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1811 results found

  1. Have the variables support the first payment paid in the template

    I have payment settings, 10% collected at the time of bookings, and the remaining 90% to be collected 90 days before arrival.

    I would like to state the amount of 10% the guest paid in the template (for example: if the total booking is $100, guest paid $10 at the booking, I want to show $10) after the booking is confirmed.

    1 vote
    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  2. Custom cancellation policy for Booking.com

    We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    6 votes
    0 comments  ·  Channels  ·  Admin →
    How important is this to you?
    planned  ·  AdminAlice (Sr Product Mgr, Hostfully) responded

    The cancellation policy for BCOM is currently set on the channel detail page for all properties. You will soon be able to set it on the property detail page, thus choosing a potentially different cancellation policy for each property.

  3. The City & State (in guest's address imported from channels) would be auto-filled in Client Information tab of a Lead

    2 votes
    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  4. Allow to have sound notification for inbox tab

    On web browsers, It's difficult for us to keep up with new messages since we don't get notified when we receive them. It would be helpful if we could get a sound or push notification even to aware about the message.

    1 vote
    received  ·  0 comments  ·  Inbox  ·  Admin →
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  5. Ability to download the pre-arrival form in PDF format

    Sometimes we need to claim money from a guest who does not follow the house rules. For example, we may need to claim extra cleaning fees for a pet and show that pets were not allowed on the furniture.

    Although the house rules are included in the pre-arrival form for guests to check and agree with, there is no way for us to obtain a PDF of it like the rental agreement. This makes it difficult to provide evidence that the guest agreed to our house rules in order to claim the money.

    Therefore, having the ability to download the…

    3 votes
    0 comments  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  6. Ability to remove an extra service from a SP in the order details.

    I need to be able to delete if we do not have availability for the service or there is an error

    1 vote
    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  7. Customize timeframe on Analytics tab

    Would like to have an option to custom time range / adjust dates from the Analytics tab that would help to have more views of a report to deep dive data

    12 votes
    0 comments  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  8. Add a condition "If guest has not published a review yet" for custom trigger

    They ONLY send a review reminder or a review request IF the guest has not yet written a review

    This prevents the user from getting an annoying message about "hey can you review us" when he/she has already reviewed their stay.

    3 votes
    1 comment  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  9. Pre-Arrival Form government ID

    In the Pre-Arrival Form yo allow fields for each guest to give government ID details and not just the Primary guest. In Portugal we need to submit the ID details for each guest to a government website.

    Or at least for the custom field to allow for multiple attachments so they can attach their ID's. The former would be better so we do not have to subscribe for another software like Checkin which does that.

    4 votes
    0 comments  ·  Templates and Triggers  ·  Admin →
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  10. Ability to drag and drop photos to add them to the Photos tab

    1 vote
    0 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  11. Support seasonal cancellation policies

    VRBO has a new feature where you can have different cancellation policies for different times of the year. How to a use this feature with Hostfully. VRBO won't let me edit the cancellation policy. It would be great to have ability to create cancellation policies for different period.

    12 votes
    0 comments  ·  Channels  ·  Admin →
    How important is this to you?

  12. SMS or WhatsApp messages should show line breaks

    the SMS templates should present with line breaks

    10 votes
    1 comment  ·  Inbox  ·  Admin →
    How important is this to you?
    received  ·  AdminSteph (CTO, Hostfully) responded

    We will fix this. Now, please note that, while most modern devices and SMS apps will display line breaks as intended, older devices or certain carrier systems may ignore line breaks and display the message as a single block of text.

  13. Ability to set different Agency commission rate according to the length of stay

    We would like to have this option since we charge a different commission rate for stays over 29 days

    1 vote
    received  ·  0 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  14. Add a trigger condition based on length of stay

    We want to add a tim based condition on the length of stay.

    E.g For a 1 night stay, our check out message is sent out the day the guests check in because it's set for one day before check out. On most stays that works well, however on a single night stay it gets messy because the guests receive check out details before they even get to check in

    2 votes
    0 comments  ·  Templates and Triggers  ·  Admin →
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  15. Allow setting future dates on Owner Adjustments

    With the recent changes to Owner Adjustments, we can no longer create an Adjustment with a date in the future. This is very important for us to be able to enter adjustments that we be recognized in the future and don't want to forget to enter it.

    3 votes
    received  ·  0 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  16. allow the PDF attachment for owner adjustment.

    I want to be able to attach PDF file to owner adjustment. It only allows the PNG file for now.

    2 votes
    1 comment  ·  Property settings  ·  Admin →
    How important is this to you?

  17. Ability to apply rate multiplier = 0 on Lead modal for long-term / mid-term stay

    It would be helpful if there is an option to allow us to zero out the multiplier when needed to get these mid term rentals the exact price we need to.

    For example, a 29-night stay is 2000 but there is a rate multiplier of 4% so I have to enter rent amount as 1923.5 but the total is not exact 2000.

    2 votes
    received  ·  0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  18. I want to export all of my reviews

    More details: I want to export all of my reviews so I can utilize them in copy and other materials. Also, I have a tool that uses AI to analyze the details of my reviews so I can see what people generally like and/or can improve on.

    1 vote
    0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  19. Ability to send blast email to all owners

    1 vote
    0 comments  ·  Templates and Triggers  ·  Admin →
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  20. Support more than one cancellation policy (according to the guests lengh of stay)

    2 votes
    0 comments  ·  Property settings  ·  Admin →
    How important is this to you?
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