shows as blue.

   We should allow PMs to choose a type of block when creating a block and differentiate the way they look. Some options for blocks include, but are not limited to:

   Maintenance

   Housekeeping

   Owner

   Guest of Owner

   As a PM, I want the ability to create different types of blocks for the following reasons:

   Partners such as Key Data can recognize the different blocks and take them into account when analyzing data.

   I can quickly look at the stacked calendar and understand why the calendar is blocked.

   Right now, a PM can create a block and put notes in the block to describe the type of block it is. All blocks show on the calendar as grey. An owner can also create a block from the owner portal. That block shows as blue.

   We should allow PMs… more

   13 votes

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   under review  ·  6 comments  ·  Calendar  ·  Delete…  ·  Admin →
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2. Able to close hold expired leads

   Feature to close Airbnb hold expired lead so it won't appear in Pipeline with Relevant status as I see it a bit messy and does not make sense. As Relevant status should be for ongoing lead (on hold, quote sent) or confirmed bookings for us to work on.

   12 votes

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   received  ·  3 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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3. Add different times on triggers

   I am requesting to have the ability to have the automated message "1 day before check in" to be sent earlier in the day. to have the option of different times

   12 votes

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   received  ·  1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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4. Customize timeframe on Analytics tab

   Would like to have an option to custom time range / adjust dates from the Analytics tab that would help to have more views of a report to deep dive data

   12 votes

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   0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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5. Support seasonal cancellation policies

   VRBO has a new feature where you can have different cancellation policies for different times of the year. How to a use this feature with Hostfully. VRBO won't let me edit the cancellation policy. It would be great to have ability to create cancellation policies for different period.

   12 votes

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   0 comments  ·  Channels  ·  Delete…  ·  Admin →
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6. Ability to set different cleaning fees based on length of stay

   Allow the cleaning fee to vary depending on the length of stay. For instance if a guest has a long stay of two months the cleaning fee should be double a typical 5 night stay.

   12 votes

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   received  ·  1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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7. Integrate with PriceLabs' length of stay feature

   Be able to set the length of stay discounts on PriceLabs

   12 votes

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   received  ·  2 comments  ·  Integrations  ·  Delete…  ·  Admin →
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8. Don't push "Public name" of master listing to Booking titles of sub-units if they are different Property IDs

   I have different property IDs for master and sub-units, but still want to keep their master-sub relation in Hostfully. It would be great if we don't push Public name of the master listing as property title of my sub-units when they are connected in different property IDs.

   12 votes

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   received  ·  1 comment  ·  Channels  ·  Delete…  ·  Admin →
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9. Name statements which we share to owner portal

   When sharing a report / statement with an owner so that it appears in the owner portal, it would be nice to be able to name the file so that the owner can know which month the report pertains to. Ie, i would like to name the report "September Owner Statement" so that the owner can know which is which from the long list without having to open it.

   12 votes

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   received  ·  1 comment  ·  Owner Portal  ·  Delete…  ·  Admin →
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10. Ability to remove Third Party agency directly from the PMP

    Right now, to remove a Third party agency from the PMP, PM need to make a request and it needs to be escalated. PM would like the ability to remove the Third party directly from the PMP (for example, with a delete option)
    Thank you!

    12 votes

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    received  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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11. Add flexibility to NOT accept unpaid reservations from Booking.com

    We don't want to have any unpaid reservations from either BDC or Vrbo to block my calendar.

    We have trouble on Booking.com to cancel a booking on Extranet.
    We were forced to call Booking.com to attempt to cancel this cooking. Nothing was done. We have been working on this for awhile now. CAN SOMEONE PLEASE REMOVE the setting that allows a guest to book without proper payment. This makes a high amount of stress on our end and we already wor over 90 hours a week. WE only sleep 4 to 6 hours a night. We do not have tome to deal with all these scammers. This seesm very BAD that aguest can get on our calneder and book it without proper payment. A gas station will not let you get gas withoiut a working credit card, a grogery store will not allow you to get food without a proper credit card. But for some reason Hostfully and VRBO and Booking.com does allow a guest to book our property and tie up our calendar without proper payment.

    We have already logged into our Booking.com extranet, BUT we are unable to cancel it, the booking.com rep said it would be cancelled BUT it hasnt been cancelled, so we called back and still nothing has been done. We do not hav ethe time/resources to continue to let people get on our calendar without proper payment.

    Support rep has to change reservation to Cancelled from backend system.

    We don't want to have any unpaid reservations from either BDC or Vrbo to block my calendar.

    We have trouble on Booking.com to cancel a booking on Extranet.
    We were forced to call Booking.com to attempt to cancel this cooking. Nothing was done. We have been working on this for awhile now. CAN SOMEONE PLEASE REMOVE the setting that allows a guest to book without proper payment. This makes a high amount of stress on our end and we already wor over 90 hours a week. WE only sleep 4 to 6 hours a night. We do not have tome… more

    12 votes

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    received  ·  1 comment  ·  Channels  ·  Delete…  ·  Admin →
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12. Edit Fees

    Every time I want to edit one of of my fees, I have to delete it and create a new one. It'd be much easier if I could just edit my existing fees. Thanks!

    12 votes

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    1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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13. Pre-Arrival form at property level

    I'm working on the pre-arrival form. Some custom fields apply to one property but not the other. The problem is I don't have the ability to customize the pre-arrival form between properties. For example - for one property I need to know certain things. I don't need any of these questions for the other property and would prefer to send them a pre-arrival form with less customization.

    12 votes

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    received  ·  1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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14. Support more Airbnb amenities

    Support more Airbnb amenities:
    animals; poolorjacuzziwithnofence; lakeorriverorwaterbody; climbingorplaystructure; heightswithnofence

    12 votes

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    received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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15. Support for ACH payments

    Add Stripe ACH payments as an option for payout

    12 votes

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    received  ·  5 comments  ·  Payments  ·  Delete…  ·  Admin →
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16. Update Vrbo amenties to include their entire checklist

    I had a great conversation with Vrbo yesterday and it came to our notice that Hostfully is not current on Vrbo's amenties.

    Many of the basic amenties, such as toilet paper, blender, dishwasher, etc, etc, are not checked off. When I checked under the Property Amenties tab, those only have Airbnb's icon next to them.
    How quickly can Hostfully resolve this issue as guest will not want to book if they think basics are not supplied.

    Also, Vrbo has Bathroom specifics (does the bathroom have a tub, shower only, etc) but I cannot see this in Hostfully's Property's. All I see are the Bed specifics.
    Thanks!

    I had a great conversation with Vrbo yesterday and it came to our notice that Hostfully is not current on Vrbo's amenties.

    Many of the basic amenties, such as toilet paper, blender, dishwasher, etc, etc, are not checked off. When I checked under the Property Amenties tab, those only have Airbnb's icon next to them.
    How quickly can Hostfully resolve this issue as guest will not want to book if they think basics are not supplied.

    Also, Vrbo has Bathroom specifics (does the bathroom have a tub, shower only, etc) but I cannot see this in Hostfully's Property's. All I… more

    12 votes

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    received  ·  2 comments  ·  Channels  ·  Delete…  ·  Admin →
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17. Allow guests to enter the number of children in the reservation

    Right now guests can only input the total number, not the breakdown of adults vs children

    12 votes

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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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    received  ·  Michele responded

    
    

18. Guest email addresses in emails

    With the new inbox we are getting replies from guests coming to our actual email account (ie: gmail or google) which is great as we were missing guests replies when they were coming into the inbox. However if I wish to reply to the guest from my email account not the inbox their address is not their just platform@hostfully. Is there any way to have their actual email address added as well (for non Airbnb guests - as I understand Airbnb have dedicated emails)

    12 votes

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    5 comments  ·  Inbox  ·  Delete…  ·  Admin →
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    received  ·  Michele responded

    
    

19. Property images loading sideways

    For the random issue of images loading sideways, can the support team add a "ROTATE" button? It will easiy/quickly resolve this issue.

    12 votes

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    2 comments  ·  Property settings  ·  Delete…  ·  Admin →
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    under review  ·  Michele responded

    
    

20. Keep booking data of deleted properties

    When a property is deleted (because we no longer manage it), all the data and related bookings are deleted too. Consequently, when we generate reports of previous years, the figues are wrong because the bookings data of the deleted properties are not included.
    This makes the reports and analytics tool unreliable.

    11 votes

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    received  ·  2 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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