2258 results found
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VRBO integration removes direct damage claim access and reduces host protection experience
Hosts using the VRBO integration through Hostfully are no longer able to file damage claims directly through VRBO as they previously could when not integrated.
When not using an integration, VRBO provides a built-in host protection and claim process that is included in their service fee structure. However, once a property is integrated through a PMS (such as Hostfully), hosts are redirected away from VRBO’s native claim system and must handle damage-related issues through the PMS workflow instead.
This creates confusion and concern for hosts, as it feels like:
The claim process is no longer directly accessible through VRBO
The…1 vote -
Ability to have variables populates to English by default
At the moment, with Automation V3, variables such as [$LEADARRIVALDATE$], [$LEADCHECKOUT$], and [$LEADCHECKIN$] are displayed based on the guest’s language settings.
Would it be possible to also have an option to default these variables to populate English instead?1 vote -
Submit the pre-arrival form once for group bookings
Currently, group bookings require submitting pre-arrival forms for each individual sub-booking in order to mark the entire group booking as complete in the system. This results in duplicate efforts and is unnecessary since a group booking involves one guest reserving multiple rooms. It would be ideal if guests with group bookings could submit the pre-arrival form just once, allowing the system to mark the Pre-arrival form as submitted for all associated sub-bookings.
1 vote -
Show the full property name when viewing property performance in Analytics.
Currently, the property name is truncated on the Property Performance page in Analytics, making it difficult to review. It would be helpful to display the full property name in this section.
1 vote -
Support importing Booking.com automatic guest messages into Hostfully Inbox
Enable synchronization of Booking.com automatic messages into the Hostfully Inbox, similar to how standard guest messages are handled.
2 votes -
Add filter for Active vs Inactive Properties
Introduce a filter option that allows users to view:
Active properties only
Inactive properties only
All properties2 votes -
1 vote
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Improve guest receipts
Right now, the only option to send our guest's receipts is to create a template with the [$ORDER_STATEMENT$] variable but it doesn't populate crucial information like dates, guest's name, property name, transaction number, etc.
Would be nice to see an improvement here.
3 votes -
Include integration name with the text message notification that we receive whenever an integration is disconnected
We receive a text message when n integration is disconnected from our platform. However, the text message does not include the integration name which makes it very difficult for us to understand which was the integration that was toggled off. It would be super helpful to include the name of the integration with the text message. Thanks!
1 vote -
Separate Damage Deposit and Rent Charges
I want 2 charges 1 for damage deposit, 1 for the rental amount not 1 charge total
2 votes -
email address from client information tab should be automatically updated with email added to the pre-arrival
email address from client information tab should be automatically updated with email added to the pre-arrival
3 votes -
Correct Amount in “VRBO Alternative Payment Link” Template
The system template “VRBO Alternative Payment Link” is currently generating payment links for 100% of the reservation amount, regardless of the actual amount that should be charged. (e.g., 70% should be charged at reservation time) .
The payment link should reflect the exact amount intended to be charged for that specific transaction, not the full reservation total by default.
2 votes -
Returning guest for direct booking
Have information for a returning guest save on hostfully (their name, email and phone number) for direct bookings.
We have many returning guests and every time we need to add a new reservation made through whatsapp or call, we need to have their email typed again and their name and phone number.
A dropdown list should be fine when adding a direct booking.2 votes -
Agency-Level Troublesome Guest Blocking
Introduce a centralized system that allows property managers to flag and block problematic guests across all properties within an agency. Currently, guest issues are tracked at the individual property level, allowing repeat offenders to book other listings within the same portfolio.
This feature would enable agencies to mark guests as “Do Not Host” or “High Risk,” add internal notes, and automatically block or flag future booking attempts across all properties. It should also include alerts for flagged guests and team-based permissions for managing guest status.
Problem It Solves:
Prevents repeat negative experiences, reduces financial risk, and eliminates the need for…4 votes -
Airbnb / Default Language Issue - Auto Inquiry Responses
If a template is configured in multiple languages and a trigger is associated with it (intended to send a quick reply on Airbnb and VRBO whenever there is a booking request or an inquiry) the message is currently sent only in English.
The purpose of these quick replies is to maintain a high response rate on Airbnb. However, even though Hostfully allows configuration in multiple languages, the guest will always receive the message in English, regardless of the language they used to contact us.
This behavior does not make sense, as Hostfully should be able to identify the guest’s language…
1 vote -
deposit
Is there a way for the pipeline to show when a deposit payment has been made to secure the booking. E.g. if you booked a client in (not on hold) but they hadn't paid yet.
1 vote -
Image upload crop tool should default to full image selection
Previously, when uploading images, the crop tool would automatically select the full image, allowing users to simply click “continue.” Now, the tool defaults to a square crop, forcing users to manually adjust or cancel and re-upload.
This adds unnecessary friction, especially for users who consistently want to keep the original image format.
Request: Set the default crop selection to the full image (as before), or provide an option to keep original dimensions without manual adjustment.
1 vote -
Custom Chat Widget Support
Allow agencies using the white label to add their own custom chat widget alongside Hostfully’s existing support widget.
This will Provide the ability to embed a third-party/custom chat widget within the white label app interface. Ideally:
The agency’s custom chat widget would appear on the left-hand side
Hostfully’s support widget would remain available on the right-hand sideThis would allow property owners to:
Contact the agency directly for business strategy, operational questions, or account-related support
Continue contacting Hostfully directly for platform-specific technical supportImproving communication between agencies and property owners
1 vote -
seasonal cancelation
Airbnb just announced seasonal cancellation is available with their platform. I need a flexible cancellation policy during low season and a strict cancellation policy for my peak seasons. If a guest cancels a peak season booking, I am forced to discount to fill the space. This results in a lower revenue booking or gaps in my calendar during peak seasons.
During slower seasons, I am ok with flexible cancellation policies to help fill my calendar.
1 vote -
Seasonal discounts
Support on seasonal discount for high and low season. It would be helpful if we can select date range for discounts to apply it on different season.
For example, pricelabs which I am using now and they want my prices up over $320 a night high season and $154 in low season... we book in Costa Rica 6 months in advance for trips... people book ahead. so right now my monthly rate is showing $9000 when my competition is $6000... but if I put a discount of 30 percent on that now... anything I have in low season is going…
2 votes
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