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1267 results found

  1. At the moment, we don't have any condition to filter out booking inquiry with unavailable dates so we can automate the booking inquiry sending process for those type of guests.

    I can figure out the template side, but not the trigger side.

    I get a lot of inquiries from non-Airbnb guests for dates that aren’t available at the specific property, but are available at similar properties. I don’t always manually reply until hours later, when it’s too late.

    1 vote

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  2. Be able to customize the percent taken at reservation, or allow percentages in increments of 5s instead of only 10s. Some clients like to take 25% at booking.

    2 votes

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  3. I want to issue reservation refunds from the mobile app

    2 votes

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    1 comment  ·  Mobile  ·  Admin →
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    Note that you can now schedule automated refunds from the Hostfully platform, so this makes manual refunds less valuable.

  4. Something like complex condition where 10 days after stay ends and security deposit received and security deposit not returned.

    1 vote

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  5. Right now, to remove a Third party agency from the PMP, PM need to make a request and it needs to be escalated. PM would like the ability to remove the Third party directly from the PMP (for example, with a delete option)
    Thank you!

    9 votes

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    received  ·  0 comments  ·  Other  ·  Admin →
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  6. The font color and size of the Owner Report is too small and light, making it difficult to read, also no color to differentiate booking's source.

    If we're able to edit the font/color of the report, it would be much more helpful.

    2 votes

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  7. There's the option to automatically refund security deposit. However, I don't charge deposits, I only authorized them in Stripe, so I don't need this feature.
    It would be relevant to have a tick box to use or not this feature. Right now we can only choose the delay for refund.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  8. Get a notification when a lead is about to be expired.

    2 votes

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  9. I want the additional charge option to work with VRP.

    1 vote

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  10. We would wish to add a report that I can run, similar to the custom logistics report, that shows our guests contact information, check in - out dates, as well as sorting based on arrival date.

    1 vote

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  11. I would like to be able to do all these pipeline actions on bookings/inquiries in the Calendar rather than needing to move to the Pipeline to complete these tasks:
    - Mark as booked
    - Mark as paid
    - Place on hold / extend hold / revoke hold
    - Close lead
    - Cancel booking
    - Re-open (a closed lead)
    - Record a payment

    2 votes

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  12. Guest pre-arrival form that collects phone numbers instead of email addresses in case guests have to be evacuated from a wildfire.

    If a neighborhood rips through a neighborhood, making contact with a guest via email isn't an effective way to contact all guests to evacuate.

    2 votes

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  13. PayFast is very popular in Africa. Integrating with PayFast will connect with clients easier in Africa.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  14. At the moment, when there's a sync issue with channel (for example: Airbnb), the error message is not clear and I need to reach out to support every time to check the root cause (an error occurred, could not update booking settings, etc.). I want to have clearer messages so I know what to do to troubleshoot.

    13 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  15. I would like to have the option to set a payment reminder internally so that I can remind myself to send the balance request email

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  16. I would like to be able to delete local recommendations I created in property settings page as there might be duplicate or incorrect items created

    1 vote

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  17. After create local recommendations under "properties", there is no possibility to edit the recommendation. If we need to delete a specific recommendation, we need to reach out support and ask them to remove, which doesn't make sense that we can add, but we cannot delete.

    3 votes

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  18. We don't want to have any unpaid reservations from either BDC or Vrbo to block my calendar.

    We have trouble on Booking.com to cancel a booking on Extranet.
    We were forced to call Booking.com to attempt to cancel this cooking. Nothing was done. We have been working on this for awhile now. CAN SOMEONE PLEASE REMOVE the setting that allows a guest to book without proper payment. This makes a high amount of stress on our end and we already wor over 90 hours a week. WE only sleep 4 to 6 hours a night. We do not have tome…

    5 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  19. At the moment, the Notes section is pushed to Airbnb, Hostfully, Vrbo and Marriott.

    We have different notes for each channel, especially the Notes for direct booking site, we want different version for direct site only.

    We'd love to have a feature to only push Notes section to some selective channels.

    1 vote

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  20. Better report generations. I like to be able to pull reports and categorize and edit how I see them to help me monitor guests better.

    1 vote

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