2305 results found

1. Remove visibility of direct booking property from website

   I have some properties that owners don't want to have online so people can search for them, but we want to retain the capacity to send quotes to prior guests and friends and family when they ask. I'd like to be able to keep these properties active in Hostfully for direct booking quotes, but I don't want them to appear in my search results on the website that Hostfully creates.

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   0 comments  ·  Direct Booking Site  ·  Edit…  ·  Delete…  ·  Admin →
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2. Ability to set check-in and check-out times to the exact minute

   Currently, the Check-in/out time field in the property's Booking Settings only accepts whole hours (for example, 09:00 or 10:00). Times with half-hour intervals, such as 9:30, cannot be entered in the property settings.

   It would be great to be able to set up half-hour times.

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   0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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3. Exposed cancelled_at datetime via leads / leadsql

   There's no such data at the moment exposed via API and the only reference is via webhooks.

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   received  ·  0 comments  ·  API  ·  Delete…  ·  Admin →
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4. Ability to manage amenities on Vrbo and not override them
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   received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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5. Highlight the day on the Web Calendar

   The app calendar now shows the previous days bookings in a lighter shade - that is so helpful. If you could do that to the web calendar that would be amazing - and if you could make it possible to click on a date and have the entire column highlight that would be even better! Thank you

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   0 comments  ·  Calendar  ·  Edit…  ·  Delete…  ·  Admin →
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6. Allow Channel-Specific Property Settings, Rules, Lead Times, and Listing Content

   I have been requesting some version of this functionality for several years: Hostfully needs the ability to push different property settings and listing content to different booking channels.

   Today, many settings effectively have to be the same across Airbnb, Vrbo, and other connected channels, even when the operational requirements and policies of those channels are very different.

   Examples

   1. Channel-specific lead times

   I would like to be able to set a longer booking lead time on channels where we are the merchant of record, such as Vrbo, than on a channel such as Airbnb where payment is handled and guaranteed by the platform.

   For direct/merchant-of-record reservations, we may need additional time to:

   Review and vet the guest
   Verify the payment method
   Review potential fraud indicators
   Complete any additional screening requirements

   There is no operational reason that the lead time needs to be identical across every channel.

   1. Channel-specific damage deposit disclosures

   This is the issue prompting this particular request.

   We are implementing a guest damage-protection option through a custom guest portal built with SuiteOp. Guests will have a choice between:

   A non-refundable nightly damage-protection fee, or
   A refundable security deposit

   For Vrbo, this option needs to be disclosed on the public-facing listing. However, we do not want or need the same disclosure displayed on Airbnb.

   Currently, there does not appear to be a way in Hostfully to add Vrbo-specific language to the property description without that same language also being pushed to Airbnb.

   This forces property managers into a difficult position: either publish channel-specific information on channels where it does not belong, or risk not properly disclosing information on a channel where it is required.

   Requested Functionality

   Please allow property managers to create channel-specific overrides for property settings and listing content.

   At a minimum, this should include:

   Booking lead time
   Advance booking window
   Minimum/maximum stay rules
   Cancellation-related settings where supported
   Security deposit / damage protection settings
   House rules
   Fees
   Property descriptions
   “Things to Know” or similar disclosure fields
   Check-in requirements
   Other channel-supported listing fields

   The ideal setup would be a default property setting in Hostfully with an optional override for each connected channel.

   For example:

   Default lead time: 1 day
   Airbnb override: 1 day
   Vrbo override: 3 days

   And for listing content:

   Default description: Standard property description
   Vrbo additional disclosure: Damage protection/security deposit language
   Airbnb override: No additional disclosure

   Why This Matters

   Airbnb, Vrbo, Booking.com, direct bookings, and other channels do not operate under identical rules, payment structures, guest protections, or disclosure requirements.

   A PMS should allow professional property managers to manage those differences from within the PMS rather than forcing every channel into one universal configuration.

   As Hostfully continues to support larger and more sophisticated property managers, channel-specific controls are becoming operationally necessary rather than simply a convenience.

   I would strongly encourage Hostfully to develop a broader channel-override framework rather than addressing these issues one field at a time.

   I have been requesting some version of this functionality for several years: Hostfully needs the ability to push different property settings and listing content to different booking channels.

   Today, many settings effectively have to be the same across Airbnb, Vrbo, and other connected channels, even when the operational requirements and policies of those channels are very different.

   Examples

   1. Channel-specific lead times

   I would like to be able to set a longer booking lead time on channels where we are the merchant of record, such as Vrbo, than on a channel such as Airbnb where payment is handled and guaranteed by… more

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   0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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7. Security deposit for Booking.com

   In Hostfully Agency Setting, Security deposit is set to be collected at booking time. However, it appears on Booking.com as ONARRIVAL because Booking.com does not have the "WHENGUESTBOOKS" value. I have tried to set the security deposit to be collected 7 days before arrival on Extranet, but it will shortly revert back to "ONARRIVAL".

   It should support other values like 7 days or 14 days before arrival if the WHENGUESTBOOKS value is not available.

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   under review  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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8. Connect Stripe from Owner Portal

   Have the ability to connect a Stripe account form the Owner Portal so the owner does not have to share credentials to the PM to connect their Stripe account.

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   0 comments  ·  Owner Portal  ·  Delete…  ·  Admin →
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9. Add Eufy locks to the compatible devices list for Hostfully Devices

   Eufy locks have great prices and features for short term rental hosts.

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   1 comment  ·  Devices  ·  Delete…  ·  Admin →
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10. show nightly rate breakdown in booking widget of the dbs

    show nightly rate breakdown in booking widget of the dbs

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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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11. Hide picture per channel or add different pictures per channel

    VRBO has restriction on images (no text for example) that airbnb, booking.com and direct website don't have. I'd like to give more information but because VRBO system I can't use certain images even on airbnb or direct. The easy option will be to hide certain images per channel

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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12. Add name of Hostfully user who sent the message to messages in inbox

    Customers with large teams of agents would find it useful to be able to know which Hostfully user/team member sent or replied to a specific message in the inbox, for visibility of who dealt with a certain query for follow ups internally. If this could be displayed in the current area underneath the message that would be great , image shared for clarity , current format just shows the agency name , an additional user name would go alongside this in our suggestion.

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    1 comment  ·  Inbox  ·  Delete…  ·  Admin →
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13. Offer a choice of Booking.com payment models during the initial registration process.

    Hostfully does not currently offer a choice of Booking.com payment models during the initial registration process. When a property is pushed directly from Hostfully, Booking.com appears to create it using the hybrid payment model by default.

    Under this model, although the property is enrolled in Booking.com Payments, Booking.com pays PM the full guest payment and then invoices the PM separately for their commission.

    This has accounting and VAT implications. Because the full guest payment passes through our business, we effectively receive 100% of the booking revenue before paying Booking.com's commission back. This means we're accounting for VAT on the full income, even though part of that income is subsequently returned to Booking.com as commission.

    It also creates a much clunkier finance process, as accounts have to reconcile separate Booking.com commission invoices instead of simply receiving the guest payment net of commission.

    The workaround is to create the shell listings in BDC first, then connect the properties to Hostfully.

    This keeps the property remaining on the exclusive model, where Booking.com simply remits the guest payment minus their commission, which is much cleaner from both an accounting and VAT perspective.

    It would be a great improvement if Hostfully could present users with the available Booking.com payment model options during the initial property creation flow, rather than defaulting to the hybrid model. That would eliminate the need for the workaround of creating the property in BDC first simply to obtain the correct payment configuration before connecting it back to Hostfully.

    Hostfully does not currently offer a choice of Booking.com payment models during the initial registration process. When a property is pushed directly from Hostfully, Booking.com appears to create it using the hybrid payment model by default.

    Under this model, although the property is enrolled in Booking.com Payments, Booking.com pays PM the full guest payment and then invoices the PM separately for their commission.

    This has accounting and VAT implications. Because the full guest payment passes through our business, we effectively receive 100% of the booking revenue before paying Booking.com's commission back. This means we're accounting for VAT on the full… more

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    received  ·  1 comment  ·  Channels  ·  Delete…  ·  Admin →
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14. Feature Request: Add Message Edit, Delete, and Recall Options

    I strongly recommend adding a message recall, delete, or edit feature to the app. Mistakes happen, and users sometimes send messages by accident or realize they need to correct information after sending. Having the ability to recall or edit a message would greatly improve the user experience and is an essential feature for any chat, messaging, PMS, or communication platform.

    Currently, it is very frustrating to send a message in error and have no option to edit, delete, or recall it. Please consider this as important user feedback and prioritize adding this functionality in a future update.

    Thank you for considering this feedback and for continuing to improve the platform.

    I strongly recommend adding a message recall, delete, or edit feature to the app. Mistakes happen, and users sometimes send messages by accident or realize they need to correct information after sending. Having the ability to recall or edit a message would greatly improve the user experience and is an essential feature for any chat, messaging, PMS, or communication platform.

    Currently, it is very frustrating to send a message in error and have no option to edit, delete, or recall it. Please consider this as important user feedback and prioritize adding this functionality in a future update.

    Thank you for… more

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    0 comments  ·  Mobile App  ·  Edit…  ·  Delete…  ·  Admin →
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15. Feature Request: Add Message Edit, Delete, and Recall Options

    I strongly recommend adding a message recall, delete, or edit feature to the app. Mistakes happen, and users sometimes send messages by accident or realize they need to correct information after sending. Having the ability to recall or edit a message would greatly improve the user experience and is an essential feature for any chat, messaging, PMS, or communication platform.

    Currently, it is very frustrating to send a message in error and have no option to edit, delete, or recall it. Please consider this as important user feedback and prioritize adding this functionality in a future update.

    Thank you for considering this feedback and for continuing to improve the platform.

    I strongly recommend adding a message recall, delete, or edit feature to the app. Mistakes happen, and users sometimes send messages by accident or realize they need to correct information after sending. Having the ability to recall or edit a message would greatly improve the user experience and is an essential feature for any chat, messaging, PMS, or communication platform.

    Currently, it is very frustrating to send a message in error and have no option to edit, delete, or recall it. Please consider this as important user feedback and prioritize adding this functionality in a future update.

    Thank you for… more

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    0 comments  ·  Dashboard  ·  Edit…  ·  Delete…  ·  Admin →
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16. Ability to retry checking the guest with the Invalid Email Flag on the Guest's Screen and Protect.

    Currently, Screen and Protect cannot re-verify guests with invalid email addresses, even after the booking information has been corrected.

    It would be beneficial to have the option to retry verifying guests flagged with an invalid email on the Guest's Screen and Protect.

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    0 comments  ·  Screen and Protect  ·  Delete…  ·  Admin →
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17. Exclude test reservations from Screen & Protect charges

    I don't want to get charged for test reservations when using Screen and Protect.

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    0 comments  ·  Screen and Protect  ·  Delete…  ·  Admin →
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18. Ability to customize amenities per channel
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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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19. Role with manager access but only for assigned properties

    I want a team member to have manager role access but only for some assigned properties, not to all of them.

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    0 comments  ·  Agency Settings  ·  Delete…  ·  Admin →
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20. Both SMS and Email enabled to MFA

    Be able to select SMS and Email for multi fsvtor authentication simltaneously.

    For an extra layer of security.

    3 votes

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    0 comments  ·  Agency Settings  ·  Delete…  ·  Admin →
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