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1629 results found

  1. send tags over to Mailchimp - We want to send our guests a thank you email after they check out so we need you to please send over tags when the guest checks out

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Showing cancellation policy when the booking is created in the lead modal so we know which cancellation policy was used and if we have to refund to guest or not.

    1 vote

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  3. When I deleted the report on HFL
    On owner portal the report still there, however, when the owner click on it > it shows the error page which can cause the confusion for owners.

    => I want when 1 report was deleted on my side, it should be removed automatically on owner side.

    3 votes

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  4. Make the new AI feature available to owners/internal users as well. There are many times a new hire (or someone dealing with a new property) would love to ask questions vs look up in a specific tab on the sheet. Or even text the questions while they’re on the go. Basically the same feature but accessible to internal users, not just guests. This way property managers out at 1 property, getting a question about something on another property - a quick English text to get an English answer (instead of relying on a human help desk) is SO much easier…

    3 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  5. I want to set up the guest payment options for listings on Booking.com. Booking.com requires me to change the "Guest payment options" on Booking.com to "only accept cash" for 60 days to be eligible for Payment by Booking.com - bank transfer option. Currently, everytime I change it, the field is overridden by Hostfully PMP and changed back to "accept credit cards" although I don't see any place to configure this in Hostfully system.

    I want to have a button in the PMP to configure the guest payment options and this field should be pushed to Booking.com.

    5 votes

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    1 comment  ·  Channels  ·  Admin →
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  6. My booking setting is inquiry/ booking request. I want to add a conversion tracking code on the booking confirmation page, but this won't work due to no booking confirmation page for these booking settings. I don't want to switch to instant book.

    As a PM, I want to be able to have a way to track the conversion rate of inquiries/ booking requests to instant bookings on my direct booking site.

    3 votes

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  7. I am looking for a way to upload documents to the owners portal. Documents that don't exist in Hostfully already. Each year we do a survey of the properties and give recommendations of things the owners improve, so that is an example of something we would like the ability to be able to drop in the owner portal.

    8 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  8. When using the turnover management on the website, the only way I know if a cleaner is unavailable to pick up a clean sent to them is if the clean completely disappears from the calendar. There should be a notification sent to the agency letting them know the clean was declined. There should also be a separate tab that includes Services and Service providers with a list of upcoming services, past services, declined services and accepted services with the service providers' name. The turnover management coding and design could use an all around glowup. The system as it is seems…

    1 vote

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  9. 1 vote

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    received  ·  1 comment  ·  Integrations  ·  Admin →
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  10. The current digital document signing integration (DropboxSign) has a lot to be desired. We need a way to send requests via SMS, not just email. We all know Airbnb doesn't work with emails. This all needs to be automated. No copying Guest form email over to client email. That's not automation.

    Added to this, allow people to add others who need to sign. Often contracts need each adult to sign a liability waiver. But digital contracts only have 1 person sign them. So we need them to be able to control that so it's not on the host to figure…

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  11. 1 vote

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  12. can we get the actual discount amount? that's what all other PMS do and its easier to use rather than doing calculations (for the user as well)

    4 votes

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    received  ·  0 comments  ·  API  ·  Admin →
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  13. Have a Job Reminder option in the triggers to send an email reminder to the cleaner on the morning of the job date.

    1 vote

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  14. I want to centralize the sync options in one location so I won't have to manage my listings in both Hostfully and Booking.com. For instance, I can handle mobile discounts in Hostfully, but promotions and deals must be managed through Booking.com. Next, it would be helpful if the user interface clearly indicated what is being overridden by Hostfully and what is not. At the moment, there are only some channel icon indicators next to certain fields. For example, Facilities and Services are overridden by Hostfully, while Promotions and Deals are not. The user interface should be more friendly so that…

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  15. Following this document https://help.hostfully.com/en/articles/5412369-hostfully-unified-inbox#h_8c9770375c

    The event New message in inbox is working for action sending email only.

    As a host, I want this event works for channel message as well.

    It helps to cover the scenario:
    When the guest sent me a message, I want to be able to trigger to fire a automatically acknowledge message to guest. (Ex: I have received your message and will get back soon etc) when you received their message.

    => It helps to save the responding time in my account. (Airbnb has reviewed the host responding time)

    3 votes

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  16. 1 vote

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  17. We would like to set up a discount for payments done without credit card

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  18. 5 votes

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    received  ·  1 comment  ·  Mobile App  ·  Admin →
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  19. While you can support sending notifications once a booking is updated, you are currently sending notifications to cleaners, guests, and owners for all changes made to the booking, including when payments are received which is not necessary. We need to notify the guests, owner, and cleaners when the booking has been modified such as when extending the booking or increasing the number of guests, but not when adding notes, or simply receiving payments.

    14 votes

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  20. 2 votes

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