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1665 results found

  1. Add a cancellation date field on enhanced reporting

    13 votes

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  2. Being able to filter properties to specific websites. E.g. 1 website with the search widget only shows 5 out of 10 listings on that website, with another website showing the other 5 listings.

    11 votes

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  3. Currently when using the calendar scroll bar, if you move the bar a little too much the calendar skips several months.

    Trying to scroll back over the past month places you 3 or 4 months back. It is too sensitive.

    2 votes

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    received  ·  1 comment  ·  Other  ·  Admin →
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  4. would be nice if the team could develop a routing to generate a pdf receipt for guest

    76 votes

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  5. 28 votes

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    started  ·  4 comments  ·  Reviews  ·  Admin →
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  6. The small icon that shows the auto-refund status is not showing in the booking details along with the other status icons (Rental Agreement signed & Guest Details icons). This should be consistent with the pipeline status icons.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  7. Can we include multi-unit properties in the API response for the /properties endpoint? It's becoming quite challenging for us to fetch all properties (normal properties and multi unit properties) associated with an account without this functionality.

    2 votes

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    0 comments  ·  API  ·  Admin →
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  8. Currently, we can only pre-authorize a guest's credit card for the security deposit for up to 7 days. We would like to request an option to extend this pre-authorization period—ideally up to 30 days.

    1 vote

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  9. Could you please assist us in creating this report? The State of Rhode Island is requiring us to submit this information on a quarterly basis:

    Registration Lic. Number

    Municipality

    URL link for listing

    Number of nights occupied during the quarter

    3 votes

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  10. In PreArrival Form Settings: they seem in perfect order on the form. However, the completed form is mumbo-jumbo. The info on the form is in one order while while the resulting completion is out of order in both email and Stay details tab's lead modal. It's difficult to interpret

    See screenshots
    The form: https://downloads.intercomcdn.com/i/o/p5dki4sl/1583278408/49d698e6e8edb68acc29bc4e9dd9/image.png?expires=1750648500&signature=37b925f253961b94db0225bc38f4e496536d96b0a46841f44ac7b6de54f37cdd&req=dSUvFct5lYVfUfMW1HO4zfgN22zGgLtcSthH3tIO1GY2nQ%3D%3D%0A

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583277891/41e2a0c096e1fe23159f634d1e33/image.png?expires=1750648500&signature=bab15f1f9f12c33fb482f37effa3176553bbfaa362c22bcd884c7f1513e6882e&req=dSUvFct5molWWPMW1HO4zdLZ%2Bo6t%2FYP7XgK%2Fh%2F0GTZgpSA%3D%3D%0A

    While the resulting completion is out of order as below

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583279170/eac68b51b70374f1cdf54cb93b9a/image.png?expires=1750648500&signature=03c05798889dc51cf249856f53f5208d72eb4a55d8b2583528c46a60018b5a06&req=dSUvFct5lIBYWfMW1HO4zYkHezmQDEQeusgKmNUeVCLfrQ%3D%3D%0A

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583278951/1d9e86603999859bce1751cecef1/image.png?expires=1750648500&signature=62b7d3b6608493ff79dbd70974bd7b8aa57a2738dc91a22e69523a16b60d70c0&req=dSUvFct5lYhaWPMW1HO4zYF%2BoXz5lFfCAxIcKIXpXa9E9Q%3D%3D%0A

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583225878/74f3d4cebe0fd54b37abbd035dcd/Arrival+Information.png?expires=1750647600&signature=933427f6909c8babb2e555aa3ea47c57518b3e20ae0d9701539be31ea075f831&req=dSUvFct8mIlYUfMW1HO4zXHcHnbRjCVtl%2BmRLMtI1B2fvw%3D%3D%0A

    2 votes

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  11. Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.

    88 votes

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    planned  ·  21 comments  ·  Owner Portal  ·  Admin →
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  12. Currently, the lead modal only displays the externalBookingId for leads originating from Airbnb, Vrbo, or Booking.com. However, when leads are created via the API, whether through an Agency API key, channel integration, or website integration, and an externalBookingId is provided, this field does not appear in the lead modal.

    Please expose the externalBookingId in the lead modal UI for all leads where this field is present, regardless of the source. This includes leads created via the API.

    2 votes

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  13. We are currently unable to make changes to the "Pre-booking message" field for Airbnb instant bookings in Airbnb. So it's helpful if we can have this field in Hostfully and sync it with Airbnb.

    2 votes

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    0 comments  ·  Channels  ·  Admin →
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  14. My suggestion for Hostfully would be to put a clause in your contract with channel partners saying they are not allowed to do offer promotions above and beyond without prior approval (an expectation that they can unless we opt out is not good enough).

    2 votes

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    received  ·  1 comment  ·  Calendar  ·  Admin →
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  15. in the first version of the Analytics page, the date ranges are preset and cannot be customized for performance reasons. I want to be able to select a custom range.

    53 votes

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  16. I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes

    2 votes

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    0 comments  ·  Inbox  ·  Admin →
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  17. The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message

    2 votes

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  18. Import Airbnb messages for Special Offer

    4 votes

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    0 comments  ·  Channels  ·  Admin →
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  19. AIrbnb now has PHOTO TOUR.

    In Hostfully it appears to map from "Where you will Sleep" in a photo.
    Which is very confusing as it's no longer just where you will sleep. (hence why I wasn't using it).
    It is now a way to setup the Photo Tour.
    If you set it up directly on Airbnb, the next sync will override it and it will be undone.
    Every ROOM must have a photo tagged to it before Airbnb will show the actual Photo Tour.
    Can you update the description to show Photo Tour Mapping not where you will sleep and…

    37 votes

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  20. Currently in Spain we are having to register every guest over a certain age. The pre arrival form is the only way we can capture this without spending a lot of manhours chasing guests for information.
    What I propose is that each section of the form has the ability to add extra boxes of information.
    We need the name, I.D. type, I.D. number, expiry date, home address and the list goes on for each guest. So when they select the number of guests, you get multiple input boxes. Currently we get basic information for multiple guests and we need more.…

    2 votes

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    received  ·  0 comments  ·  Other  ·  Admin →
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