2347 results found
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Add more metrics to extended report
-Cancellations
-# of Instant bookings
-Guest information: city/state of orig8 votes -
Guest intelligence report
profile guest information based on their country of residence, age. This allows PMCs to focus their marketing effort in particular markets
8 votes -
Pet fee with scope "per stay" can apply automatically to direct booking.
I have a pet fee with a scope "per stay" as I charge a one-time pet fee no matter how many pets guests bring.
However, with the new Direct booking site, this fee is automatically applied to all direct bookings, even though the guest does not bring pets. It should only apply if the guest selects pets in their booking.
Therefore, I have to change the scope to "per pet" while it's not completely correct because I don't charge a pet fee based on how many pets guests bring.
7 votes -
Agency-Level Troublesome Guest Blocking
Introduce a centralized system that allows property managers to flag and block problematic guests across all properties within an agency. Currently, guest issues are tracked at the individual property level, allowing repeat offenders to book other listings within the same portfolio.
This feature would enable agencies to mark guests as “Do Not Host” or “High Risk,” add internal notes, and automatically block or flag future booking attempts across all properties. It should also include alerts for flagged guests and team-based permissions for managing guest status.
Problem It Solves:
Prevents repeat negative experiences, reduces financial risk, and eliminates the need for…7 votes -
Automatically carry Owner Adjustments to the next month when there are no reservations
A common situation occurs when a property has Owner Adjustments in a given month but receives no reservations during that same period. Since Owner Adjustments are normally deducted from the revenue generated by bookings, this creates an issue: the system shows the adjustment even though there is no revenue to offset it against.
Solution:
Add an option for the reporting system to automatically detect when a property has Owner Adjustments in a month with no reservations and carry those adjustments forward to the next month that includes reservation revenue.7 votes -
Allow bold or basic text formatting in Direct Booking Site descriptions
It would be very helpful to support basic text formatting options in descriptions, for example bold text or simple rich text controls. This would significantly improve readability and guest experience on the Direct Booking Site, while giving PMs more control over how their content is presented.
7 votes -
Delayed trigger: automatic message only if there was no manual response
The option to send an automated message after a configurable time (e.g., 30–60 minutes) only if the host hasn't responded manually. This would help maintain optimal response times on platforms like Airbnb and avoid unnecessary automated responses.
7 votes -
Delay sending complex condition
I wanted to explain why the ability to schedule messages after booking confirmation is so important for VRBO reservations.
Because VRBO requires the PMS to act as the merchant of record, all payments are processed through our Stripe account. Stripe’s processing fees are non-refundable, so once a guest’s payment is captured, those fees can’t be returned — unless the property manager absorbs the cost.
To handle this fairly, my solution is to delay the payment until the guest understands this policy. My plan is:
When a guest books, they immediately receive a confirmation message explaining the processing-fee policy.
Their final…
7 votes -
Able to contact host when the dates are not available on Direct Booking Site
Able to contact host when the dates are not available on Direct Booking Site
7 votes -
Do not limit an email to only one guest or owner
be able to use the same account for different profiles under the PMP
7 votes -
Tax Exemption for Fee's Tax for DBS
- Channel: Direct Booking Site
- When I add 1 custom fee included tax for the fee. Ex: Dog fee = 100 - Tax 10% I want to have a option to add the tax exemption for this tax.
7 votes -
Support for Monthly Pricing Structure
We would like the ability to set a flat monthly rate for properties, rather than relying solely on nightly rates. This would allow guests to book accommodations on a monthly basis at a fixed price (e.g., $2,100/month), which is especially useful for mid- to long-term stays.
7 votes -
The extra guest fee for an Airbnb reservation should be shown in the lead modal price breakdown, instead of in the total rent value.
The extra guest fee for an Airbnb reservation should be shown in the lead modal price breakdown, instead of in the total rent value.
7 votes -
Search widget - date selector
When using search widget for new stay date, you need to change the checkout date first then the checkin date while usually users will select new checkin date before checkout date.
Steps to reproduce
1. Enter date and Search
2. Click on checkin date again to change - arrows have disappeared so there is no way to change and search for a different checkin date after checkout date that's currently in use.User should be able to select any checkin date or there is a button 'clear date' to select new checkin and checkout
7 votes -
Customer History
In customer profile, I'd like to see all booking history of that customer - not just their contact information
7 votes -
Import past bookings with all the information so that it shows on the inbox instead of appearing "unknown".
At the moment, when importing past bookings, they are shown as unknown in the inbox, and the PM has to manually update them from the reservation.
7 votes -
Include checkins/checkouts that happened earlier that day in the Dashboard
Include checkins/checkouts that happened earlier that day in the Dashboard
7 votes -
Provide details as to which images are incompatible for the error "Incompatible image size or low quality" in the Google Channel
The error "Incompatible image size or low quality" is unspecific. We would like to know which images are causing the error.
7 votes -
Make "Booking.com guest payment options" configurable in the PMP and add more payment types
I want to set up the guest payment options for listings on Booking.com. Booking.com requires me to change the "Guest payment options" on Booking.com to "only accept cash" for 60 days to be eligible for Payment by Booking.com - bank transfer option. Currently, everytime I change it, the field is overridden by Hostfully PMP and changed back to "accept credit cards" although I don't see any place to configure this in Hostfully system.
I want to have a button in the PMP to configure the guest payment options and this field should be pushed to Booking.com.
7 votes -
Make all properties show on the map as soon as a customer clicks
Make all properties show on the map as soon as a customer clicks
7 votes
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