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  1. At the moment, Hostfully Inbox doesn't separate the guest thread per booking: it remains a continuous history of messages between guest and agency no matter how many bookings the guest has with your properties.

    I want only corresponding messages associated with a booking to show up when selecting a booking on the right "booking selector" of Inbox.

    64 votes

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    started  ·  6 comments  ·  Inbox  ·  Admin →
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  2. I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.

    Current Situation:

    Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.

    Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.

    Feature Request:

    As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in…

    15 votes

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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  3. At the moment, only messages from the primary guest on Airbnb appear in Hostfully Inbox. I want messages from the secondary guest to appear as well.

    13 votes

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    received  ·  2 comments  ·  Inbox  ·  Admin →
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  4. The drag and re-order is too tedious, especially when you just got all new photos for your listing and need to delete all these old ones and reorder 50 new ones.

    I think that there should be a toggle between the current view and a thumbnail view that puts the photos in a grid (maybe 4-5 across and then they are in rows going down) without the photo comments in this thumbnail view. That way we can reorder the photos quickly and see better what overall the order looks like to guests, and then when we are ready to add…

    49 votes

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  5. Support more amenities for booking.com

    25 votes

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    under review  ·  2 comments  ·  Channels  ·  Admin →
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  6. In the portal, when you click on a reservation in the calendar, it does not show the full price paid to the property manager after commission charged by booking.com or the other OTA's.

    Then in the owner portal calendar it shows the price of the reservation excluding the cleaning fee and commission from OTA's which makes the amount incorrect and not useful. In the owner portal is just shows the amount in the property managers calendar minus the property's managers commission however this is not accurate due to the commission charged by the platforms.

    The calendar in the property managers…

    18 votes

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  7. It would be nice if we could duplicate triggers & templates then modify the duplicate ones.
    Less clickings and save more time.

    53 votes

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  8. would be nice if the team could develop a routing to generate a pdf receipt for guest

    19 votes

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  9. Sometimes owners block properties for work to be done, but most often they are blocking the property for personal use. In those cases, we need to clean and turnover the property just like we would for a guest reservation. Also, the smart automations (for example, changing thermostat settings via Lynx, Operto, etc.) should treat an owner stay the same as a guest stay.

    25 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  10. When I create quotes, I don´t see if a discount is applied (for example 10% off when a reservation is for more than 7 days).

    On the final price it is applied, but it is not a line item on the quote.

    14 votes

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  11. To prevent incurring non-refundable fees from Stripe, we've set 'Percentage at Reservation' to '0%' and 'Collect balance at' to 30 days. Our refund policy states that no refunds will be issued within 30 days of the scheduled arrival. When a customer makes a reservation through our website more than 30 days in advance, no credit card information is captured initially. To enhance the process, we propose making a $1 authorization to verify and capture the card, ensuring a smoother transaction when processing the charge 30 days prior to arrival.

    16 votes

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    1 comment  ·  Payments  ·  Admin →
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  12. When communicating with a guest, it would be helpful if the guest sees the relevant communication in one thread, instead of each response opening a new email thread.

    5 votes

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    2 comments  ·  Inbox  ·  Admin →
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  13. The rate multiplier is showing as a line item on lead details.
    I want to have the option to hide it.
    * Feedback: when adding a new "feature" maybe you should give the users options if they WANT to even use this feature instead of just implementing it with no choice.

    10 votes

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  14. Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:

    1/ An instant trigger for the event of NEW_BOOKING,

    2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.

    However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.

    4 votes

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  15. Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.

    We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
    I also…

    16 votes

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  16. Have an option to select: Only send if the guest hasn't left a review yet

    13 votes

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  17. Have the option to mark as unread the messages int he inbox.

    32 votes

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    planned  ·  3 comments  ·  Inbox  ·  Admin →
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  18. in the first version of the Analytics page, the date ranges are preset and cannot be customized for performance reasons. I want to be able to select a custom range.

    10 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  19. Make Phone field mandatory on our Direct Booking site.

    12 votes

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    received  ·  2 comments  ·  Channels  ·  Admin →
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  20. 5 votes

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