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2244 results found

  1. Description field only for Airbnb

    I would like to have a description field only for Airbnb to have the 500 characters limit there and maintain the description field for the rest of the channels so it doesn't affect the description

    13 votes

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    received  ·  0 comments  ·  Property settings  ·  Admin →
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  2. Set booking windows for different channels

    Allow you to set Booking Windows for different Channels - I.E. 3 Months for Airbnb - 6 Months for VRBO - Unlimited for Hostfully.

    This will allow users to drive traffic to their most preferred channel

    13 votes

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    received  ·  3 comments  ·  Channels  ·  Admin →
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  3. Add reservation/guest identifier to failed payment system template

    As a PM, I receive this email when a payment fails (attached herein). There is no guest or reservation identifier and I need to do further research to figure out what reservation this relates to. It would be great if Hostfully can add the guest name and reservation UID to this system message.

    I tried to manually add those two items to the system template but those variables are not available for this template.

    13 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →
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  4. Guest email addresses in emails

    With the new inbox we are getting replies from guests coming to our actual email account (ie: gmail or google) which is great as we were missing guests replies when they were coming into the inbox. However if I wish to reply to the guest from my email account not the inbox their address is not their just platform@hostfully. Is there any way to have their actual email address added as well (for non Airbnb guests - as I understand Airbnb have dedicated emails)

    13 votes

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    5 comments  ·  Inbox  ·  Admin →
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  5. Add a rotate button to the photo section

    For the random issue of images loading sideways, can the support team add a "ROTATE" button? It will easiy/quickly resolve this issue.

    13 votes

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    2 comments  ·  Property settings  ·  Admin →
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  6. Add internal notes fields in the owner and service provider sections under property settings

    "Notes" or "Additional Information" fields in such areas as Edit Provider, Owner under Edit Properties, etc. Other fields that would be helpful here would be an additional phone field (Office vs. Cell). Website address would also be nice.
    These fields would be to enter useful information on provider services, hours, etc.
    Likewise, for the Owner tab, entering additional information on multiple owners, owner requests, etc

    13 votes

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    3 comments  ·  Service Hub  ·  Admin →
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  7. SHARE button

    A "SHARE" button on the website would be Soooo very helpful.

    12 votes

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    0 comments  ·  Direct Booking Site  ·  Admin →
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  8. Filter properties to specific websites

    Being able to filter properties to specific websites. E.g. 1 website with the search widget only shows 5 out of 10 listings on that website, with another website showing the other 5 listings.

    12 votes

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    received  ·  2 comments  ·  Direct Booking Site  ·  Admin →
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  9. Add a variable for guest address in enhanced report

    Possibility to add guest address in enhanced reports

    12 votes

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    received  ·  1 comment  ·  Reports and Analytics  ·  Admin →
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  10. Grant additional access to the owners

    have been having lots of owners with concerns about the owners portal as it is very basic and not showing much to them. On our other plattform Lodgify, they could see much more like fees breakdown, messages from clients, the jobs created etc.
    Is there a way where owners can see Jobs and more info other than what they see?
    I have set them up in full permissions and it is still very empty which is causing owners to not like the way we are managing it etc. Transparency is very important to us.

    12 votes

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    3 comments  ·  Owner Portal  ·  Admin →
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  11. Make more editing options for the agency logo.

    It could be really helpful to have some editing abilities for the agency logo.

    12 votes

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    received  ·  2 comments  ·  Agency Settings  ·  Admin →
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  12. See custom fields from pre-arrival form on the mobile app

    It would be great to be able to see the info on the app. If I'm on-site at our property without my computer then I have no way to view that info, so it would be nice to be able to!

    12 votes

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    3 comments  ·  Mobile App  ·  Admin →
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  13. Hide Rate multiplier on lead detail

    The rate multiplier is showing as a line item on lead details.
    I want to have the option to hide it.
    * Feedback: when adding a new "feature" maybe you should give the users options if they WANT to even use this feature instead of just implementing it with no choice.

    12 votes

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    received  ·  2 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  14. Ability to hide/adjust the Map showing on Direct booking site

    Hi team,

    The map showing on DBS is too specific, it pins the exact location of the house. We would love to see the general map only.

    While labeling the site won't help and there's no way to customize it. It'd be great if we're given options to hide or adjust the Map showing on DBS

    12 votes

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    received  ·  2 comments  ·  Direct Booking Site  ·  Admin →
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  15. Variable "ORDER PAID TO DATE" in custom templates

    I would like to display the amount a guest has paid in custom templates. Currently, I can insert Balance Amount [$ORDERBALANCE$], Total Amount [$ORDERTOTAL$], etc. but variable "ORDER PAID TO DATE" is not available in the list.

    12 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  16. Feature to accept/decline Vrbo cancellation request within Hostfully

    When receiving a Vrbo cancellation request, as a Property Manager, I'd like to have the ability to accept or decline it in Hostfully instead of being received the notification that it's cancelled without my notice

    12 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  17. Get owner adjustments to bulk add and update

    .I want to get owner adjustments bulk added and updated

    12 votes

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    0 comments  ·  Property settings  ·  Admin →
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    under review  ·  Steph responded

    Thank you for your feedback. We are currently adding bulk editing to most of the pages and we're considering this as well.

  18. Manage app notifications

    Manage app notifications: a device user can decide what type of notification they get: message, new lead at its basic form, but potentially by property and channels as well.

    12 votes

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    5 comments  ·  Mobile App  ·  Admin →
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    under review  ·  AdminAlice (Director of Product, Hostfully) responded

    Thanks for the idea. 

    What kind of setting would you need for this app notification mgmt feature?

    - type of app notification: new lead, new message

    - filter to specific channels, specific properties, ...?

  19. Split "Transit" into Getting Around (public) and Directions (post-booking details) for Airbnb

    As a PM, I would like to share certain transit information on the public listing and more specific how-to in the directions shared only with confirmed booking guests.

    "Transit" section Hostfully is mapped to both Getting Around (public) and Directions (only shared after booking is confirmed) on Airbnb. The purpose for these fields are very different. "directions" may have more exact details about getting to the home, which is quite different from a public-facing "Getting Around" section

    So they should be separated.

    12 votes

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    received  ·  2 comments  ·  Channels  ·  Admin →
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  20. Improve Owners display on the Owners page

    I would like to see all owners under the Owners Tab without having to click on the first letter of their first name or search in the search box. The search box and the alphabet option should only be a filter option when you have dozens of owners.

    12 votes

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    received  ·  0 comments  ·  Other  ·  Admin →
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